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9 - 14 of 158 reviews
Reviewed 23 August 2018 via mobile

The venue is very well located with a good quiet temperature and climate, its windy with freshness coming from the river. with more flexibility in term of transport.The river view is very cool in the night.
I really appreciate foods especially the breakfast, service deskfront is friendly and helpful and the quality of furniture so much better. The Last time Internet connexion was not very useful please attend to that and get it more better.
I would like to thank Mrs Dorcas Sope for assisting and making my last stay very easy smooth. She assisted whenever it was required.

Stayed: July 2018, travelled on business
Thank papysitena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 27 August 2018

Thank you so much, Papysitena. It was very nice welcoming you again to Kinshasa. We are definitely monitoring our internet connection multiple times during the day, and we get in touch immediately with our supplier so that any challenge is resolved in the most timely manner. Thanks for your encouraging words, and we hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2018

I am disappointed ! Price is really high but :

- The air-condition is NOT operating in my room
- Shower water do not disappear but rather accumulate
- You need to wait for over 30 minutes for a glass of wine
- No instructions for safebox

  • Stayed: August 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Elizur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 17 August 2018

Dear Sir,

Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel.
We are though sorry to note that there were some elements that marred your stay with us and we sincerly hope you will give us the chance to opportunity to demnstrate our real high standards we are well known for.

Kind regard,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

I did not expect the beauty surrounding the hotel and services based on the main stream media's negative view about the Congo, I felt safe and reassured by a young smart lady at the reception called Dorcas! A pleasant stay with an African vibe around the swimming pool, local food, the sound of the drum vibrated my being.
it was an excellent 5 stars stay!

will come again to experience this amazing African Vibe, please keep it up!!!

Room Tip: rooms facing the river, beautiful view at night
  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank tsamina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 27 July 2018

Dear Guest,

We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel.

It is always a pleasure to receive positive feedback. I will share your comments with Dorcas and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerly,

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Reviewed 27 May 2018

Well located in Gombe, quiet neighbourhood, all rooms are clean and quite big. Staff and desk manager were very helpful and understanding. Food is good, great breakfast. Shuttle service from the airport very punctual and helpful.

  • Stayed: May 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Justine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2018

I stayed at this hotel for the first time in Oct-Nov 2017. This is my second time here and the staff is always very nice. The breakfast is one the best! It is nice they have a different options to eat, although it is expensive if we compare quality-price

Room Tip: Seven floor was a great, but fourth floor room smell smoke
  • Stayed: March 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank ConstantTrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, Guest Relations Manager at Pullman Kinshasa, responded to this reviewResponded 21 May 2018

Dear Sir,

We thank you for sharing your experience of your stay at Pullman Kinshasa Grand Hotel. We are delighted to read that, in general, our performances met your expectations. We considered your remark about the smoke at the swimming pool. Rest assured that our technical team is already working on a new system to avoid this kind of inconvenience in the future. However, we are counting on your loyalty to welcome back you again in our establishment.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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