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Reviewed 23 October 2017 via mobile

This hotel was terrible. Upon arrival, we noticed the entry area smelled like gas. I attributed this to maybe it was coming from the street. When we got to our room, the room smelled 10x more heavier of gas/butane. Called the front desk to ask if we could moved rooms and they said the hotel was full (which I do not believe). The smell was so strong that we had to open the windows the entire night and even then still woke up with a headache. This made for a loud night because we heard traffic all night. The hotel was dark and dingy. When we got to our floor, the hall lights were turned off. The room was decently clean I suppose. The location of the hotel is not very convenient to the main attractions of La Paz. I would definitely not recommend -- for the same price or cheaper, there are much better options.

Stayed: October 2017, travelled as a couple
2  Thank _steph91986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente de Operaciones at Hotel LP Columbus, responded to this reviewResponded 27 November 2017

Dear Guest:

- We are very sorry to hear that your experience was not what you expect.
- Our housekeeping staff has changed the cleaning product that was giving that smell you refer to, thank you so much for the observation.
- We have rise all the observations to the General Manager of LP Columbus Hotel, so we can make the improvements required.
- Thank you so much for the feedback and we hope you can give us a second chance to show you the quality of LP Hoteles.

Kind Regards,

Claudia Terrazas
Operations Manager
LP Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Location was very convinient. We were able to navigate La Paz from the hotel location.

The low review is due to the uncorftomness of the room. The bed had no bed frame and it
would roll all over the room due the missing lock on the wheels. I asked a room attendant if something could be done and shamefully she just stucked the wheels with small cardboard pieces. The actual design lacks on common sense. The big roll shade on the window makes your already limited panorama more limited, you have to roll up the whole thing if you want to look outside during the night. A mini bar that uses the space of a more comfortable chair (who's buying an expensive bottle of water when you have the minimarket near the hotel selling it for less than the half). The lay out of the bathroom is also ridiculous. A glass sliding door that half of it is frozen glass and the other half is see through, come on! Where's the privacy? Regardless if you are with your couple you need privacy for number 1 or 2!

Seriously, the hotel looks nice and neat on the putside but once you get to the dark hallways it makes you think if you are in a hotel or a cheap motel with white cheap hollow doors and a perturbing smell of oil or cleaning chemical even inside the room.

Something that finally broke my patience was that on the last night around 10:30 pm the person at rhe front desk called our room telling me that my checkout was the next day and that they only wnated to know if we needed a taxi to take us to the airport. I was so irritated first, we went to bed early because we had to catch a flight early next day. Second, the guy immediatily said, "Oh, if you don't want me to program a taxi right now you can ways program it tomorrow early, they're always arpind the hotel anyways" I literally wanted to go off on him! Why did he call the room and wake us if the taxi could be called early in the morning?

I hate to throw people under the bus, but the service of the staff is not as friendly and genuine as in Peru or Mexico. Main front desk guy was very condescending and robotic. It seems to be a patron for whoever holds a supervisor position in Bolivia. We notice the same with a server in Uyuni.

I'm not sure if there's a better or worse place to stay in La Paz. I checked reviews before booking and normally my expectations are reached. This time didn't happened!

Stayed: August 2017, travelled as a couple
Thank Alejandro A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Columbus, responded to this reviewResponded 24 August 2017

Dear Alejandro:

- We are very sorry to hear all of the mentioned inconveniences
- Thank you so much for the feedback! According to it, we will make the follow ups needed, so it won´t happen again
- We will also coordinate a training for all of our staff in base of your observations
- Again, thank you so much for the feedback!

Kind Regards,

Claudia Terrazas
Operations Manager
LP Hoteles

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Reviewed 14 August 2017

This is a modern, comfortable property in a good location, being just in between the Sopocachi and downtown areas of La Paz. Although it's not an easy city to walk around, everything you'd want to see is within reasonable walking distance of the hotel.

The staff are friendly enough and the property seems clean and well maintained, but there are annoyances that rather mar the experience. However, since it is a 3* property and is offering 3* rates, the experience is pretty much 3*.

The rooms are modern and bright, with the walls, linens, towels and bathroom all a bright white. The bedding is clean and fresh, although the towels are suspiciously stained. The bed is comfortable, but the lighting is a bit harsh and some of the lights in the room - notably the reading lights over the desk - didn't work. There are blinds on the window that do little to blot out light. The bathroom is modern with a wide, walk in shower, with very good hot water pressure. The basin is in between the room and the bathroom, but has been installed at a weird angle. Soap, shampoo & conditioner are all supplied in dispensers screwed to the walls and there's no other amenity such as a hairdryer. There is a fridge with very expensive mini bar, but nothing much else in the room other than a flat screen TV which I never used.

Noise is the primary issue for this property. The windows are double glazed, but they may as well not be. In fact, they may as well be wide open for all the sound proofing from the street. Even conversations from locals on foot are clearly heard in the rooms. Internally, the walls are super thin and you will hear every single word spoken by your neighbours - as well as all their movements - and the bathrooms are so badly insulated that you'll also know every single function they're performing.

Breakfast is provided in a clean, modern cafeteria, but despite having four or five staff on hand, they don't seem very up to speed. Coffee ran out, the hot items all ran out, water was always running out, yet the staff did little to replenish. Boiled eggs were served, but despite being hot to touch, they were actually raw when cracked. However, there is a wide selection of fresh fruits and cereals, as well as some rather unappetizing cheese and spam.

WIFI is available throughout the property and the front desk will also print things if you need them, by emailing them your document. They'll also call taxis for you and they do provide a map of La Paz, with all the tourist spots highlighted.

It's a perfectly OK 3* experience, but the noise is something that really lets the property down.

Room Tip: Rooms facing the street have additional noise issues to the room-room noise internally
  • Stayed: August 2017, travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank Jarko2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Columbus, responded to this reviewResponded 24 August 2017

Dear Jarko:

- Thank you so much for the feedback!
- Along side with the Manager, we will verify all the observations mentioned, so we can work on improvements
- Thank you for the opportunity to constantly improve, we really appreciate it

Kind Regrads,

Claudia Terrazas
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile

Very clean room with lots of blankets even though our room was warm enough. Big soft towels. Shampoo, conditioner, and body soap provided. Lots of TP. Very professional, nice staff. Felt very safe here too. Water in shower took a while to heat up but got plenty hot.

Stayed: August 2017
Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Columbus, responded to this reviewResponded 24 August 2017

Dear Suzanne:

- We are glad to hear that your experience in LP Hoteles was of your liking!
- Thank you for the observation of the water in the shower, we will verify that with our staff.

Kind Regards,

Claudia Terrazas
Operations Manager
LP Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2017 via mobile

Great location if you are in town to attend a football game at the stadium across the plaza, but otherwise I'd give it a miss. It was a standard corporate-style hotel. The staff were all very friendly and helpful and the facilities all clean and adequate, but the building and rooms lacked charm. The addition of two taxes increased the actual rate quoted online by a fair whack. An experience with a terrible mattress and a room service charge for someone else being attributed to us by mistake soured an otherwise neutral experience.

Stayed: August 2017, travelled as a couple
Thank adnilelag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LP H, Gerente at Hotel LP Columbus, responded to this reviewResponded 24 August 2017

Dear Guest:

- Thank you so much for the feedback!
- We are sorry for the inconvenience mentioned, we will verify and correct similar situations with our staff.

Kind Regards,

Claudia Terrazas
Operations Manager
LP Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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