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Mercure Beijing Downtown
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Reviews (396)
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All reviewsnice hoteltea coffee making facilitiesdecent staysmall thingsbreakfast was includedfood streetgroup tourbusiness tripthe air conditioningchinese foodstayed here for nightspleasant staycomfortable roomsdumplingsenglishchinataxi
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Reviewed 20 May 2017 via mobile

This is a very nice hotel to stay. They had a breakfast buffet that had a variety of food, including western food such as egg with bacon and sausage. Hotel was very clean and people at front desk were very courteous. Recommended.

Stayed: May 2017
Thank Sharon V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 23 May 2017

Dear Sharon V,

Thank you for sharing your kind words on TripAdvisor community, we are happy to learn that you have enjoyed our food and service, I will share your compliments with Food & Beverage and Front Office teams.

We look forward to seeing you back again.

Best regards,

Klug YU
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017

Clean and comfortable, plenty of breakfast choice. Bar and lounge area was spacious and staff very good.
Shame we didn't get to use the pool. Wendy wu tours booked this hotel in our package holiday.
Shower in the bath, average kind of room but all mod cons in there.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Bernadette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 12 May 2017

Dear Bernadette,

Thank you for sharing your recent experience with us on TripAdvisor! , we are continuously striving to improve our service and facilities to bring everyone more relaxing experience as possible. We look forward to welcoming you back again soon.

Best regards,

Klug
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2017 via mobile

Stayed for 3 nights. Nice big room but bathroom could do with a bit of a spruce up. Restaurants in area but not tried as nobody speaks English. Only one receptionist spoke little English so trying to get help & directions was a bit of a problem.

Stayed: April 2017, travelled solo
Thank Sue186262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 7 May 2017

Dear Sue186262,

Thank you for staying with us at Mercure Beijing Downtown and for taking time to share your feedback about your recent stay. I am sorry to hear about your disappointment in English communication. Mercure Beijing Downtown will continuously provide English training for entire associates to in pursuit of our commitment. We look forward to seeing you back again in the near future.

Regards,

Klug
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2017

The hotel was very nice, and the breakfast was incredible! Their breakfast buffet had everything - eggs, bacon, sausages, yogurt, cereal, fruits, pastries, fried rice, dumplings, congee, noodles, vegetables, fish and so much more. Some of the items changed daily so you don't bet tired of it if you stay consecutive days.

I also saw they have a nice indoor pool and gym - didn't get a chance to try it though. The only reason I gave a rating of 4 and not 5 is because the front desk staff could not understand even basic words in English. I asked, "Toilet?" and got a blank bewildered look. I did not expect much English but "toilet" seems like a word someone at the front desk should be able to recognize.

  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Regina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 7 May 2017

Dear Regina C,

We appreciate your positive comments regarding breakfast experience and regret to know that English communication in Front Desk did not entirely meet up to your expectations. I will personally look into this case and make proper plan to prevent further recurrences. Again, thank you very much for choosing to stay with us and look forward to seeing you back again.

Regards,

Klug
Front Office Manager

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Reviewed 23 April 2017

Nice facility, nice location, nice meals (especially breakfast), and the staff is very helpful. Hotels in China can be less helpful to foreign travelers. Not here. A sister hotel in Shanghai didn't do as well.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank M7106IMroberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercure_Beijing, Front Office Manager at Mercure Beijing Downtown, responded to this reviewResponded 7 May 2017

Dear M7106IMroberta,

Thank you for choosing Mercure Beijing Downtown and sharing your valuable comments on TripAdvisor community. Your kind compliments of our staff's service and breakfast quality will continuously drive us in pursuit of our commitment. We look forward to welcoming you back again in the future.

Regards,

Klug
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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