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All reviews shopping mall front desk flea market safe area nice hotel checking in lots of restaurants restaurant staff easy access excellent stay the entire staff location is great usaquen davidson edwin business neighborhood
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Reviewed 14 May 2022 via mobile

All services, including breakfast, room cleaning and laundry are at the highest level. Personnel at the desk is very professional and friendly, helping at any time of the day.
Business room are also good.
One of the best locations in the Bogota.

Room tip: Consider that there are no 24/7 room service to order food
Date of stay: May 2022
Trip type: Travelled on business
Thank Anton S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 14 May 2022

Dear Mr. Anton,

Thank you for taking the time to rate us, your comment is very valuable to us. We are pleased to hear that you enjoyed your stay. Our entire team is committed to making your experience memorable, and it is good to know that it was.

You are always welcome, we hope to see you soon.

Cordially,
Gina Pasqualini - Front Desk.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2022

As a former General Manager with Marriott and Renaissance Hotels, I can attest the Staff here consistently strive to deliver an exceptional Hospitality experience.
Food & Beverage, Room Cleanliness, Guest Service...ALL TOP NOTCH!
In fact, we will be travelling to Bogota again this year, for 15 days, and have already reserved our room at this hotel.

Room tip: Request either Floors 3, 4, or 5, and on the back of the hotel (which faces a quite residential neighborhood) for maximum quiet.
Date of stay: March 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank JiMatte86
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 26 April 2022

Dear JiMatte86,

Thank you for your comment, we really appreciate it. It is always a pleasure for us to have you here with us, you are part of the family now. We will be waiting for your visit again to give you another memorable experiencie.

Best regards,

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Reviewed 15 March 2022

Fantastic room, shower and location! Lots of wonderful restaurants, shopping, yet located in a quit place, within a safe neighborhood. Great hiking within walking distance (La Aguadora), and beautiful surrounding streets for a morning or afternoon stroll.
Friendly personnel always willing to help any way they can.

Date of stay: March 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank 686carlosj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 26 March 2022

Dear 686carlosj
Thank you so much for your review. It is very important for us because we can identify every improvement in order to always offer the best experience we can. We are very glad to see that you had a memorable experience and we hope you can repeat it very soon!
Best regards,
Carolina Molina

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Reviewed 13 March 2022

From the moment we arrived we were welcomed by the friendly staff on the door and when checking in. They made us feel very welcome. This was our first visit to Bogota and couldn’t have picked a better hotel. Our room was very comfortable with lovely views of the mountains. For the first time on our 3 week stay in Colombia there were tea and coffee making facilities in the room - being from the UK we were missing our tea! Anything else you needed housekeeping would provide straight away. There was plenty of choice at breakfast - lots of lovely breads/cakes, a wide selection of fresh fruit, meats, cheeses and even chocolate milk! Cooked food if you wanted it. The hotel backed onto a shopping mall which was huge with places to exchange currency. The surrounding area was very safe and quiet with a nice park opposite - I went walking every day on my own. There is a flea market nearby and lots of nice restaurants within walking distance. Only a 30 min drive from the airport too - we used the hotels airport shuttle. I would not hesitate to stay here again and fully recommend it.

Room tip: Rooms on the higher floors have the best views
Date of stay: February 2022
    • Value
    • Location
    • Service
Thank MichaelsCP150
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 26 March 2022

Dear MichaelsCP150
It is very grateful to see this awesome review you have left us. Thank you so much. Our main goal is to make all of our guests to feel like home from the beginning until the end of the stay. You are more than welcome to visit us again and it would be our pleasure to be your hosts.
Best regards,
Carolina Molina

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Reviewed 13 March 2022

As soon as our arrival, staff were very attentive and ready to give us a good service
The room was confortable, had a nice view to the mountains of Bogota, the amenities were beyond expectations, everything you need to feel at home.
Location perfect, next to a shopping mall, as well as to a market.
The maid services were excellent, they went out of their way to put roses in a vase for us. The porter was also very attentive and Sebastian at the desk was courteous and very helpful.

Room tip: We were on the 3rd floor towards the corner, was quite.
Date of stay: March 2022
    • Value
    • Sleep Quality
Thank projasmoncriff
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Carolina Molina Gómez, Atención al huésped/Recepción at NH Collection Bogota Hacienda Royal, responded to this reviewResponded 26 March 2022

Dear projasmoncriff
On behalf ouf our entire team, thank you for your review. We are always ready to offer our guests memorable experiences from the begging to the end so we are very happy to see that you had one. Welcome anytime!
Best regards,
Carolina Molina

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