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“Good Quality Tourist Hotel”

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Mercure Beijing Downtown
Ranked #120 of 6,531 Hotels in Beijing
Reviewed 22 May 2017

Again as part of a China tour we spent 2 nights at this hotel. Is is tucked away from the main Beijing tourist areas, but frankly that suited as. The bedrooms were large, clean & fresh, with ewindows overlooking the park next door. Usual tea,coffee facilities etc, free wifi.There is a small pool, as well as an outdoor seating area, bar & coffe shop. The breakfast catered well for westeners. There was a good inroom dining menu, however if you turn right out of the vhoel, then left at the junction, walk a couple of 100 yards, cross the Road bridge, continuing walking down the Road, there is a McDonalds, if you have had enough of Chinese room.

Room Tip: The higher the better
  • Stayed: May 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 23 May 2017

Dear Richard,

Thank you for sharing your comments on TripAdvisor, we thank you for your compliments on hotel facilities and breakfast experience, it will drive us to continuously deliver the best services and products.

We look forward to seeing you back again.

Regards,

Klug YU
Front Office Manager
Mercure Beijing Downtown


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16 - 20 of 366 reviews

Reviewed 20 May 2017 via mobile

This is a very nice hotel to stay. They had a breakfast buffet that had a variety of food, including western food such as egg with bacon and sausage. Hotel was very clean and people at front desk were very courteous. Recommended.

Stayed: May 2017
Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 23 May 2017

Dear Sharon V,

Thank you for sharing your kind words on TripAdvisor community, we are happy to learn that you have enjoyed our food and service, I will share your compliments with Food & Beverage and Front Office teams.

We look forward to seeing you back again.

Best regards,

Klug YU
Front Office Manager

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Reviewed 10 May 2017

Clean and comfortable, plenty of breakfast choice. Bar and lounge area was spacious and staff very good.
Shame we didn't get to use the pool. Wendy wu tours booked this hotel in our package holiday.
Shower in the bath, average kind of room but all mod cons in there.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bernadette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 12 May 2017

Dear Bernadette,

Thank you for sharing your recent experience with us on TripAdvisor! , we are continuously striving to improve our service and facilities to bring everyone more relaxing experience as possible. We look forward to welcoming you back again soon.

Best regards,

Klug
Front Office Manager

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Reviewed 3 May 2017 via mobile

Stayed for 3 nights. Nice big room but bathroom could do with a bit of a spruce up. Restaurants in area but not tried as nobody speaks English. Only one receptionist spoke little English so trying to get help & directions was a bit of a problem.

Stayed: April 2017, travelled solo
Thank Sue186262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 7 May 2017

Dear Sue186262,

Thank you for staying with us at Mercure Beijing Downtown and for taking time to share your feedback about your recent stay. I am sorry to hear about your disappointment in English communication. Mercure Beijing Downtown will continuously provide English training for entire associates to in pursuit of our commitment. We look forward to seeing you back again in the near future.

Regards,

Klug
Front Office Manager

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Reviewed 25 April 2017

The hotel was very nice, and the breakfast was incredible! Their breakfast buffet had everything - eggs, bacon, sausages, yogurt, cereal, fruits, pastries, fried rice, dumplings, congee, noodles, vegetables, fish and so much more. Some of the items changed daily so you don't bet tired of it if you stay consecutive days.

I also saw they have a nice indoor pool and gym - didn't get a chance to try it though. The only reason I gave a rating of 4 and not 5 is because the front desk staff could not understand even basic words in English. I asked, "Toilet?" and got a blank bewildered look. I did not expect much English but "toilet" seems like a word someone at the front desk should be able to recognize.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Regina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 7 May 2017

Dear Regina C,

We appreciate your positive comments regarding breakfast experience and regret to know that English communication in Front Desk did not entirely meet up to your expectations. I will personally look into this case and make proper plan to prevent further recurrences. Again, thank you very much for choosing to stay with us and look forward to seeing you back again.

Regards,

Klug
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Beijing Downtown

Address: No.16A West Dawang Road, Chaoyang District, Beijing 100124, China
Region: China > Beijing > Guomao
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Best Value Hotel in Beijing
#105 Luxury Hotel in Beijing
Price Range: €55 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Beijing Downtown 4*
Number of rooms: 373
Official Description (provided by the hotel):
Mercure Beijing Downtown is a garden style hotel situated in Beijing CBD. It is walking distance to Beijing subway and 30 min drive to Beijing airport. Landmarks such as Silk Market and World Trade Center are nearby. The hotel offers free access to its leisure facilities and private parking. Internet access is also complimentary. It features duplex sets, exclusive in the CBD and the largest 4 star meeting facilities. Guests can also enjoy a free shuttle to CBD every morning. The hotel has an open-kitchen style Western restaurant and a Chinese Restaurant specializing in Cantonese cuisine. ... more   less 
Reservation Options:
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Also Known As:
Mercure Beijing Downtown Hotel Beijing

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