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Reviews (1,018)
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Reviewed 3 March 2018

The service at the pool is really slow, not efficient. The rooms have no AC and a noisy fan to refresh you. No minibar, no hair dryer and windows how hardly close. I gave a pre-authorization by CB during checking of full stay amount, during checkout my bill has been paid in cash, they did not cancel my pre-authorization. They didn't know how to do which is unbelievable for a hotel, they called the bank which did not perform as well. So far, I left the hotel without my money back.

  • Stayed: March 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Amédée S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khavere, Manager at Southern Sun Mayfair Nairobi, responded to this reviewResponded 14 March 2018

Dear Amedee,

Thank you for your feedback.
We do take feedback seriously, and stive to have all guests leave with a good experience.
I do apologize that our reception clerk was unable to reverse your payment, this is only the bank that is able to do this. I am sure it has been reversed as of now, please do let us know should it not have been reversed by now.
We do hope we will be of service to you again, and ensure there is no repeat of the incident and inconvenience
Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
82
Reviewed 17 February 2018 via mobile

We spent a night here before starting our safari tour. From the main entrance from the road the hotel looked average but once you walk in you see the real beauty of this hotel with beautiful green spaces and trees all around.
The hotel has a colonial design and very comfortable.

Stayed: February 2018, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khavere, Manager at Southern Sun Mayfair Nairobi, responded to this reviewResponded 23 February 2018

We are glad you enjoyed your stay, and loved the hotel.

Looking forward to being of host to you again inthe near future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018 via mobile

This place is a breath of fresh air in Nairobi, amazing service for a four star, amazing breakfast buffet, the staff are so helpful, the rooms are not mega fancy but they do fine, the gym is well equipped

Stayed: February 2018, travelled on business
Thank Kiko F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khavere, Manager at Southern Sun Mayfair Nairobi, responded to this reviewResponded 1 March 2018

Thank you for your feedback.

Glad you had a great experience here at Southernsun Mayfair.

We do look forward to hosting you again in the near future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Nice hotel. Good location. A very good environment. Friendly staff.
I recommend this hotel for anyone who's looking for a good value for money. The hotel compound is refreshing as it is full of tress and vegetation.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Dawit E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khavere, Manager at Southern Sun Mayfair Nairobi, responded to this reviewResponded 15 February 2018

Thank you for your compliments.

We are glad you enjoyed your stay and the environment of Southernsun SUn Mayfair.

Looking to host you in the near future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018

While not being an overly luxurious hotel, the Southern Sun Mayfair is very warm, comfortable and offers special homely feeling just because of its layout and excellent staff who are always ready with a smile..

Well worth the rate they charge and located in the middle of Westlands close to shopping malls and the exit road to Masai Mara from Nairobi.

Room Tip: have two pools so you could ask for a room near the pool at the back towards the car park.
  • Stayed: January 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank heather c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khavere, Manager at Southern Sun Mayfair Nairobi, responded to this reviewResponded 15 February 2018

Thank you for your compliments.

We are glad that you enjoyed ytour stay with us.

We do hope we will host you again in the near future.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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