I travel a lot, more than 100 K miles per year, use a lot of hotels but NH Hacienda Royal is the best one. Why? Their staff! Good energy, helps you with everything you need. Also, best location, all you need around the hotel.More
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All services, including breakfast, room cleaning and laundry are at the highest level. Personnel at the desk is very professional and friendly, helping at any time of the day.
Business room are also good.
One of the best locations in the Bogota.
Dear Mr. Anton,
Thank you for taking the time to rate us, your comment is very valuable to us. We are pleased to hear that you enjoyed your stay. Our entire team is committed to making your experience memorable, and it is good to know that it was.
You are always welcome, we hope to see you soon.
Cordially,
Gina Pasqualini - Front Desk.
As a former General Manager with Marriott and Renaissance Hotels, I can attest the Staff here consistently strive to deliver an exceptional Hospitality experience.
Food & Beverage, Room Cleanliness, Guest Service...ALL TOP NOTCH!
In fact, we will be travelling to Bogota again this year, for 15 days, and have already reserved our room at this hotel.
Dear JiMatte86,
Thank you for your comment, we really appreciate it. It is always a pleasure for us to have you here with us, you are part of the family now. We will be waiting for your visit again to give you another memorable experiencie.
Best regards,
Fantastic room, shower and location! Lots of wonderful restaurants, shopping, yet located in a quit place, within a safe neighborhood. Great hiking within walking distance (La Aguadora), and beautiful surrounding streets for a morning or afternoon stroll.
Friendly personnel always willing to help any way they can.
Dear 686carlosj
Thank you so much for your review. It is very important for us because we can identify every improvement in order to always offer the best experience we can. We are very glad to see that you had a memorable experience and we hope you can repeat it very soon!
Best regards,
Carolina Molina
From the moment we arrived we were welcomed by the friendly staff on the door and when checking in. They made us feel very welcome. This was our first visit to Bogota and couldn’t have picked a better hotel. Our room was very comfortable with lovely views of the mountains. For the first time on our 3 week stay in Colombia there were tea and coffee making facilities in the room - being from the UK we were missing our tea! Anything else you needed housekeeping would provide straight away. There was plenty of choice at breakfast - lots of lovely breads/cakes, a wide selection of fresh fruit, meats, cheeses and even chocolate milk! Cooked food if you wanted it. The hotel backed onto a shopping mall which was huge with places to exchange currency. The surrounding area was very safe and quiet with a nice park opposite - I went walking every day on my own. There is a flea market nearby and lots of nice restaurants within walking distance. Only a 30 min drive from the airport too - we used the hotels airport shuttle. I would not hesitate to stay here again and fully recommend it.
Dear MichaelsCP150
It is very grateful to see this awesome review you have left us. Thank you so much. Our main goal is to make all of our guests to feel like home from the beginning until the end of the stay. You are more than welcome to visit us again and it would be our pleasure to be your hosts.
Best regards,
Carolina Molina
As soon as our arrival, staff were very attentive and ready to give us a good service
The room was confortable, had a nice view to the mountains of Bogota, the amenities were beyond expectations, everything you need to feel at home.
Location perfect, next to a shopping mall, as well as to a market.
The maid services were excellent, they went out of their way to put roses in a vase for us. The porter was also very attentive and Sebastian at the desk was courteous and very helpful.
Dear projasmoncriff
On behalf ouf our entire team, thank you for your review. We are always ready to offer our guests memorable experiences from the begging to the end so we are very happy to see that you had one. Welcome anytime!
Best regards,
Carolina Molina
