I have been here for a night on my transit to the nearby country and found that the hotel is charging a very high rate which does not weathy it. Upon checkin we were inspected like checking in for a KLM flight, took a lot of time processing our check in and afterwards the room key did not work continuously. Most of the time it is not working you have to walk down the reception for revalidation or activation. Which became a great nuisance. Internet service in the room was a crap and connectivity terrible. You only login and no any other page can open. Even a search page GOOGLE.COM will not open. Even the room information they have been very unfriendly that they will not be responsible or liable for connectivity, which is not a service provision oriented hotel. Will not recoomend IT services for this hotel. Altenatively I had to just rely on my blackberry for connectivity. It is not value for money generally it is overpriced and exaggerated!! If you plan staying here better not keep your expectation as to the amount you have paid!! Keep your expectation very low. However staff are very helpful. Better other small town hotels for they will offer value for money; internet working fine and staf friendly as well.
Additionally when checking out the staff had added a bill for something spent by the other room. They claimed to have brushed my shoes which I did on myself and even when checking out I was having the shoe mit and still wiping off my pair of shoes. Staff is also somehow not very honest though.
- Official Description (provided by the hotel):
- Kenya’s first luxury hotel, Sarova Stanley opened its elegant doors in 1902. Since then, it has been making history- hosting royal safaris and legendary personalities such as Edward Prince of Wales and Ernest Hemingway. Today, as the hotel enters its second century, it continues to maintain its unique heritage and provides state-of-the-art services and facilities for business and leisure travelers. All guestrooms are a blend of luxurious Victorian grandeur and modern comfort. ... more less
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- Also Known As:
- Sarova Stanley Hotel Nairobi
- Sarova Stanley Nairobi