I stayed in this hotel from 21/10/13 to 24/10/13 (3 nights) and I will never go back to this hotel. I decided to stay here based on the reviews here but it turned out to be otherwise. The only positive aspect being it's pricing at Ksh 2500 / night with break fast & free wifi.
Be prepared for the following - The location is on the main Kenyatta avenue but it's a muslim locality with not too many dining options. On the first evening, I asked the reception whether it was safe to go out at 8 pm and have dinner. She said No and I had to have dinner in the hotel. It has got a branch of Diamond Trust Bank below where dollars can be exchanged at good rates. I was in a room on the second floor where the air conditioner was not functioning properly, heater in the bathroom was not working (no hot water), Bathroom stank, toilet seat would not go up, and ants decided to invade my suitcase.
I brought these issues to the notice of Mr. Ahmadi (Manager) and he was nice enough to change my room on a higher floor.
The room where one has break fast/lunch/dinner is not air conditioned and I had to fight off flies during breakfast time. There was some religious convention in the hotel during my stay and one day at 9:30 am there was no breakfast available. Apparently, all these people had eaten well and there was no food left for other guests. I had to order my breakfast which came after 20 minutes. I would completely give this hotel and miss and stay some where else the next time, I visit Mombasa.
- Official Description (provided by the hotel):
- Hotel Radiance is located right in the center of Mombasa Island, along Jomo Kenyatta Avenue approximately ten minutes drive from Moi International Airport.The strategic location provides easy access to the central business district and the major tourist attractions of Mombasa.Whether its for Business or Leisure, the elegant hotel rooms have been designed to suite all types of travellers. The Hotel offers free wireless internet facility to guests. Parking space available too. ... more less
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