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All reviews lebanese restaurant courtyard room nightly entertainment central courtyard pool area excellent hotel west bank city view large balcony guest relations plenty of sunbeds horse and carriage taxi driver egyptian pounds every evening watch the sunset winter palace
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Reviewed 17 September 2017

I will tell you, the staff!!!!!!!!!!!!!!!!!!!!!!!!!.........Just returned from a 22 night stay on the 9th September at the finest hotel in Luxor this is the 13Th time at this hotel and i will not stay anywhere else in Luxor. After staying here for so many years the staff who look after you become more than staff they become friends especially in this day and age with Facebook , snap-chat,Twitter etc. etc. etc.. you get the idea? So after a long delay in Luxor waiting for baggage that didn't turn up till the following day we checked in and was met by Mustafa with a smile and wasn't surprised at the time of arrival and thought that there may have been a problem. but still 1.30am smiling and professional and checked us in and in minutes then escorted us to our usual room 237. The following day normal service resumed after we had got our luggage from the airport!!!!! So here we go, Breakfast, as much food you could ask for and then Chef Ali "do you want anything from the kitchen?" as if there's not enough already on show! but if you want the kitchen will cater for you ,not to mention the egg station so you can order what you want. The staff at breakfast Ereen, Makar,Mohammed, Haitaim all friendly and will cater for your every need from coffee/tea and anything else you require. The Pool, shocked at the news that one of our oldest friends has taken early retirement Ahmed he will be missed as he was one of the original "pool-guys" and we wish him all the best. The pool still has Ashraf,Ahmed and the new guy Osama, im missing my talk with Ash on football and general life in the mornings already but the guys at the pool are all as sociable and nothing is too much trouble . The staff at Tropicana bar by the pool Ahmed,Ali,Mina attentive but not overly so,but you want for nothing, all you do is ask and its done, all the drinks arrived complete in ice bucket . The Restaurants in the hotel are as good as you will find any where in the world the Italian and the Lebanese both serve different but very good tasty food and are very reasonably priced, again a big thank you to Hamdy and Hamdy (they have one in each restaurant) also to Ahmed and Hagag. The rooms although they have been the same for a while now have a ,well to me, a home from home feel, having said that they are spotlessly clean, housekeeping do a fantastic job from the changing and cleaning in the morning to the turn down service in the evening, you can not fault the cleanliness of this hotel.Also the towel art left in the bathroom, a crocodile a swan and a scorpion(pics uploaded). Laundry Service this is still as good as ever, dirty ,sweaty, clothes sent!!!!! Delivered back the next day as though you'd just got them from a shop. And at a very reasonable price too. Big shock though when Salah the Doorman wasn't in the hotel only to find he is now Bell Captain and still the same warm greeting and made our departure from the hotel a little bit more special even though it was 5am! So to Mahmoud,Mohammed and Farag, these are the main staff at the Nile lounge and are the people who make the stay, professional,responsive, chatty, friendly nothing is too much trouble,what ever you want, sorted.....The hotel was very quiet when we were there,as is the whole of Luxor these days, but we did see a remarked improvement on previous years, and as many people might think that is why the staff are so friendly and attentive, but it has been like this for many years now since 2011 so give it a go and arrive as guests leave with a lot of new friends. Finally to the guest relations Amina, Still NO complaints!!!!!!Sorry maybe next year!! Forgot to add for all the people who say about hassle outside no more than usual, polite 'no thank-you' dont ignore them ,or even just talk to the taxi drivers,calleche drivers,street vendors and then you dont get any hassle,courtesy works both ways. Hope to see you all in 2018. Mr David and Debbie

Room Tip: Always ,if funds allow get a Front Nile View, quieter and the most spectacular views.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank smart1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 23 September 2017

Dear Smart1968,

Warm greetings from the Steigenberger Nile Palace Team and thank you for this beautiful review. It will be translated and added to the Staff notice board for everyone to read. Thank you also for posting those lovely pictures. Next year we have to make sure you will get the octopus. It was our absolute pleasure to see you again and we are already looking forward to next year. Maybe you will be able to give me some comments to work with.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 10 September 2017

It's always great to stay in Steigenberger. It's been now almost 10 years that we frequently stay at this hotel.
The great hospitality makes you feel at home.
The hotel has a great location overlooking the Nile.

Room Tip: Nile view rooms are totally recommended
Stayed: September 2017, travelled solo
2  Thank AsmaaKhattab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 11 September 2017

Dear AsmaaKhattab,

Warm greetings from the Steigenberger Nile Palace Team and thank you very much for choosing, once again, our hotel during your Luxor visit. It is always wonderful to see how enthusiastic the guests are about the archaeological sites, their first encounter with the beautiful mixture of ancient and modern Egypt. We hope you and your guests will be able to stay with us many times more, and please don't hesitate to contact us in cast of questions or requests.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 7 September 2017

The Steigenberger Hotel, in it's heyday, must have been fabulous. Unfortunately, it has not keep up with the times. The room had a sizable patio with a lovely view of the Nile. It was otherwise an OK room. No wifi in the rooms, which when you are on an extended trip as we were, is important. WiFi in the lobby was horrible, and with a group the size of ours, the whole lot of us were attempting, unsuccessfully, to make contact to our homes and businesses. This really needs to be addressed by the hotel if they want to keep up.
The food at the restaurant was good, the salad bar looked wonderful, but we didn't dare eat anything uncooked. The food that we did eat was excellent. The service was good, though not exceptional.
The hotel has a swimming pool, but we did not get to use it because it closed at sunset. Why? As a tourist, the daytime is tour time and the evening is relaxation time. A nice soak/swim in the pool was very much desired, and attempted, but we were never allowed to swim as it closes at about 6pm.
This hotel was booked as part of a tour package, so I have no idea what we paid for our room.

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Diane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 8 September 2017

Dear Mrs Diane A,

Warm greetings from the Steigenberger Nile Palace Team and thank you very much for your review.
I am sorry if you faced problems with the complimentary WiFi, we also offer WiFi in the rooms, against a reasonable charge. I am happy to inform you that last month we have been able to upgrade the speed for both WiFi connections.
We are happy to hear that you ranked the food quality as excellent. Although you always have to be careful with what you eat, the food in the 5* hotels and restaurants is trustworthy and carefully prepared with the highest regard to hygiene. The items on the Salad Bar are completely safe to eat, as all our international guests have experienced.
Our pool closes at sunset, as the pool needs to be prepared for the following day and chemicals need to be added to the water. We follow the strickt hygiene- and safety regulations for public pools and have several readings per day. The chemicals though, need time to do their work, as well as our pool attendants. We are very sorry that you were unable to enjoy a swim, but we hope you had a beautiful and exciting holiday in Egypt and we hope you will be able to come back to Luxor and the Nile Palace for another wonderful vacation.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 6 September 2017

Another enjoyable stay at this hotel, one where all the staff are so helpful and attentive. They can't do enough for you and this has become our "second home", one where my sister and I always feel welcome and safe. A special thanks to the guest relations manager, Almina, who was always there to help out and offer advice.

  • Stayed: January 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Sisters9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 7 September 2017

Dear Sisters9,

Warm greetings from your Second Home and your friends at the Steigenberger Nile Palace. Thank you so much for your kind words of appreciation. It is our absolute pleasure to be of service and make you feel at home; not only within the hotel grounds, but we also like to share our experience and advice when it comes to visiting Luxor and the archaeological sites. Thank you again for this beautiful review and don't wait too long with your next visit; we are definitely looking forward to it.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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Reviewed 6 September 2017 via mobile

This was my first visit to Egypt and
I was not sure what to expect. Hotel was gorgeous. Staff welcoming and went the extra mile to ensure everything was perfect. Customer service second to none.
Breakfast buffet amazing. I do not eat meat or dairy but there was a great selection of food to satisfy most palettes. My only request is to offer non dairy milk.i.e Almond milk.
Great location. Fabulous customer service. No problem recommending to others.

Stayed: August 2017, travelled with family
2  Thank Jen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steigenberger, Guest Relations Manager at Steigenberger Nile Palace Luxor, responded to this reviewResponded 7 September 2017

Dear Jen R,

Warm greetings from the Steigenberger Nile Palace Team and thank you very much for staying with us during your first "Egyptian Adventure'. We are delighted to hear that we have contributed to a wonderful holiday. I have forwarded your comment about the non-dairy milk to our Executive Chef and I hope he will be able to add this to our, as you call it, Amazing Breakfast Buffet. We are always open for suggestions and try to meet all the guests' requests.
Hopefully you will be able to return to Egypt for another beautiful vacation, please don't hesitate to contact us in case of questions or requests.

With best regards,

Amina Saady van Baarsen
Guest Relation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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