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Reviews (442)
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9 - 14 of 442 reviews
Reviewed 26 January 2018

On the whole, I had a very pleasant stay at the hotel. The check-in staff was very friendly, courteous and helpful. The hotel environment is serene and quiet. The room is clean and housekeeping service was excellent. Breakfast was good for me as a Chinese. I had enjoyed my stay at the hotel. However, I was not quite but very disappointed with the hotel's Inhouse television programs. I am most surprised that the hotel don't even have LOCAL TV channels, in particular CCTV3, which I find unacceptable as this should be a FREE LOCAL TV CHANNEL. It happens to be one of my favourite local tv channel. This was the only setback for my one week stay at the hotel. I sincerely hope the management of the hotel could kindly consider providing MORE LOCAL TV CHANNELS in particular CCTV3.

Room Tip: Room away from the elevator
  • Stayed: January 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank jamesgohups
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京民族园智选假日酒店, 客户关系经理 at Holiday Inn Express Beijing Minzuyuan, responded to this reviewResponded 29 January 2018

Dear guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.And you mentioned the TV channel, we care very much, hope to bring you more surprises in the future . Thank you for your understanding and support. We hope you will visit us again. Have a nice day!

Warm Regards,

IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

The location was convenient: within walking distance of the subway and Olympic stadium. Also close to a large bus line.

However, the service was atrocious through our entire stay: after asking for directions to the forbidden city, the front desk attendant gave my family directions to the great wall instead (unbeknownst to us at the time).
The hotel also did not have any public area where our family could eat, instructing us that we could not eat in the hotel lounge unless we purchased the pricy hotel food.
Throughout our 4 day stay, the hotel never once changed the bed sheets and the sheets in two of the three rooms were soiled when we arrived. After posting a do not enter placard on the door to one of the rooms, the attendants entered anyway.

Lastly, the hotel changed the price after the first day of our stay, incrementally raising the price from what they stated to us during to our reservation.

Overall, the hotel service was horrid, and I would not recommend staying at this establishment.

Stayed: January 2018, travelled with family
Thank chinesegandalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京民族园智选假日酒店, 客户关系经理 at Holiday Inn Express Beijing Minzuyuan, responded to this reviewResponded 3 January 2018

Dear guest,
Thanks for sharing your valuable feedback with regards to our hotel.We are very glad to know that our location helped in making your visit enjoyable. We appreciate your comments and will share these with our team so that we can continue to improve our services.At Holiday Inn Express, our promise is to deliver simple, smart travel to every guest who walks through our door. If there is anything wrong during your stay please don't hesitate to contact our front desk, we will try our best to help. We hope you can give us a chance to make a difference, and we will do our best to present our best service and another more.We look forward to seeing you again. Have a good day!

Sincerely,

IHG Social Listening Team

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Reviewed 22 December 2017 via mobile

Very convenient location. Room is clean and spacious. The extra bed is not very comfortable. Toilet has got no lock. Walking distance to the Olympics sports centre. You can take subway or walk. Staff are friendly.

Stayed: December 2017, travelled with family
Thank SCYX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

During the cold winters of Beijing, I stayed at Holiday inn express Beijing Minzuyuan. It’s situated about 30 minutes from the city and located at a distance of 10 minutes from the convention centre. The staff are polite even though they don’t speak English. They were quite courteous and willing to support for simple things such as booking Didi cab using their mobile App. The breakfast is fairly limited on choice and especially more so if you are a vegetarian.

Stayed: December 2017
Thank Daksh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京民族园智选假日酒店, 客户关系经理 at Holiday Inn Express Beijing Minzuyuan, responded to this reviewResponded 21 December 2017

Dear guest,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us.We are very glad to know that our location and service helped in making your visit enjoyable.T It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Have a good day!

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017

You can sit at a dirty desk, eat rice left by the previous customer, and collect some vegetable leaf with pepper on the step before the French window. And they also provide indoor exercise that you need clean up the room even after the clean lady wiped the desk. The cleaning cloth might be some antique, never washed, which the hotel wanted to expand its collection!!

The most terrible thing I experienced was the attitude its duty manager handle this issue!!

Room Tip: Don't stay!!!!
  • Stayed: December 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Huamin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
北京民族园智选假日酒店, 客户关系经理 at Holiday Inn Express Beijing Minzuyuan, responded to this reviewResponded 21 December 2017


Dear guest,
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,
IHG Social Listening Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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