Fantastic service from all the team at pollmans. We were greeted by a member of staff at each stage of our travel including seeing us into the airport and check in to ensure everything went smoothly. Each staff member we met was polite and well dressed.
Our guide on the safari was great at ID of animals but did always offer much more information about each species.
We knew which type of vehicle we would be in for the safari but others in our group did not realise it would not be a 4x4. In general this was not a problem and we still were able to see all the big 5 plus more but we felt the vehicle could have done with updating as it was a little tired! Everyone is guaranteed a window seat and we all swapped round each day in the bus on suggestion of the staff.
The staff offered us a few extras which we could have included in our trip such as
- Dawn Balloon Safari (£350 approx. We did not do this personally but another couple did and said they only saw wildebeest! Although does include champagne breakfast in the Mara)
- Boat ride to see hippos (£35 approx. Also did not do this and had a good view of hippos from vehicle)
- Maasai village visit (£20 approx.)
Only the balloon safari was mentioned at the initial briefing and our driver sometimes was not so forthcoming with the prices of the other add ons - making it seem as if they were free right until the last moment.
Overall we were really pleased with our service provided from Pollmans!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.