the company was recommended to me by a colleague. the support before, during and after the trip was excellent. prompt replies and complete information. organization of the tour was excellent, we went to Masai Mara by air and stayed at Serena lodge, on the way back for one night in Nairobi we used a budget hotel, which met the expectations. me and my 7-year old son were very happy with the company and the tour. highly recommended and a reliable company.