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Savings alert! 17% below average rates

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Reviews (126)
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All reviewszona gfull kitchenbedroom and bathroomrooms are largesmall kitchensitting roomcleaning stafflong stayboutique hotelthe penthouseconference roommade to order eggslots of restaurantslate checkbusiness districthome away from homewould stay here again
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Reviewed 22 February 2017

I recently spent five days in Bogota for a wedding. I had a great stay at this hotel. It is across the street from the Four Seasons but is much cheaper. We had a grande suite which was basically a good sized one bedroom apartment complete with a large outdoor patio and kitchen.

The staff was so sweet and eager to help. Most speak very limited English (I'm not faulting the hotel for this as we encountered very few people anywhere in Bogota that spoke English), but we were always able to get what we needed.

There is a very good breakfast every morning form 6am-10am. We got room service from the restaurant once, and the food was excellent! 20 - 30 USD got us an absolute feast for two delivered to our room!

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauri S, Director of Sales at Lugano Imperial Suites, responded to this reviewResponded 9 June 2017

Dear Leonardo D

Thank you for taking the time to write about your recent experience with us at Suite Lugano Imperial. Your constructive comments are very important to us.

It's truly wonderful to know that our Team and our facilities met your expectations and because of them you continue to return. Your feedback is quite rewarding for us.

We look forward to create more wonderful memories for you the next time you decide to visit.

Best regards,

Suites Lugano Imperial Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2017

This is a great hotel in Bogotá. Very near to a series of good restaurants (down the same road; and also across the "Carrera 7ta" avenue) within walking distance. The staff was extremely friendly at all times and went out of their way to make you feel at home. All of them were able to greet me in the morning by name!
The breakfast is plain but tasty and the coffee is very good. I didn't taste the food in the restaurant below, but the pastries, fruit salads and juices we had during the workshop we had in the conference room were excellent!

Room Tip: Rooms on the west side of the hotel are quieter.
  • Stayed: February 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank DilloValdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauri S, Director of Sales at Lugano Imperial Suites, responded to this reviewResponded 9 June 2017

Dear Dillo Valdes,

Thank you for taking the time to write about your recent experience with us at Suite Lugano Imperial. Your constructive comments are very important to us.

It's truly wonderful to know that our Team and our facilities met your expectations and because of them you continue to return. Your feedback is quite rewarding for us.

We look forward to create more wonderful memories for you the next time you decide to visit.

Best regards,

Suites Lugano Imperial Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016

First time in this hotel in Bogota. It is near a shopping mall, and walking a little bit further you will find many more shops, supermarkets, etc.
Staff is very friendly and helpful, always attentive to your needs. Rooms are big, but lighting is a serious issue, in particular in the bathroom, that is very dark in spite of three led bulbs.
Breakfast is quite good, with different options.
I did my reservation through a website, but when arriving the fare for the room was slightly higher to the price previously informed, because of some local insurance. Be aware of it.

  • Stayed: October 2016, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank RoMiHevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016

I had a great stay using this hotel as a base. The employees are extremly helpful and friendly and the size of the room was also a great surprise.
The room included kitchen facilities, and allthough I didn't use them atall. It was great with the large fridge.

  • Stayed: November 2016, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Ole J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Guest Relations Manager at Lugano Imperial Suites, responded to this reviewResponded 19 November 2016

Mrs. Ole j

Thank you for sharing your experience, we are glad to know that your stay was a pleasure for you.

We hope to have you soon to continue serving you as you deserve.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2016 via mobile

I'm generally a tough critic. This hotel has an amazing staff... Incredibly friendly and helpful. Consistently went out of their way to make sure I had everything I need. Rooms were fantastic. Location was easy, safe, accessible. Price was much better than the larger hotel chains with all the amenities. I want to move in.

Stayed: May 2016, travelled solo
Thank Tara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolina S, Director de Relaciones con Clientes at Lugano Imperial Suites, responded to this reviewResponded 3 July 2016


Dear Tara D.

Thank you for sharing your experience, the which makes us happy because we are managing to satisfy your needs with our location, security, rooms, and most especially the care that we provide each of our services.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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