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Reviewed 4 March 2018

Rooms are large and well maintained. However service is poor. No staff available and toiletries, towels are not replenished or replaced during room cleaning and you need to ring 3-4 times and wait to get the staff to do the needful. Food is good, lobby is large, restaurant and bar is fine

Stayed: February 2018
Thank rejivar25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, Guest Relations Manager at Pullman Kinshasa, responded to this reviewResponded 14 March 2018

Thank you for taking the time to share your experience after your stay at our hotel. We deeply regret that Housekeeping service did not live up to your expectations. Please accept our apologies. In this regard, our new General Housekeeper is working on new procedures for your best satisfaction. Once again we thank you for your comments and we hope to welcome you again very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 March 2018

Stayed here for business and it was more than I expected. Staff was outstanding! If you want a Gym/Pool (see the picture from night with the lit up area above as that is the gym), this is the place to be. Only negative thing I could say was that my aircon did not work so I needed to change rooms (no issue) and I had a huge wet spot on the 2nd floor outside my room. Could never figure out where it came from but it was there for the full three day stay.

  • Stayed: February 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank XVOLTN1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 5 March 2018

Dear Guest,

I would like to thank you for your recent stay at Pullman Kinshasa and for this comment which you agreed to share via Tripadvisor.
I am sincerly sorry for the air conditionning problem in the room. Be assured that this is an isolated case which will not occur in future.
We impatiently expect your next reservation for another pleasant stay among us.


Marc Frère
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2018 via mobile

Safe,
accommodating, One stop shop with practically all amenities at walking distances. A place where there is pleasure while on a business trip. Access to a very good menu after 24/7 makes it feel at home.
The plan is to make it our second home for every trip to Kinshasa with all our employees.

Arsène K.

Stayed: February 2018, travelled on business
Thank Arsene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 5 March 2018

Dear Sir,

Thank you for sharing your experience at Pullman Kinshasa.
We are delighted to read that your stay was enjoyable. Your satisfaction is our greatest achievement!
we hope to welcome you again very soon.


Marc Frère
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

Very good hotel for both business or leisure travellers, the rooms are clean and spacious enough. The facilities like the gym and swimming pool are well kept, have ample space and are run very well. The staff is extremely attentive whether in reception management or the restaurant and the many bars. The set menu is slightly limited though. We plan to hold a feedback meeting in May/Jun with most of the multinationals operating in the country and we will definitely use the hotel for accommodation and conferences.

Stayed: January 2018, travelled on business
Thank Sérgio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, Guest Relations Manager at Pullman Kinshasa, responded to this reviewResponded 8 February 2018

We thank you for sharing your experience following your stay at Pullman Kinshasa. We are pleased that our hotel has satisfied you from all points of view and we look forward to seeing you again very soon.

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Reviewed 26 January 2018 via mobile

I stayed at this hotel for the first time
Surprised by the hotel
Staff at reception friendly and helpful
Was upgrade to a junior suite
Nice room with good amenities
Air cond working well
Nice restaurant by the pool side
Acceptable choice of dishes
Service could be a little faster at the restaurant
Breakfast choice very nice
WiFi somehow erratic
Overall great experience
Will be back for sure

Stayed: January 2018, travelled on business
Thank Christian d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanKinshasa, General Manager at Pullman Kinshasa, responded to this reviewResponded 31 January 2018

We very much appreciate your comments regarding your stay at the Pullman Kinshasa . It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Marc Frère
General Manager

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