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Reviews (292)
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Traveller rating
161
74
34
14
9
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All reviews harry's bar chef anne restaurant team home away from home keep up the good work clean beach sea facing family holiday f b enjoyed my stay swimming pool front office pool attendant house keeping beach bar conference facilities charles
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4 - 9 of 292 reviews
Reviewed 8 March 2022

Staffs are excemptional wonderful, go out of their way to make one comfortable &happy. Solving problems excellent. Thank you to all.Food variety awful:indian cuisne is dominant instead of swahili dishes.

Date of stay: March 2022
Trip type: Travelled with family
Thank gillianmJ5086EE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sun Africa Hotels Group, Guest Services / Front Office at Nyali Sun Africa Beach Hotel & Spa, responded to this reviewResponded 10 March 2022

Dear Gillian M,
We would like to thank you for taking the time to offer us your honest feedback. It is with great concern to note that you were not fully satisfied with our food. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunity to welcome you back and prove that we can serve you better.
With Kind Regards,
Olive Cherop.
Front Office Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2022 via mobile

Everything was slow and wrong in this place. We where waiting food for 3 hours !!! Every drinks made 25 minutes to come. Checkin and out horrible. And and and. Only things positiv : food was good ! And location was not so clean. Pool was little dirty. Music was way to lound

Room tip: Don’t go to this place. For that price you will have way more for this
Date of stay: February 2022
Trip type: Travelled with family
Thank 367stefanm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sun Africa Hotels Group, Guest Services / Front Office at Nyali Sun Africa Beach Hotel & Spa, responded to this reviewResponded 22 February 2022

Dear Stefan M,
First and foremost we would like to thank you for choosing Nyali Sun Africa Beach Hotel Spa for your stay.
We would like to thank you for your positive comments about our our food and our location. It is with concern that we find out that you weren't fully satisfied with our pool and services. Your feedback is very much appreciated and has been communicated to the relevant departments. All your remarks have been taken into consideration to improve our hotel. We wish you could give us another chance to win you back.
Best Regards,
Olive Cherop,
Front Office Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2021

You made our holiday great!
Jane from the booking office!!!
Natalie and Vivian at the reception!!!
Chef Ann the food was yummy especially the steak!!!
Asante sana.
We will surely be back soon.
You are the best!

Date of stay: November 2021
    • Value
    • Sleep Quality
    • Service
Thank GNK44
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa, responded to this reviewResponded 16 December 2021

Dear GNK,

Thank you for choosing to stay with us.
At Nyali Sun Africa Beach Hotel &Spa our goal is to meet and exceed our guests' expectations. We are delighted to know that we have delivered a true hospitality to you.
We value your feedback and look forward to welcoming you back soon.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2021

A week ago, I had an opportunity to take advantage of the pay 2 nights get one free at the hotel. This was a chance for my family (wife and child) to have a vacation as I had gone for a work conference in Mombasa County.
The welcome at the hotel was very poor, the room we were given was not the best, the bed was uncomfortable and the loo would not flush properly.
During meals, there were too many spicy options which was not the best especially for persons travelling with minors and toddlers.
Also considering that it was a full board package the hotel did not give water during meals with the mention that that was reserved for those who had booked with travel agents such as bonfire.
Housekeeping also did not do the best job at cleaning the room and therefore we also had to keep picking up trash after they were done with the room.
Staff in the hotel were also not very friendly and seemed more preoccupied with serving foreign nationals as compared to their fellow Kenyans.
The hotel also does refills for shower gels in old bottles that seems to have been used multiples times in the past.
There was no mosquito net in the room which necessitated purchase of insecticide to deal with the mosquito issues that normally exist in Mombasa.
Much as I had received a positive review from colleagues who had been there no more than 2 weeks before me this was absolutely disappointing.

Room tip: It is preferable to book with a travel agent than direct with this hotel
Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank kitsaoj
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa, responded to this reviewResponded 16 December 2021

Dear kitsaoj,
Thank you for choosing to stay at Nyali Sun Africa Beach Hotel Spa and for bringing your review to our attention. It is with great concern to note that your stay wasn't perfect . Your input is being taken into serious consideration and reviewed with our team, we would also like to put to your attention the hotel is currently undergoing renovation and wish you could give us another opportunity to welcome you back and prove that we can serve you better.
With Best Regards,
Fidelis Kanyi.

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Reviewed 19 September 2021 via mobile

My friend and I had a perfect 3days stay.The staff are very welcoming and ensured we were at all time comfortable. Oh the rooms are kept well and ever clean.
The compound, well kept what a breath taking view. The beach had it's place a well.

We are really greatful and humbled by service. I would recommend and come again.

Date of stay: September 2021
Trip type: Travelled with friends
Thank Lindah O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fidelis kanyi, Revenue Management at Nyali Sun Africa Beach Hotel & Spa, responded to this reviewResponded 30 September 2021

Dear Lindah O,
Thank you for being our guest and for posting your great rating and review.
Look forward to welcoming you back at Nyali Sun Africa Beach Hotel Spa in the near future.
Kind regards,
Fidelis Kanyi.

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