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Reviewed 20 May 2018 via mobile

Stayed here for one night well passing through Cairo. My room was quite large bed comfortable. Staff were friendly & helpful. Enjoyed my treatment in the spa. Plenty of choice for breakfast. Location is good for sightseeing & getting around. Pool area was clean and relaxing

Date of stay: May 2018
Trip type: Travelled on business
Thank 551marian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2018 via mobile

Everything services and sheets and beds is dirty it’s dirty and ugliest hotel ever
Bedsheet is dirty and they didn’t change
Bathroom is very small without dryer and shower cap
Pool with warms and dirty ever single thing is dirty I regret to stay their never ever

Date of stay: May 2018
Trip type: Travelled solo
2  Thank J105QKmohamedb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haitham E, Manager at The Nile Ritz-Carlton, Cairo, responded to this reviewResponded 20 May 2018

Dear Guest,

Greetings from The Nile Ritz-Carlton, Cairo!

Thank you for taking the time to share your valuable comments. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Cairo.
Sincerely,

The Nile Ritz-Carlton, Cairo Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2018 via mobile

We had an excellent stay here, service is fantastic and tips included in the bills. Not everyone wants a dollar for their excellence in service. The Club Lounge is a fantastic option, really yummy options of oriental foods. A nice view too. As a “Platinum Elite” within the SPG program, I appreciated your service during our stay.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank luxurytraveljunkies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2018 via mobile

It's overrated... Service is not up to standard... Good not good
Staff are really not professional
One good thing.. it is on the Nile view however there are many hotels on the River Nile with better service and maybe less price

Terrible experience

Date of stay: May 2018
Trip type: Travelled with family
Thank Walid L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essam N, Manager at The Nile Ritz-Carlton, Cairo, responded to this reviewResponded 17 May 2018

Dear Valued guest

Thank you for your thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cairo.

kind regards
Essam Naguib

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2018

The worst service in the world
bad food.bad room service.full of rats
swimming pool is very dirty .not cleaned room
water is not cleaned.The worst behavior from the security men.manager is so rude.dirty bathrooms

Date of stay: May 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
3  Thank Game S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essam N, Manager at The Nile Ritz-Carlton, Cairo, responded to this reviewResponded 17 May 2018

Dear Valued guest

Thank you for your thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cairo.

kind regards
Essam Naguib

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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