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“Epic first impression of Kenya and safaris!!”

Pollman's Tours & Safaris
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Private Arrival Transfer in Nairobi
Certificate of Excellence
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Reviewed 30 October 2017

From the first meeting in front of the airport to the last hug from our driver, Pollman's delivered great customer service and a first lasting impression that will have me coming back. The staff was helpful, on time, and efficient with the flow of our safari. The vans seemed like they weren't going to make it from the look of them but they were tanks and took every jolt and dip on the trails. The best part for me was our driver Chira (Alfred is his English name). He was patient with the needs of our van members. He answered our questions and taught us about tribal politics, coffee beans and the best ways to see the animals. He took care of us and made us feel like family - thus the tearful hugs goodbye as he dropped us off at the airport. Chira respected the animals and the rules of the park, not straying off trail and invading the animals' space. We may not have gotten the best photos like the other disrespectful vans but we learned a greater lesson and ended up with great shots of ALL the Big 5. Book with Pollman's and ask for Chira! I'll be going back with them as well!

Thank slugdug8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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"driver guide"
in 20 reviews
"lake nakuru"
in 24 reviews
"his knowledge"
in 12 reviews
"day safari"
in 20 reviews
"game drives"
in 14 reviews
"connecting flight"
in 3 reviews
"kenyan safari"
in 7 reviews
"window seat"
in 4 reviews
"friendly planet"
in 2 reviews
"nairobi airport"
in 8 reviews
"travel agent"
in 7 reviews
"village chief"
in 2 reviews
"group members"
in 2 reviews
"the entire week"
in 2 reviews
"worked hard to make sure"
in 2 reviews
"careful driver"
in 2 reviews
"memorable holiday"
in 2 reviews

19 - 23 of 196 reviews

Reviewed 30 October 2017 via mobile

Fantastic service from all the team at pollmans. We were greeted by a member of staff at each stage of our travel including seeing us into the airport and check in to ensure everything went smoothly. Each staff member we met was polite and well dressed.

Our guide on the safari was great at ID of animals but did always offer much more information about each species.

We knew which type of vehicle we would be in for the safari but others in our group did not realise it would not be a 4x4. In general this was not a problem and we still were able to see all the big 5 plus more but we felt the vehicle could have done with updating as it was a little tired! Everyone is guaranteed a window seat and we all swapped round each day in the bus on suggestion of the staff.

The staff offered us a few extras which we could have included in our trip such as

- Dawn Balloon Safari (£350 approx. We did not do this personally but another couple did and said they only saw wildebeest! Although does include champagne breakfast in the Mara)
- Boat ride to see hippos (£35 approx. Also did not do this and had a good view of hippos from vehicle)
- Maasai village visit (£20 approx.)

Only the balloon safari was mentioned at the initial briefing and our driver sometimes was not so forthcoming with the prices of the other add ons - making it seem as if they were free right until the last moment.

Overall we were really pleased with our service provided from Pollmans!

Thank Kirstie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

We spent 7 days with Sief from Pollmans in the Masai Mara and couldnt have been happier. He had been guiding in the region for many years and his experience was invaluable. We felt safe and looked after the whole trip.

Thank Dianne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017

Fantastic beyond words, well apart from these. We had a fantastic guide, Ibrahim, who was excellent at getting us the best views of the animals. He knew all the local hide outs for them and drove expertly around Masai Mara, Amboseli and Lake Nakuru as well as the bits in between.
Our driver had so much knowledge you could listen to him all day. Ibrahim is a fantastic driver who expertly navigated the many different terrains.

Our first morning we were told who would be our driver and we set off. Ibrahim speaks Spanish so translated the information to one of our fellow travellers. We were given an itinerary but this changes slightly and we thought for the better. We were really lucky and saw everything but a cheetah.

On our last day we took the opportunity to use the Pollman's lodge in Kenya which was really worthy it, we were able to eat some food and freshen up before catching our flight. Staff at the lodge were fantastic too.

Thank Sam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 September 2017 via mobile

Pollman’s Tours and Safaris was amazing to work with! The representatives and staff were very friendly and helpful and did everything possible to make sure our experiences were the best possible. They worked hard to rearrange our itinerary when the weather was not cooperative so we could do everything that was scheduled. We saw TONS of animals including “The Big 5”. A special thanks and shout out to our diver Chera/Alfred. We answered all of our questions and was eager to share his knowledge and enthusiasm with everyone is his bus.
He was a master of the traffic and bumpy roads and kept everyone safe. He was also the only driver who did not break the rules to drive off the trails to get us closer to the animals. He maintained respect for the animals and still gave us the best experience without compromising his integrity. Everyone is the van was especially grateful for this and felt he really went the extra mile and made our trip so special. I would HIGHLY recommend Pollman’s and request Chera to be your guild!

Thank Aurora F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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