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“Overpriced and Not Very Nice”

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InterContinental Nairobi
Ranked #21 of 165 Hotels in Nairobi
USA
Level 6 Contributor
301 reviews
227 hotel reviews
common_n_hotel_reviews_1bd8 639 helpful votes
“Overpriced and Not Very Nice”
Reviewed 30 January 2012

Expecting a much nicer place considering this is supposed to be 5 star and has a 5 star price. But this hotel is more along the lines of 2-3 stars at the very best. Dont expect much and you wont be disappointed. Restaurants over-priced. Gym not very good. Other than the security being very good and the location excellent in downtown, there is nothing left to say.

  • Stayed December 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Larry8241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (215)
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Talladega, Alabama
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 January 2012

we started our safari here and was an excellent place to relax after the long flight from Alabama.
could not have asked for more in a hotel

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank AlabamaEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey City, New Jersey
Level 6 Contributor
218 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 29 January 2012

The Intercontinental has average rooms (passable but not super-comfortable). Lighting in the rooms was really poor. Wifi and internet rates were exorbitant. ATM on premises as well as a couple of really overpriced shops. I felt safe walking around the surrounding Central Business District during the day although the area is mostly government offices with nothing in terms of restaurants or shops around. Taxis can be arranged to nearby attractions but for a premium price (but safer).

Check-in was incredibly slow both times (and when arriving in the middle of the night after flying 20 hours or after riding hours on bumpy roads, it wasn't exactly pleasing to wait so long to get to our rooms). Service was generally slow throughout the restaurant, baggage transfer and so forth. The main Terrace Restaurant actually had decent food and there's a pretty nice pool area to just hang out around. All in all, unless you're there on business, you're better off staying in one of the nicer suburbs closer to key Nairobi attractions and with more amenities close by.

Room Tip: Area around the hotel remains rather quiet overall, but when I had a room facing towards the street...
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rahul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 26 January 2012

Like all chain hotels, Intercontinental offers impersonal hospitality, leaving no enduring impressions afterwards. The rooms facing the front are marginally better kept than those facing the back. Since it is in a busy part of the city, the nights may not be restful if you have got a room on the lower floors. The hotel swimming pool is actually an over-sized bath-tub, the surrounding lounge and patios are crowded in the evenings and on weekends. Quality of hotel staff below expectations per five star standards.
The hotel coffee shop serves over-priced brunches on weekends. The selection is extensive and includes local delicacies. The Indian restaurant, Bandhini, does serve good Indian food.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pathin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review, 27 January 2012
Dear Guest,
thank you for your detailed feedback, the time you spent sharing your recent experience and apologize for not having delivered consistently an up to your expectation in all areas.
We are happy to hear that our Indian Restaurant "Bandhini" and the variety of our buffets exceeded your expectation.
Personalizing our services on all levels is a key focus and we will certainly share your encouraging comments with our employees.
We are looking forward to welcoming you in Nairobi in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 January 2012

I stayed at the Intercontinental in April 2011 and was pleasantly surprised by the service. it was clean and though dining in the hotel was expensive, the food quality was good. Though there was nothing special about the rooms they were of decent size and fairly comfortable. The presence of a casino is definitely a big plus in a city where you are advised not to venture out in the night alone. The pool side hasa nice ambience

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank R0am_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Region: Kenya > Nairobi
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#20 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): €€
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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