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1 - 6 of 1,622 reviews
Reviewed 24 February 2022

breakfast and service was really poor. The quality given the fact that is a 5 star hotel is really below average.
There should be complementary water since the water coming out of the faucet is yellow.

Date of stay: February 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank TIMEWISEd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mariam Faciolince Téllez, Atención al huésped/Recepción at Bogota Plaza Hotel, responded to this reviewResponded 24 February 2022

Dear guest,

Thank you very much for the comment. We are sorry to hear that your stay was not what you expected.
Your comment will be shared with the areas in charge in order to take your word and improve these processes.

Thank you for your valuable comment, I appreciate and hope that you will give us another opportunity to offer you a better service on your next visit to Bogotá.

Cordially,

Mariam Faciolince Tellez
Director of Experience and Customer Service
Bogota Plaza Hotel 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2020

This hotel is located in a nice area in Bogota. The hotel was clean and comfortable and the staff were amazing and helpful. We had a nice view of the city and the mountains, which we enjoyed. The breakfast buffet was delicious and offered a lot of variety; everything we ate from the restaurant was really good. There is a nice pharmacy nearby and a supermarket just around the block on the back side of the hotel, all within walking distance. We will definitely stay here again!

Date of stay: March 2020
    • Value
    • Location
    • Service
Thank HoneyBee1012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mariamfaciolincet, Directora de Experiencia y Servicio al Cliente. at Bogota Plaza Hotel, responded to this reviewResponded 2 April 2020

Dear Guest,

Thank you for taking the time to to make this comment regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Best Regards,


Mariam Faciolince Téllez
Experience and Customer Service Director
Clarion Hotel Bogotá Plaza

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2020

We held an event here.Everything was organized perfectly.Had great views of the city while enjoying our training. The hotels rooms are comfortable spacious and super clean. We will definitely be back for another event.

Date of stay: March 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank paulsimpson2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mariamfaciolincet, Directora de Experiencia y Servicio al Cliente. at Bogota Plaza Hotel, responded to this reviewResponded 9 March 2020

Dear Guest,

Thank you very much for taking the time to evaluate us, we are waiting for you in your next visit to Bogotá in this your home.

Best regards,

Mariam Faciolince Téllez
Experience and Customer Service Director
Clarion Hotel Bogotá Plaza

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Reviewed 28 February 2020

The staff at the Clarion Bogota Plaza is very friendly and welcoming. They do all they can to help make your stay a positive experience. Location is great and room was very clean. The breakfast buffet is excellent.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank pferreira2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mariamfaciolincet, Directora de Experiencia y Servicio al Cliente. at Bogota Plaza Hotel, responded to this reviewResponded 9 March 2020

Dear Guest,

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Mariam Faciolince Téllez
Experience and Customer Service Director
Clarion Hotel Bogotá Plaza

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Reviewed 26 February 2020

If you have to choose an hotel, give this one a try. I have to say that rooms are good, not fancy but they get the job done. Spacious, clean and neatly arranged. But the breakfast, WOW, superior to other hotels I’ve stayed.

If you like fruits, they got them all, friendly and bilingual staff. Although juice selection is a bit limited.

Date of stay: February 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank aepas2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
mariamfaciolincet, Directora de Experiencia y Servicio al Cliente. at Bogota Plaza Hotel, responded to this reviewResponded 9 March 2020

Dear Guest,

We appreciate your time evaluating us and letting us know that we went be the right place for your trip. We wait for you in a next visit to Bogotá and you can continue enjoying the delicious fruits we have for breakfast.

Best Regards,

Mariam Faciolince Téllez
Experience and Customer Service Director
Clarion Hotel Bogotá Plaza

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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