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Reviewed 5 January 2018

Customer care services are almost non-existent at this hotel, they are rude and very unreasonable.I made a booking several weeks before Christmas holidays and got a good price.However, as just about 2days before I began my journey to Mombasa I get an email saying that the prices have changed, and not even slightly, they were charging double the price I had paid for, just because it was peak season.They never bothered to apologize or even slightly consider the inconvenience they were causing. Be wary booking this hotel during the peak season, you are bound to be greatly disappointed.

  • Stayed: December 2017, travelled with friends
    • Location
    • Rooms
Thank Sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2016

I made a booking to the above apartments on sunday 6th nov 2016 via booking.com and received a confirmation email.My family was really excited and looking forward to our stay.This morning I called the resort to make 50% deposit via credit for the above booking,only to be informed the hotel was fully booked yet I spoke to a receptionist who confirmed the booking on sunday.Customer service is very poor,am very distressed and they offered no solution to their mistake

Stayed: November 2016, travelled with family
3  Thank Tabitha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

Comfortable rooms. Nice lounge area with 2 bedrooms at a good price. Private bathroom. Only downsides where we seemed to be next to a locked laundry room which attracted mosquitos, although I seem to remember our beds had nets. Also there was no late night bar in the hotel complex so night life in the area was non-existent. Bar next door but did not seem to like letting us in due to security risks! I didn't think I looked suspicious but it seemed hotel staff next door didn't take kindly to night visitors. Had checked the cost of rooms next door and were very expensive

  • Stayed: August 2013, travelled with family
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2  Thank bwanajg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

Nyali Beach's best kept secret has everything you need for a relaxing stay in Mombasa. Paul and his wife are great hosts, and the friendly security staff are happy to go out of their way to help you.

The spacious, self-contained rooms are well-appointed and serve as a home away from home while you're in Mombasa. Our's had a full-sized, fully-equipped kitchen, lounge with dining table, spacious bedroom with large ensuite, and a lovely long balcony overlooking the lawns and pool.

Great for couples or families that are looking for somewhere a bit quieter (and cheaper!) than the big resorts, or singles in town on business that need a base. The apartments are a stone's throw from beautiful Nyali Beach and a short walk to the Naivas and Nakumatt Shopping Centres.

Surprisingly, the rooms are very reasonably priced and you get a lot more for your money than at the run-down and noisy Mombasa Backpackers a few doors down. Having looked at a number of resorts and hotels in the area, I'd go as far as to say it's the best value place on this stretch of coast

My wife and I had a fantastic stay here and will certainly be back next time we're in Mombasa!!

  • Stayed: September 2013, travelled as a couple
    • Value
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5  Thank shans18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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