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“Worst Executive Lounge and Service”

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Cairo Marriott Hotel & Omar Khayyam Casino
Ranked #8 of 141 Hotels in Cairo
Certificate of Excellence
Reviewed 20 September 2010

The rooms were adequate and comfortable. The reception staff were unfriendly talking only to the tour guide and made no effort at all to talk to me. I stayed at the hotel during the last two days of Ramadan. I expected the services advertised by the Executive Lounge to be no different due to the timing of my stay, but this was not the case, and this was NOT advertised by the hotel. I was charged for internet usage. The "happy hour" in the evenings was unhappy as alcoholic beverages were not included due to Ramadan, however they were still available for extra charges (how hypocritical). You could not find a seat in the executive lounge due to crowds dressed in burqua who chose to break their fast well before 7pm. Again, I find this to be such a hypocritical stance for the hotel.

  • Stayed: September 2010, travelled with family
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1  Thank PerthisParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,509 - 1,513 of 2,411 reviews

Reviewed 17 September 2010

Beautiful, impeccably clean hotel with lovely staff.
We were offered an upgrade to the Exec Floor on arrival for USD50 per day which meant a different TV and access to the Exec lounge. So we got breakfast in the lounge everyday, soft drinks and tea throughout the day, free wifi, cakes and biscuits and in the evening they serve 'snacks' which are actually enough to fill you up for dinner! So this worked out as really good value and is worth asking for if they don't offer it.
The room was lovely and overlooked the Nile which was amazing once you blocked out the sound of beeping car horns. It was a short walk to the Cairo Museum and riverbank restaurants. The use of a concierge service in the exec lounge was really useful to book restaurants, taxis and trips - all the kind of the things that matter when you travel with young children.
The gardens are lovely in the evening. It was quiet when we went but the staff were still attentive and didn't mind bringing us ice creams for the children wherever we decided to eat!
I would thoroughly recommend this hotel and go back again if visiting Cairo.

  • Stayed: August 2010, travelled with family
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Thank RoeFamilyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2010

Great property and the older section of the hotel is what makes the Marriott unique. When I went the older part is under renovation and I wasn't sure how long it'll take for the renovations to be completed, but it wasn't messy or dirty. The rooms are spacious, though I did notice that the bathrooms weren't as clean as I'd expect it to be and was a bit dusty.

I do have to agree with some of the reviewers below about the restaurant. We ate outside on the patio twice and each time service was slow. It took 10 - 15 minutes to get a menu and then another 15 minutes to get a hold of a waiter to order. Another 30 minutes for the food to come out and if you wanted the bill - that was another 15 - 20 minutes to get it cleared. The food was good - we had pizza and sandwiches there. Of course the prices are on the higher end since it's the Marriott.

The hotel has 2 banks which are open 24hrs/day and it's great to convert money there and they don't charge a fee. Casino is nice, but very smoky (in fact people smoke everywhere around Cairo). Pool was great and they've got great locker rooms and showers there. We had to shower in the pool area once since we had to check-out of our rooms, went sightseeing and then back to the hotel to pick-up luggage and catch a night train. It was excellent - they don't mind it either.

Beware of the taxi drivers and independent cabbies hanging around the front of the hotel. We got scammed twice on taxi fares because of it. The Marriott bellboys who are standing in the front don't even say anything to these cabbie scammers and probably make a commission off of them from the outrageous fares they mention to us. To be on the safer side, use a taxi cab with a metered fare.

To book this hotel at a good rate - I think you have to book a month in advance. We paid on average $125/night incl taxes, but not including breakfast directly through their site.

  • Stayed: September 2010, travelled with family
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1  Thank Seetraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2010

Hotel was ok, but service is bad bad bad! Bring your drink and food from home if you need something, you will not get somthing there!
They do not even take a look at you!

  • Stayed: August 2010, travelled with friends
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Thank highlanderNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2010

We only had the one night stop over in Cairo so splashing out on the "Marriott" was a must for us.
Wow, what a building of course being an old palace what would you expect?
To be Honest,we expected a little more than "just a nice building".
Check-in. No verbal welcome in fact no real welcome at all. The room was really nice, clean spacious and everything we needed. In fact we needed something to eat. Looking out from the Balcony we saw many places to eat along the promenade.However getting something to eat was a whole new "event". The waiters all stood around talking (or reading the Koran, it was Ramadan). It took us 10 minutes to even get recognized, i wonder if it took just as long as with the other 27 guests? After getting hold of a waiter it took another 30 minutes to get served. The food was tasty, and the service ,non existent.
I believe the hotel received its 5 stars purely on the buildings merits.

  • Stayed: September 2010, travelled as a couple
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Thank highlander666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cairo Marriott Hotel & Omar Khayyam Casino

Address: 16 Saray El Gezira Street | Zamalek, Cairo 11511, Egypt
Region: Egypt > Cairo Governorate > Cairo
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in Cairo
#6 Romantic Hotel in Cairo
#7 Business Hotel in Cairo
#8 Luxury Hotel in Cairo
#9 Family Hotel in Cairo
Price Range: €132 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cairo Marriott Hotel & Omar Khayyam Casino 5*
Number of rooms: 1060
Official Description (provided by the hotel):
Among premier Cairo, Egypt hotels, Cairo Marriott Hotel & Omar Khayyam Casino sits in the Zamalek area and is the perfect destination for weekend getaways, vacations, and business travel. The twin towers of this landmark hotel in Cairo rise 20 stories high and provide magnificent views of the Nile and six acres of palace gardens. ... more   less 
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Also Known As:
Cairo Marriott Hotel And Omar Khayyam Casino
Cairo Marriott Hotel & Omar Khayyam Cairo
Marriott Cairo

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