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Reviews (1,363)
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Traveller rating
1,192
86
37
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19
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All reviews hydrotherapy circuit corner suite great hotel excellent spa luxurious hotel beautiful property sushi restaurant floor to ceiling windows the club lounge spa area close to the airport fantastic stay top floor great amenities great room safe neighborhood living room
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Reviewed 4 July 2019 via mobile

I have become a Hyatt loyalist over the past couple of years, and the Grand Hyatt Bogotà reaffirmed that commitment. Everything: the silky smooth check-in process, the room with a stunning view of the city, the hydrotherapy circuit and pristine sauna/steam room. Everything. Everything was top notch. Of course, such an experience is always enhanced by superior service. This is where this property managed to most exceed our expectations. Juan David Vargas and his team in the Grand Club helped us book reservations at incredible restaurants and ensured our stay was full of fond memories. The fact that this is a newer property shows in the quality of the amenities, but the service level is well beyond that of many more established hotels.

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Zachary M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour811923, Gerente at Grand Hyatt Bogota, responded to this reviewResponded 18 August 2019

Dear Guest,

Thank you for you loyalty , we appreciated your comments.

We are happy to know that your stay was Fantastic, the team of the Grand club thanks your comments and we will be waiting for you in a next opportunities.

We would like that you continue enjoying of our facilities in the future as your last time.


Sincerely,

Philippe Frey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019 via mobile

I spent one night at the hotel. As a Globalist loyalty member, I was immediately upgraded to their largest suite. Ordered room service and it was the quality of a good restaurant. Next morning, used the gym and spa facilities. First class with everything you could want. Great service throughout the hotel. Highly recommend.

Date of stay: July 2019
Trip type: Travelled on business
1  Thank bhavenfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour811923, Gerente at Grand Hyatt Bogota, responded to this reviewResponded 18 August 2019

Dear Guest,

We are pleased to know that your experience with us was great.

We appreciate your loyalty with the hyatt loyalty program, we hope you have enjoyed your stay with us to the fullest so we will be waiting for you on the next occasion.


Sincerely,

Philippe Frey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2019 via mobile

Stayed here for three nights. The staff were friendly and helpful, though suggestions often were more geared to the business traveler than a family.

Restaurant served a great breakfast and brunch. The cost was surprisingly low (3 meals for 2 was only $37).

Rooms were well maintained and had nice views and great bathrooms. The beds were on the firm side.

The location is good for the airport and the US embassy. However, the better restaurants and shops are in Zona T.

Date of stay: July 2019
Trip type: Travelled with family
Thank KidDocDMC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour811923, Gerente at Grand Hyatt Bogota, responded to this reviewResponded 18 August 2019

Dear guest,

We are very happy to hear that you enjoyed your stay and had the chance to have a meal in Capitalino restaurant. It is a pleasure for us to make our guest feel comfortable during their stay.

We hope to have you again as our guest.

Sincerely,

Philippe Frey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2019

Great customer service and excellent hotel! Loved the pool area and the spa! Recommend for a nice getaway with your love one. The sushi restaurant is very nice and the food is good. The bar bartender is really nice.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank adrinana77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour811923, Gerente at Grand Hyatt Bogota, responded to this reviewResponded 14 August 2019

Dear guest,

Thank you for sharing your experience with us.

We are very happy to hear that you enjoyed your stay with us and that you had the time to visit the restaurant Ushin and spa Zaitania.

We hope to see you soon again.

Sincerely,

Philippe Frey
General Manager

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Reviewed 24 June 2019

The Grand Hyatt of Bogotá is a very luxurious hotel, ideally located in the central hub of the city, with a lot of shopping malls and shops nearby. The room was clean and the staff was friendly and very helpful. The fitness center is one of the best.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Q147IEbrianb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour811923, Gerente at Grand Hyatt Bogota, responded to this reviewResponded 9 August 2019

Dear guest,

We are very happy to hear that you enjoyed your stay and the services that we have for you.

We hope to see you again as our guest.

Sincerely,

Philippe Frey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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