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All reviews zona t great location hotel is situated two blocks recommend this hotel lots of restaurants breakfast room safe place comfortable bed mini bar minute walk within walking distance buenos english cnn blinds neighborhood
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Reviewed 16 August 2018

Had a very nice four day stay while doing work with EAN University. It was only two blocks to the university but more importantly, so close to all the restaurants and malls. Hotel was just as others have posted: very clean, modern, functional, friendly, and in a safe area. Staff were very helpful. Breakfast was a highlight was more options than I expected based on reviews. Room worked great. I was lucky to have an end room with view of the park. Was at first surprised at no heat or A/C but now realize climate is so temperate, not really needed. Bed is hard but not an issue. Great TV options including CNN; mini bar; safe; and bathroom was very clean. Only had bath gel for shower soap and no conditioner ... I only mention for those that prefer bar soap and hair conditioner. And as is common, no iron. I would return for sure especially for business and oh, for about half the price of better known business hotels. Also appreciated I felt safe walking around at night.

  • Stayed: July 2018, travelled on business
    • Value
    • Location
    • Service
Thank ordglobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Manager at Mercure Bogota BH Retiro, responded to this reviewResponded 21 August 2018

Dear Guest

Thanks so much for your feeback regarding your stay at Mercure Bogotá bh Retiro, We are so glad to know hotel filled up your expectations,

We check your comments and we would like to inform you our Shampoo is 2 in 1 (shampoo and conditioner), also Iron and table are availables anytime calling reception.

once again thanks for your comments, We hope to see you very soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2018

During this visit to Bogotá, I was booked in this small but quite new hotel located close to the city center. It is in a safe place where you can find lots of restaurants, shops and malls.
The hotel was nice, with a kind reception staff ready to help and assist. My room was small, it had no independent air conditioning/heating system so I was cold during part of the day. But it was nice, with a comfortable bed and a coffee machine. The bathroom was small and during the night the water stopped running at the WC which was a little bit inconvenient.
Breakfast was nice and good.

  • Stayed: July 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Charo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Manager at Mercure Bogota BH Retiro, responded to this reviewResponded 21 August 2018

Dear Ms Charo,

Thank you for taking the time to tell us about your experience at the Mercure Bogota Bh Retiro.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 26 July 2018

Hotel is located verdient close to restaurants, pubs, and nightlife places in modern Northern Bogotá. Breakfast is included with good choice. Staff is Helpful, eventuell though technical problems I had with voltage was not their fault.

  • Stayed: July 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 500detlef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Manager at Mercure Bogota BH Retiro, responded to this reviewResponded 28 July 2018

Dear Guest
Thanks for your comments, We are so glad that you choose Hotel Mercure Bogotá bh Retiro and know the hotel fill up your expectations, We hope to see you very soon, best regards
r

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Reviewed 31 May 2018 via mobile

The hotel is clean, and located in a very good area. It is easy to find banks, restaurants, bars, stores and everything you need.

Besides that, it has a nice decoration and the breakfast it’s good, even without much variety.

Stayed: June 2018, travelled as a couple
Thank Tdandrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fernando A, Manager at Mercure Bogota BH Retiro, responded to this reviewResponded 20 June 2018

Dear Mr. Andrade,

We very much appreciate your comments regarding your stay at the Mercure Bogota Bh Retiro.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards

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Reviewed 18 January 2018

  • Stayed: January 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Fernando A, Manager at Mercure Bogota BH Retiro, responded to this reviewResponded 19 January 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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