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Reviewed 2 February 2018

On our trip down the Nile River retracing the steps of Death on the Nile, we had to stop at the Old Cataract Hotel to spend the night and celebrate my birthday.
It was one of the most welcoming hotel in Egypt. Our room was flanked with a large terrace facing the Nile River. The staff made it happen that I had the most memorable birthday celebration in the 1902 restaurant. We visited the Agatha Christie Suite.
Truly a place I would like to come back to.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 7Flo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudFathy79, Guest Experience Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded 6 February 2018

Dear Valued Guest
Bonjour!
Thank you very much for choosing Sofitel Legend Old Cataract Aswan.
We very much appreciate your comments regarding your stay at the hotel.
Belated Happy birthday to you! We are glad to know that our hotel & ambassadors were instrumental to make your celebration memorable. Hopefully we can celebrate your birthday with you again next year & the year after that.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we are looking forward to welcome you back soon for another magnifique stay with us.
Sincerely,
Mahmoud Fathy
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2018

The best service and view ever! you feel the luxury everywhere you go in the hotel, the view from the rooms is just fantastic. With private access to the Nile also a great spa, the pools has an infinity view on the Nile.

Date of stay: April 2017
Thank 535alfredy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudFathy79, Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded 8 April 2018

Dear Valued Guest
Bonjour
Thank you so much for taking the time to provide our hotel with such wonderful feedback!
We are so thrilled to read of your enjoyable stay with us. We are so delighted that you enjoyed your stay in your suite.
We are happy we have become a memorable part of your stay whilst in Aswan and truly hope we have left you a taste to come back for more again soon!
Warm regards,
Mahmoud Fathy
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018

We spent three nights at this grand hotel. Our party of five had a room in the older main wing and a suite in the relatively new Nile wing. The old wing is grander, probably more spacious and certainly more conducive to getting a " legend" feel. The architecture of the Nile wing is non descript, though the facilities are excellent and all rooms probably have a superb view of the Nile. Ours did. The house keeping services in the two wings appeared very different. While cleaning and turn down service was performed promptly and regularly in our main wing room, we did not get any turn down service in our Nile wing suite during our entire stay. Cleaning was okay.
Apart from this, service in the hotel was generally of a very high standard, be it at check in at the bar with welcome drinks and dedicated agents, at breakfast in the terrace or in the restaurants.
This is a grand hotel, grand buildings, spacious and well kept grounds, quaint bars and restaurants and friendly service. The security of the hotel is also reassuring, something probably very essential in aEgypt.

Date of stay: December 2017
Thank Ayub Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudFathy79, Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded 8 April 2018

Dear Valued Guest
Bonjour!
Thank you very much for choosing Sofitel Legend Old Cataract Aswan.
We very much appreciate your comments regarding your stay at the hotel.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we are looking forward to welcome you back soon for another magnifique stay with us.

Sincerely,
Mahmoud Fathy
Guest Experience Manager

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Reviewed 27 January 2018

We have travelled all over the world staying in five-star accommodations, and this was one of our favourite to date! Pure elegance and class in every room and the service was spectacular. You feel safe and right at home here.

Welcome - 5/5
We were greeted at the front gates, and our bags were taken, and we walked in through to the main building for a refreshing hibiscus drink and lovely welcome. We were shown around the hotel and then were taken to our suite!

Bed - 6/5 (Yes it was that good)
Huge bed, high ceilings, luxury sheets and comfortable mattress. You will love this!

Cleanliness - 5/5 Every inch of this place is spotless. There was even a young man in the hall throughout the day cleaning and dusting everything in the hallways ALL day!

Amenities - 5/5
Restaurants, lounge, spa, and heated pool! The food here is delicious; the pool is fantastic. Never had the chance to use the spa but heard great things!

Bang for your buck - 5/5
This place is EXPENSIVE, BUT, you will not be disappointed

Breakfast - 5/5
HUGE breakfast buffet and an omelet station with everything that you could possibly want for breakfast! It was included in our room, so I am not sure how expensive it is, but it would be well worth it at any price.

Noise level - 4/5
I heard a couple things in the hallway from our room as we slept, but nothing to be worried about, well muted

Wifi - 4/5
Spotty in places throughout the hotel

English Language - 5/5
Great English speaking staff

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TheTravellingTunia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudFathy79, Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded 8 April 2018

Dear Valued Guest
Bonjour
Thank you very much for your interest to stay at Sofitel Legend Old Cataract Aswan.
We very much appreciate your comments regarding your stay at the hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Mahmoud Fathy
Guest Experience Manager

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Reviewed 26 January 2018

we were in the newer wing, which doesn't have the elegance of the older part of the hotel but has better views of the Nile.....still very comfortable, and the staff are excellent. The food and drink is slightly pricey but this IS a 5 star place....

Room tip: If you want the view, go for the newer and cheaper newer wing, if you want the old style colonial experience go for the main building
Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank djmoore77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MahmoudFathy79, Manager at Sofitel Legend Old Cataract Aswan, responded to this reviewResponded 8 April 2018

Dear Valued Guest
Bonjour!
Thank you very much for choosing Sofitel Legend Old Cataract Aswan.
We very much appreciate your comments regarding your stay at the hotel.
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Thank you for your kind feedback, and we are looking forward to welcome you back soon for another magnifique stay with us.

Sincerely,
Mahmoud Fathy
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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