My colleague and I have just returned home after spending 5 nights at the Cityblue Creekside hotel, and on the whole a great place to stay. We were delivering a training course at Mount Kenya University nearby, so needed somewhere good to stay for a few days.
First thing to mention, the staff. All were brilliant, very friendly, very efficient, and couldn't do enough for you. A credit to the hotel.
The rooms are spacious, clean and with plenty of storage and hanging space for clothes if you are staying for a number of days. Air conditioning was very good in my room at least (I've seen some other reviews saying theirs didn't work well, but so complaints from me, it was perfect!). Incidentally, we had originally booked for garden view rooms, when I meant to book creek view ones, and when I emailed and asked about changing, the staff did it immediately and at no cost. Big thumbs up!
The pool is the cleanest I have every used in Africa, and I've stayed in a lot of hotels in Kenya, Rwanda and elsewhere over the past few years. The water was nice and warm too. Excellent job.
Breakfast was great, a good selection, and egg station for omelettes etc. to order.
There were a couple of minor issues while we stayed. The WiFi cut off for the hotel twice during the week, each time for several hours at a...My colleague and I have just returned home after spending 5 nights at the Cityblue Creekside hotel, and on the whole a great place to stay. We were delivering a training course at Mount Kenya University nearby, so needed somewhere good to stay for a few days.
First thing to mention, the staff. All were brilliant, very friendly, very efficient, and couldn't do enough for you. A credit to the hotel.
The rooms are spacious, clean and with plenty of storage and hanging space for clothes if you are staying for a number of days. Air conditioning was very good in my room at least (I've seen some other reviews saying theirs didn't work well, but so complaints from me, it was perfect!). Incidentally, we had originally booked for garden view rooms, when I meant to book creek view ones, and when I emailed and asked about changing, the staff did it immediately and at no cost. Big thumbs up!
The pool is the cleanest I have every used in Africa, and I've stayed in a lot of hotels in Kenya, Rwanda and elsewhere over the past few years. The water was nice and warm too. Excellent job.
Breakfast was great, a good selection, and egg station for omelettes etc. to order.
There were a couple of minor issues while we stayed. The WiFi cut off for the hotel twice during the week, each time for several hours at a time, so it wasn't just that it was off and had to be re-set. This could have been a problem if needing the internet to work. Secondly, three times I went to change currency at the reception and was told I couldn't as they didn't have money to change - I found this very strange, most hotels globally have a set level of float to keep in the front desk tills, and if low they top up from a central safe to ensure that there is always a cash supply if needed, this seemed quite amateurish. Third, the bar ran out of Tusker at one point, and also they didn't have a single bottle of red wine that was on the a la carte menu, with only one other bottle of red wine available, no explanation was given why nothing was in stock, maybe some training in stocktaking and ordering is required? Finally, the oven broke while we were there at one point meaning of that the majority of the a la carte menu was unavailable - the buffet was a little limited (one choice of meat) which meant wasn't great.
These negative points though aren't really that bad, and certainly didn't spoil the stay, which as I've said was in general excellent. Would definitely stay again, and provided some pictures below. More
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