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All reviews gold floor grand mosque cedar lounge mosque view marco pierre cuiscene restaurant creek view gold club view room wet room sheikh zayed mosque floor to ceiling windows lebanese restaurant pool bar pool staff sun loungers fabulous hotel
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Reviewed 10 November 2011

We stayed here for 5 days in July 2011.

The hotel is visually stunning- a great modern glass building with a vast lobby decorated vibrantly with blooms of huge flowers, lots of glass and mirrors and definately makes a great visual impression.
Unfortunately, overall the hotel is not much more.

We had trouble checking in- our room was not ready (at approx 1pm) we were put in another room, and waited over an hour for our room.
The rooms are massive, but quite sparse- lots of space with nothing really in them. The rooms are also freezing, no matter how many times we turned the air con off, the maids, or turn down service would crank it back up again.
Simple snacks and drinks are vastly overpriced- I paid £10 for a large black coffee! (only once though)
Locals seemed to flock by the pool on Thursday and Fridays, definately more not staying in the hotel than were, and no priority was given to hotel guests over them.
We also couldn't get a table in the Marco Pierre White restaurant, with them only able to offer a table for very late sittings... Maybe they were giving priority to non-hotel guests, which seems a bit wrong.

On the plus side- the pool is very large and again very visually pleasing. The views across the sea/river towards the grand mosque are great too.
They delivered a birthday cake to my room without any promoting. The room service menu is also vast and features most of the food from the various hotel restaurants served direct to your room.
The staff were also friendly and helpful. Upon arrival we had an empty tank in our car and they went straight out and filled it up for us.

Overall- probably better suited as a Buisness hotel than a vacation hotel and they must try to match the style with substance.

Room Tip: Make sure to get a Creek view, the alternate view is of the car park.
  • Stayed: July 2011, travelled as a couple
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Thank CharlesForde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Babalbahr, General Manager at Fairmont Bab Al Bahr, responded to this reviewResponded 22 November 2011

Dear guest,

Thank you for your review on our hotel. We appreciate all your feedback. I will pass along your great comments to our staff. In regards to your check in experience we do strive to have rooms ready early in the day however our standard check in time is 3:00pm. All of the other concerns you had we are currently looking into them.

Thank you,
Henning Fries

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2011

I stayed at the Fairmount for three nights in October. It was an enjoyable and comfortable stay with a good variety of places to eat dinner. The staff were all helpful and friendly. We had dinner in the Marco Pierre White steak restaurant (yummy) and the Lebanese restaurant with one night out in the centre. The hotel isn't in central Abu Dhabi but it is easy and cheap to get cabs and they are always outside the hotel. There isn't a spa but the one next door at Shangri-la Hotel is absolutely fantastic. There is a beach (it looks man made) but most people seem to sunbathe by the pool. The water isn't very appealing - it is salt water but isn't the traditional tropical sea that one might like to swim in. However, the pool is lovely and very refreshing but not too cold. There were people in the hotel who were on holiday. If you are the type of person to just hang out at your hotel on holiday then I suppose it might be a good place to come but it struck me as more of a business hotel than anything else. Abu Dhabi isn't much of a destination unless you are there to work or sunbathe - there isn't much to do!!! The breakfasts were nice (buffet) but very standard in terms of large hotels.

Room Tip: The view rooms look over the gorgeous white mosque.
  • Stayed: October 2011, travelled on business
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Thank CJP350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

I tried this hotel on the basis of it being at the top of the Tripadvisor rating and now I know how overrated this place was. Located on a creek between two of AD's main bridges, alongside Shangri La & Traders hotels and flanked by two buildings under construction, the beach was small with stagnant murky water (waves only generated by passing boats/jetski). Having stayed during the busy public holidays, it's impossible to get at deckchair by late morning as the pool and health club facilities are also open for day trippers and club members. Screaming kids are also aplenty and can be heard even from my 3rd floor creek facing room which was glass fronted with no window openings.

The service was super attentive...without the "Do Not Disturb" sign at the door, the door bell would ring quite often with offerings of fruits, water, sweets, restocking the minibar etc. And as if I would want to stay beyond the standard 12pm checkout, the front desk also called my room at 11am to confirm my checkout time. As for the valet service, although efficient, the cars are parked outdoors under the melting hot sun / morning drizzle.

The only plus points were the sizeable 45sqm room with picturesque view of the Abu Dhabi sunset and the restaurants in the hotels, especially Frankie's. So, at AED1.3k a night, I would get better value at hotels near the Corniche.

  • Stayed: November 2011, travelled as a couple
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4  Thank BeachLovingBanker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

The hotel is located in an outsite area of Abu Dhabi on the opposite side of the grand mosque.
To go to the city of Abu Dhabi takes you a 20min ride with a taxi but therefore it offers you tranquility and the opportunity to enjoy a beach. We all know about the discrepancy between pretending to be a five star hotel and to really be one.
What you expect is pure service: The Fairmont is trying to read your lips. Everybody in this hotel is friendly and helpfull, especially the staff at the concierge desk is performing on a very high level (thanks Shaymar!). Whatever we asked them to do was done with a smile, nothing was too much. What you expect is a nice room: We had a spacious room (653) facing the creek and the grand mosque. Its huge and the front window is some 5m wide and as high as the seeling. The room provides all you want to have including an enormous entertainment programm at your tv-set. (including web-radio) The bathroom is well equipted and offering 2 sinks, a separate rainfall-shower and a bathtube. What you expect is a nice pool: Got it. What you then have to expect as well is a quite high price level in general which than seems to be normal for such a facility. You must try the friday brunch which is told to be the best in Abu Dhabi (apprx. €60.-) - it's just spectacular! There is only one thi.ng which I cannot understand and which is not adequate at all: This wonderfull hotel is not providing enough sunbeds with sunshades even they have got the space to do so. Why not??? So people start the well known game of reserving their sunbeds very early... In any other aspect we loved this hotel and would always come back. Tip: Subscribe -for free- immediatly for the so called president club (the Fairmont loyality programm) to enjoy free wifi and local calls. If you do not want to dine at the hotel enjoy a 5 minutes walk down the road to the Traders hotel or the embedded Souk. You find some nice outside restaurants there (not as pricy)

Room Tip: Take a creek-view room - you wil love it
  • Stayed: November 2011, travelled as a couple
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Thank Halimbalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

We had a huge creek view room which was extremely well appointed. In some ways things in this hotel are just too big and spacious!! Service was very good, food likewise and we had a thoroughly pleasant stay. Unfortunately the experience was spoilt somewhat when we got home and got an email about our late charges, someone else's huge drinks bill that had been charged to my credit card. As a non-drinker I was particularly put out by this. It took three emails and two full days to get any acknowledgment from the hotel that I had even protested that this was not my bill let alone get a refund. This was certainly not the level of service I expected from a serious five star hotel. I eventually did get a refund, but incurred currency conversion charges from the credit card company both ways.

Room Tip: Make sure you get a creek view.
  • Stayed: April 2011, travelled as a couple
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Thank BeachSwaggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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