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“Excellent stay.”

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The Westin Chosun Seoul
Ranked #17 of 518 Hotels in Seoul
Certificate of Excellence
Reviewed 13 August 2012

Great location and excellent service. Very good breakfast buffet. Clean, modern rooms. Enjoyed our stay at the Westin for business and would return if in the area again. Just one issue...very high dining prices in the lounge.

  • Stayed: July 2012, travelled on business
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1  Thank Kate133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy서울, Front Office Manager at The Westin Chosun Seoul, responded to this reviewResponded 17 October 2012

Thank you so much for your compliment. And we, all our Westin Chosun, Seoul, associates are truly welcoming you back again. And your comments about the high dining prices in the lounge have been shared with director of food and beverage. We will seek to come up with the best solutions for this.

Thank you again for your bringing these matters to our attention.

Douglas Kim / Front Office Manager

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1,036 - 1,040 of 2,529 reviews

Reviewed 9 August 2012

I've stayed at this hotel twice for work. Great location, and staff are very helpful and proactive. The rooms are very comfortable. Gym has good equipment, and the gym itself has an awesome view. In all, no complaints and a great relaxing place to stay in the middle of a bustling city!

Room Tip: the higher
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  • Stayed: August 2012, travelled on business
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Thank DanielleK723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy서울, Front Office Manager at The Westin Chosun Seoul, responded to this reviewResponded 17 October 2012

Thank you so much for your compliment. And we, all our Westin Chosun, Seoul, associates are truly welcoming you back again.

Douglas Kim / Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2012

The location of the hotel is very convenient as it is in between 2 subway station. The spa/sauna facility is spacious and well maintained. I must comment the night shift staff at the lobby are exceptionally nice and initiative, Ian Hong at guest relation helped us fulfil our request as best as he can. They also delivered the luggages to the room on time. I've lived in Westin Chosun couple of times and Summer can get a little busy on weekends with families checking in and using the pool area, but it doesn't choked up anything or leave a mess. The quality of breakfast was a little disappointing considering all other aspects of the hotel but certainly would not let this put you off.

Room Tip: The corner room facing the garden
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  • Stayed: August 2012, travelled with friends
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Thank Per5ephone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy서울, Front Office Manager at The Westin Chosun Seoul, responded to this reviewResponded 17 October 2012

Thank you so much for your compliment. And we, all our Westin Chosun, Seoul, associates are truly welcoming you back again.

Douglas Kim / Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2012

For my business trips to Seoul, I usually stayed in Westin as I prefer atmosphere of Westin to Lotte as I find the latter to be a bit like a flee market.

But this year, I experienced very annoying incidence at Westin. They got billing wrong. They didn't tell my company secretary about corporate rate upon booking and charged higher amount.

When I asked for the revision to the reception, they initially said they were not allowed to reduce the amount which was already reflected in the bill.

After a series of unpleasant conversation where I insisted on their obligation as a vendor to provide correct information and stick to the agreed price and asked them to send their supervisor, they reluctantly talked to other department and changed the bill for me.

That was the moment where I got doubtful about the integrity of staff, and level of training given to the staff by the hotel on handling complaint and ethics.

Since then, I have stopped going back to Westin.

  • Stayed: December 2011, travelled on business
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2  Thank canter0614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Billy서울, Front Office Manager at The Westin Chosun Seoul, responded to this reviewResponded 17 October 2012

Thank you so much for your taking time to review your stay with us. And I would like to extend my sincere apology for the shortcomings you experienced with. Corrective actions have been made not only to conduct basic service attitude training for all front desk associates, but also reservation training for all the reservation agents.

Thank you again for your bringing these matters to our attention, and we, all our Westin Chosun associates, are truly welcoming you back again.

If you have a plan to visit us, please do copy me in your e-mail, I am more than happy to prepare everything in details to make your stay a memorable one.

Douglas Kim / Front Office Manager

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Reviewed 5 August 2012 via mobile

Service was great, english speaking staff and the location was perfect. We stayed for 8 nights and extended for another night as we loved it so much. We stayed the the club floor with access to the executive club which had a good selection for dinner and pre dinner snacks and drinks. Everyone we dealt with was helpful, polite and extremely attentive. Am planning on staying here again this christmas when I go back home but due to popularity it is booked out on the dates we want. Would definitely recommend to anyone regardless of what you are used to as it will meet your expectations.

Thank Sunny_ya82
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Billy서울, Front Office Manager at The Westin Chosun Seoul, responded to this reviewResponded 17 October 2012

Thank you so much for your compliment. And we, all our Westin Chosun, Seoul, associates are truly welcoming you back again.

Douglas Kim / Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Westin Chosun Seoul

Address: 106 Sogong-Ro, Jung-Gu, Seoul 04533, South Korea
Phone Number:
Region: South Korea > Seoul
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Seoul
#3 Family Hotel in Seoul
#8 Spa Hotel in Seoul
#12 Luxury Hotel in Seoul
#16 Business Hotel in Seoul
Price Range: €176 - €325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Chosun Seoul 5*
Number of rooms: 462
Official Description (provided by the hotel):
Situated in the heart of Seoul's main business and shopping district, the Westin Chosun Seoul is within easy walking distance of major embassies, banks, commercial and government offices, as well as national museums, historic palaces and local markets. 462 Spacious rooms, including 40suites, are exceptionally furnished with every modern amenity. Advanced features include Westin's signature Heavenly Bed, anti-allergy carpet, premium espresso coffee machine, LED TV with Internet, oversized beds, individually controlled air-conditioning, refrigerator, mini bar, in-room electronic safe, full-size writing desk with office task chair, and voice mail. • Institutional Investor - World's Top 100 Hotels (4 consecutive years) • Asiamoney - Best Hotel in Seoul (3 consecutive years) • Travel +Leisure - World's Best 500 Hotels • Conde Nast Travel - Best Hotel in Seoul • Smart Travel Asia - Asia' Top 25 Business Hotels (5 consecutive years) ... more   less 
Reservation Options:
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Also Known As:
The Westin Chosun Seoul Hotel Seoul
Westin Chosun Hotel Seoul
Westin Seoul
Seoul Westin

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