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Reviewed 7 February 2018

Really nice hotel close to the centre of Nairobi. Getting there can be problematic as the traffic in and around the city is heavy. Good security at the hotel entrance - all vehicles are searched and sniffer dogs are used too. All baggage has to be x-rayed and all people have to walk through a scanner. Reception was quick and efficient and my room on the fifth floor was excellent, well appointed and comfortable. Breakfast was something of an issue as we had to leave for work before the restaurant opened one morning. Room service was available but it was delivered late. There are three restaurant choices in the hotel; the Chinese and Italian were excellent but the Lebanese was disappointing. Overall a very comfortable stay.

Room Tip: Upper floors may be quieter
  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Service
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded 8 February 2018

Dear Chris H,

Many thanks for taking the time to write a review on your recent stay at Villa Rosa Kempinski.
I am delighted to read that you had a pleasant check in experience, enjoyed the comforts of your room, and were happy with 88 - our Chinese restaurant and LUCCA - our Italian restaurant.
I am disappointed to read your feedback regarding Tambourin, and your room service experience, i will look into this with our Food and Beverage Director - Adnan Khan.

We do hope that we will have the opportunity to host you at Villa Rosa Kempinski once again in the coming days.

Warm Regards
Kees Heuveling

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2018 via mobile

I recently spent 6 night at this classy hotel. Very comfortable beds, great shower, tv with long list of international channels. The breakfast was fantastic, with freshly made healthy juices, fruit, pastries, omelette station, etc. The gym was very well equipped and small pool pleasant. Short drive from hotel is Karura Forest (which is great for running and walking) and Nairobi National Park. Hotel staff is extremely friendly and helpful. There are 4 restaurant / bar options available on property + 24h in room dining (on this, I would not recommend the meat / stakes as they were super tough). Overall, great hotel at a reasonable price.

Stayed: February 2018, travelled on business
Thank flavio12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded 5 February 2018

Dear flavio12,

Many thanks for taking the time to share your feedback on TripAdvisor.
I am very pleased to read that you were happy with your in room facilities / amenities, the breakfast buffet selection, gym, outdoor heated pool and the location of the hotel.
I will definitely share your feedback regarding service with all at the hotel.
I apologize for the food quality received through room service, i will definitely take this up with our Executive Chef, Marius.

The team and I look forward to welcoming you back to the hotel once again in the coming days.

Warm Regards
Kees Heuveling

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 February 2018 via mobile


We spent one night in villa Rosa Nairobi!
Pick up in a sleek new bmw was a very nice opening touch to our arrival in Nairobi. Room was large and very well appointed, clean, well decorated , and most importantly comfortable beds. We had dinner at their Italian restaurant Lucca which was very good food. Slept and next morning breakfast was amazing. They had the normal american/ continental full spread and variety plus so many international cuisines such as Indian, Chinese, Arabic food for breakfast! A very elaborate and lavish breakfast! Overall I was very very happy with my stay at villa Rosa kempinski even thought it was short!

Stayed: February 2018, travelled as a couple
Thank Thefusspottraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded 5 February 2018

Dear Suzytrips,

Delighted to read that you were pleased with your BMW transfer to the hotel, comforts of your room, dinner at LUCCA, breakfast and restaurant selection at Villa Rosa Kempinski.
Thank you for mentioning all these wonderful elements that made up your great stay at the hotel.

We look forward to hosting you once again in the coming days.

Warm Regards
Kees Heuveling

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Reviewed 31 January 2018 via mobile

Best service in town, really good food and excellent service. Ask for Silas for the best wine! Extremely happy with the experience.

Italian restaurant with a difference. The ambience is on point, really check this out guys.

Stayed: January 2018, travelled with family
Thank mcvell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded 1 February 2018

Dear mcvell,

Many thanks for your recent review on dining at LUCCA, our Italian restaurant at Villa Rosa Kempinski.
Our Chef de cuisine at LUCCA, Andrea, his team and I our very pleased to read that you enjoyed your experience.

We hope that you will be back for some more memorable moments at LUCCA.

See you soon.

Best Regards
Kees Heuveling

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

Starting with professional lovely welcoming staff,had lovely experience with my family during Christmas vacation.Breathtaking dinner at Tambourine ,the belly dancers and Mexican Caribbean cuisine.Followed by romantic dinners at the Lucca restaurant.The rooms are fabulous,comfortable California King size bed was heavenly slumber-land.Let me thank the caring house keeping team ...of-course we had more than enough. Waking up to a international courted breakfast,indeed was home sweet home.We toured Several places during our visit In Nairobi but the highlight remained at Villa Rosa.We lacked nothing ,efficient Network we got our updates online on time.My husband and I never wanted to leave thanks for the Kenya Special coffee pack we got as New years gift on our exit we still love its Aroma and the fabric packing.See you soon...warm regards to Ms Maureen F& B coordinator( our main Reference),Mr Oscar Roy Tambourine Mg,Mr Hillary Room Booking mg,Constance at the reception,and of-course Mr Evans the entry Officer.
Our big ups to The GM Kees Heuveling for the welcome Card ...we felt at home.
Villa Rosa Kempinski Nairobi Kenya,always our favorite.See you soon....
Jess & B. Albright USA Tx. Hs.

Room Tip: all room are great
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 395happy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kees H, General Manager at Villa Rosa Kempinski Nairobi, responded to this reviewResponded 31 January 2018

Dear 395happy,

Thank you for choosing Villa Rosa Kempinski as your hotel of preference during your recent visit to Nairobi.
We sincerely appreciate the time that you took to acknowledge our products, facilities, and especially the service delivered by our colleagues. I will definitely share your wonderful review with our team, who will be delighted to receive your feedback.

Once again thank you for staying with us, we look forward to hosting you once again in the coming days.

Warm Regards
Kees Heuveling

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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