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Reviewed 23 December 2017 via mobile

We stayed at the hotel in December 2017 just for 1 night. Steven went above and beyond to explain us how to get to our destination and even called my grandma making sure we’ve got the right address. He also gave us the number of the hotel if we get lost and need help! We will definitely return when we are in Seoul next time! Steven you rock!

Stayed: December 2017, travelled as a couple
Thank Lina1208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, 제너럴 매니저 at Courtyard by Marriott Seoul Times Square, responded to this reviewResponded 26 December 2017

Dear Valued Guest, Lina1208


Warmest greetings from Courtyard Seoul Times Square.

Thank you for providing a review following your experience at Courtyard Marriott Seoul Times Square.

I am delighted to know that you had a good memory with us. I also thank you for your warm compliments on our staff service and I will be sure to share your compliments with all of our team, especially Steven at Front Desk who will be happy to know that their services have been so well received.

Thank you for staying with us again and we look forward to welcoming you in the future.

With any future trip plans to visit Seoul or any inquiries, please feel free to contact us at any time.


With warm regards,

Chris Lee
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2017

Stayed here twice this year, both experienced differently.
First stay on April, It was great, room was a bit small, typicall city hotel, but still manage to move around with two large luggage. Amenities in the room was average,had a good sleep, no noise. Internet in the room was fast.
Second stay on October, room a bit dusty, had problem with housekeeping cleaning our room, always found a bit and pieces everyday, reported to front desk during check out, no service recovery. Staff on the front desk speaks a little english, not all of them, but most of the time we found its hard to communicate.

Location-wise, its not necessary in the heart of Seoul,this hotel had its own cluster which is yeoungdoungpo. Shopping mall just located underneath the hotel, many of foods option available, western, korean, chinese. The shopping mall is one of the busiest shopping mall in Seoul, complete with electronic city (one of the coolest store I visit during my time in Seoul). Concierge is a big problem.During checkout, we ordered a taxi. Two staffs were in the ground floor, Lack of initiative and attentiveness, it was 5 of us with 6 large suitcase, they helped, but we can feel its not sincere, and we can feel the stress and the pain in their face. We just did it ourselves.Thats I dont expect in courtyard marriot. I think language barrier also a key issue, as they struggle to communicate, and can not express whether theyre busy or in the middle of something.

Overall it was a descent stay, if I only stayed on April, I would give this hotel 4 star, but second stay was completely different (service) Recommended if you have interest close by to this area, its a good hotel,good price.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Service
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, 제너럴 매니저 at Courtyard by Marriott Seoul Times Square, responded to this reviewResponded 29 December 2017

Dear Valued Guest, David S


Warmest greetings from Courtyard Seoul Times Square.

Thank you very much for taking your time to review our hotel and we appreciate for your kind comment.

I am sorry to hear that you had experienced several unpleasant issues during your stay. Our respective managers will look into this further and how we can serve our guests more comfortably with our team.

Hope we have another opportunity to turn your disappointment into a pleasure next time.

Thank you again for staying with us and we look forward to welcoming you back soon.

With any future trip plans to visit Seoul or any inquiries, please feel free to contact us at any time.


With warm regards,

Chris Lee
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017

When staying at hotels in Seoul (like Tokyo) you need to remember that land comes at a premium. Therefore the rooms tend to be smaller and parking somewhat difficult. The above being said the Courtyard at Times Square is a good value for Seoul especially if you are a Marriott Gold Member and can use the lounge and take advantage of the breakfast.

The check in staff is very attentive, professional, and welcoming. As soon as we arrived for check in the Manager noticed our daughter and, after asking if it was ok, gave her a warm chocolate chip cookie. Our room was small (remember this is Seoul) but very clean and nicely decorated. The lounge does have an outdoor section as well as comfortable indoor seating. Take note that children are not allowed in the lounge as there is a lot of business clientèle and alcohol is served. The MoMo Cafe serves a nice breakfast with western and Korean food on offer. The hotel offers valet parking for a fee or you can park yourself and get your parking pass validated by the check in staff.

There is a mall attached and lots of information in the room about restaurants available along with discounts offered for hotel guests. You can access the mall via the hotel elevator and there is a movie theater in the mall as well as a metro station.

Final verdict is that the Courtyard Times Square offers professional service, good (small) rooms, and access to other food options, shopping, and good connectivity via metro. A good value for travelers to Seoul

  • Stayed: December 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank AllThatAsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, 제너럴 매니저 at Courtyard by Marriott Seoul Times Square, responded to this reviewResponded 26 December 2017

Dear Valued Guest, AllThatAsia


Warmest greetings from Courtyard Seoul Times Square.

Thank you for providing a review following your experience at Courtyard Marriott Seoul Times Square.

I am delighted to know that you had a good memory with us. It is very rewarding for us to know how our guest enjoyed our hotel with staff service, facilities and food that we have prepared and thank you for sharing with us.

Thank you for staying with us and we look forward to welcoming you in the future.

With any future trip plans to visit Seoul or any inquiries, please feel free to contact us at any time.


With warm regards,

Chris Lee
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017 via mobile

Stayed at this hotel for 7 nights on holiday in Seoul. Hotel staffs were very friendly & helpful. Some even remember my name. They response to any of your request within minutes. Will strongly recommend to others and definitely stay there again on my next trip to Seoul. Marriott gold elite member.

Stayed: December 2017, travelled with family
Thank Ed_Teo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, 제너럴 매니저 at Courtyard by Marriott Seoul Times Square, responded to this reviewResponded 26 December 2017

Dear Valued Guest, Ed_Teo


Warmest greetings from Courtyard Seoul Times Square.

I would like to express my sincere appreciation for taking time to share your valuable comments and recommending us TripAdvisor.

We are glad that you had a pleasant time while staying with us. All of us will always put our guest satisfaction first and do the best to keep up with our good standards and heartfelt service. We also thank you for your warm compliments on our staff service and I will be sure to share your compliments with all of our team.

Thank you again for staying with us and we look forward to welcoming you back soon.

With any future trip plans to visit Seoul or any inquiries, please feel free to contact us at any time.


With warm regards,

Chris Lee
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017

I have to say that courtyard marriott by Timesquare is good place to shop!
Nearby giant mall and good location by train and bus to any place in Seoul.
Nice breakfast with continental and tranditional korean food!
Room is classic and nothing especial
地點太完美,可以大大的血拼,飯店就在時代廣場旁
坐巴士與電車都相當方便
早餐相當美味,除了基本款之餘,也有道地的韓國料理
房間中規中舉,沒有什麼特別之處

Room Tip: High Level
  • Stayed: December 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Burkimhuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Seoul, 제너럴 매니저 at Courtyard by Marriott Seoul Times Square, responded to this reviewResponded 26 December 2017

Dear Valued Guest, Burkimhuang


Warmest greetings from Courtyard Seoul Times Square.

I would like to express my sincere appreciation for taking time to share your valuable comments.

We hope that you had a pleasant time while staying with us. All of us will always put our guest satisfaction first and do the best to keep up with our good standards and heartfelt service.

Thank you again for staying with us and we look forward to welcoming you back soon.

With any future trip plans to visit Seoul or any inquiries, please feel free to contact us at any time.


With warm regards,

Chris Lee
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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