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Reviews (79)
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Reviewed 31 May 2017

Nairobi is a tough place to visit and mainly just a convenient stop off rather than a destination. Hillpark Hotel is being renovated but it already ticks all the boxes for me:
Friendly and helpful staff who all speak and understand English
Very comfy rooms
Bathtub in my room (much needed treat!)
Excellent location- not too near the noisy and crowded centre but near enough for convenience
30 mins from JMO Airport when no traffic, 45-60 mins in traffic
Nice restaurant- but it is very expensive, other options and a Nakumatt nearby
Gym and sauna both very good (even the extremely posh hotels in Nairobi usually have very run down/shabby gyms and saunas).
Kettle and fridge in room- again a real treat
Very reasonable rates available online

In summary, I'd stay again!

  • Stayed: May 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank lucyhoneypot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this reviewResponded 4 July 2017

Dear Guest,

Thank you for the 5 stars and taking the time to write a review.

We are happy to read you've enjoyed your stay with us. Renovation work is winding down, we'll soon have open our ultra modern reception and lounge areas. We look forward to seeing you soon.

Warm Regards,
Tina Ochsner
Digital Marketer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2017 via mobile

The hotel is in process of being renovated. A bit noisy and 'deurmekaar', but the new rooms are nice and clean. Food was average but still good. Booking in was cumbersome.

Staff are friendly and helpful.

Stayed: May 2017, travelled on business
Thank mapret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this reviewResponded 13 July 2017

Dear Guest,

Thank you for taking the time to write a review.

We are happy to read you enjoyed your service with us and look forward to having you stay with us soon.

Warm Regards,
Tina Ochsner
Digital Marketer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017 via mobile

A highly classic ,beautiful and cool destination for any travellers, family , business etc . You got to visit this place not the Nairobi you hear of noise pollution and traffic while here you wouldn't think of that..

Rooms were so nice I couldn't feel like waking up I wish I had stayed there for another couple of days , friendly staff , very professional and always at your service...won't forget to mention MAGGY the waiter superb response ,quick and on time keep up with the good work Maggy.

On our check in we were welcomed by a smile by the receptionist whom I can't remember her name ( brown lady)...only that made us feel at home great service from her....

Will definatlly come back on my next visit to Nairobi.

Keep up with the standards....receive my Hi5.

Stayed: May 2017, travelled on business
Thank Hezborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this reviewResponded 13 July 2017

Dear Guest,

Thank you for the 5 star rating. Thank you for your kind words.

We are glad you enjoyed your stay with us. We look forward to having you stay longer with us soon. We've gotten your hi5 :). Asante.

Warm Regards,
Tina Ochsner
Digital Marketer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2017

I found the hotel through this very site, trip advisor.

The hotel is conveniently located on Upper Hill Road and in the CBD which was a bonus since I was attending a conference in the neighborhood.

The staff were really friendly and nice and quite helpful with whatever I wanted. The rooms were pleasantly nice although quite cold and the beddings were very thin which meant that it was quite cold in the night. However, I was able to get another duvet from reception when I requested for one.

Tina, the marketer was extremely pleasant and nice and even came to check up on us at the hotel to ensure that we settled in well. The gym was nice and i enjoyed the aerobics and spinning classes at the gym. The gym instructors were also pretty polite and helpful.

The only 2 downsides to the hotel are that I particularly did not like the breakfast as there was very little variety and it was hard for me to understand how one can eat baked/boiled sweet potatoes for breakfast! The omelettes were also not well done for the duration of my stay there. The other downside was that once I got back home, I analyzed my bill and discovered that I had been charged for a meal that I did not eat!!

Other that those few hitches, my stay was generally quite good and I would recommend it for anyone who wants convenience at a fair price.

Room Tip: The rooms facing the main road are quieter as the music from the gym on the upper side can be irritating.
  • Stayed: May 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank prossie2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this reviewResponded 4 July 2017

Dear Guest,

Thank you for taking the time to write a review about your stay with us. I am glad to read your stay was more than enjoyable. Your feedback will be used to fine tune our operations.

I have gone over your bill and was not able to find the double charge, however upon your next stay with us, I'd like to invite you to go over it with me, once the double charge is identified I'll be more than happy to offer you a meal on us.

Looking forward to having you stay with soon.

Warm Regards,
Tina
Digital Marketer

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Reviewed 2 April 2017

Its was our Luck only that we happen to get chance to stay here. We 3 friends were travelling from Maputo to Mumbai last Oct'16, when our flight gets delayed and we have to stay one day in Nairobi. All arrangements were done by Kenya Airways. Airlines dropped us at Hotel at 1am. Hotel was somewhere 10km from Airport in the middle of City. When we reached there, hotel Staff greeted us and Surprisingly Hotel staff immediately offered us Dinner after Reception formalities. Rooms are well maintained and recently renovated. Have a big glass wall in everyroom to have outside view. Surprisingly there was no AC in the room. I was thinking WHY. But next day I realized who needs AC in this climate. It was month of Oct(Summer Season) but outside you can feel the winter breeze. Hotel was in the top of small Hill, you can feel the morning freshness from the balcony. Next morning we had planned for Safari to Nairobi National Park so we informed Staff to arrange for Vehicle at 6am and before that we want to breakfast. When we went for breakfast at 5.30 we were surprised BF was full ready with more than 20 options. We were thinking "Are they taking any rest". What a Great Service which you can rarely see in other hotels. Hotel Staff was very cooperative. Hotel has a beautiful Garden outside the Dining area, with many kinds of Flowers. We all co passengers had enjoyed the Trip and Hotel Stay. and I am sure no body has any complain about flight delay instead everybody thanks to Airline. If you happen to Nairobi must stay at Hotel Hill Park. Asante Nairobi !!!

Room Tip: Awesome Climate, Luxurious Rooms and Great Service
  • Stayed: October 2016, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank sandeepkumarbaral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HillparkHotels, Digital Marketer at Hillpark Hotel, responded to this reviewResponded 2 May 2017

Dear sandeepkumarbaral

Greetings from Hillpark Nairobi!

We are delighted to read that you enjoyed your stay with us. Thank you for taking the time to write a review on your stay.

We hope to see you again soon,

Regards,
Tina

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