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Reviewed 4 weeks ago

We stayed 2 nights here. The room was comfortable with a good view of the nile. Unfortunately the staff were not as attentive or friendly as we'd experienced in Aswan. A couple of times we even suggested they "smile", which actually helped. Check-in was slow & tedious, even though I am a Silver Member. Management should also make a greater effort to employ persons with a minimal understanding of English or French. Staff would systematically say "yes, yes", but had absolutely no understanding of what was being asked. The room was clean, however Housekeeping needs to monitor more closely as there was a lot of dust in various places in the room. Service in the hotel bar & pool-side restaurant was slow & unfriendly. We had been warned against taking a room with nile view due to noise, however very little noise got through, and we appreciated the nile view. Apart from our minimal "problems" this is an exceptional hotel of the period, and worth a stay. Hopefully management will take note of my comments and correct the situation.

  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank LarieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 3 weeks ago

Dear valued Guest,
Greetings from the land of the Pharaohs! We very much appreciate your comments regarding your recent stay at the Sofitel Winter Palace Luxor. Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit. we are glad to know that your room was comfortable with a good view of the Nile , however your comments regarding attentiveness and friendliness of the staff were taking into consideration in view of doing the necessary changes. Thank you again for sharing your experience and we hope that on your future visits to Luxor, the Sofitel Winter Palace will be your destination again as we look
forward to welcoming you back.
Warm Regards ,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Impeccable service everywhere, pool restaurant amazing food, beautiful grounds, pool area very nice, outstanding rooms...Booked a guide through the hotel and it exceeded our expectations. I would go back to Luxor just to stay here!

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank McFarrigle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 3 weeks ago

Dear valued Guest,
Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your luxury experience at the Hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. we are glad to know that you have liked pool restaurant hotel garden and our colleagues succeeded to come up to your expectations .Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

I find it difficult to write a review of this property. If all you want is location and nostalgia then it is 5 star. However, it reminds me of one of those elderly dowager duchesses in a comedy of manners, sitting quietly on the edge of the stage, looking back on a once glamorous past.

There is a notice in the foyer giving the history of the hotel. This says that it was fully refurbished in (I think) 1996. I suspect that it hasn't been touched since.

The carpet in our room was badly stained and probably hadn't been cleaned in the past 5 years, the paint was flaking on the window frames, the putty was cracked and what looked like black mould was in the cracks.

Once beautiful but now neglected, this hotel could easily rise to former glory again, if only someone cared enough to clean it and give it a lick of paint.

On the other hand, the location is perfect, the view from the room was wonderful and the food in the restaurant was first class. The gardens are still maintained. It is a shame that the building isn't.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 4 weeks ago

Dear valued Guest,

Firstly, i would like to thank you for your recent stay at Sofitel Luxor Winter Palace. We surely appreciated that you took a few moments to share with us your feedback and letting us know about your recent visit. we are glad to know that you have liked the hotel location , the view from you room and the food in the restaurant was first class as you stated . please note that the latest full renovation was in 2006 and since then a lot of enhancements had been done in the rooms and in other areas in the hotel , please note that a face lifting plan will take place soon also to be in line with our Guests expectations .once again thank you for sharing your feedback and we hope that on your future visits to Luxor, Sofitel Winter Palace will be your destination again as we look forward to welcoming you back.
Warm Regards.
Selim SHAWER
Hotel Manager

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Reviewed 9 October 2018

Everything I expected and more. What an amazing building. Staff attentive and friendly. The rooms palatial and gardens to match. Will most certainly stay here again. Breakfast is varied and if arriving late the restaurants serves til very late in the evening.

Room Tip: Garden view in the old building
  • Stayed: October 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 4 weeks ago

Dear valued Guest,
I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. we are delighted to know that our colleagues succeeded to come up to your expectations .Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one.
With best regards,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018

A trip to true historical luxury with all bestspoke service, food and history. It is a royal experience from room, view, location, service and staff overwhelming professional and discreet cheerfully service.

Room Tip: Nike view is breathtaking and worth every pound
  • Stayed: September 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Aly E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHAWERSelim, Hotel Manager at Sofitel Winter Palace Luxor, responded to this reviewResponded 4 weeks ago

Dear valued Guest,
I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your stay at Sofitel Winter Palace Luxor. We, at Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate Guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Furthermore, it gives us great pride and joy that our guests leaves the hotel with nothing but all praises about our hotel, overall facilities, comfortable and clean room, historical palace charm and an incomparable service and hospitality. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in not so distant future. Warmest regards,
Selim SHAWER
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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