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“Very nice, good location”

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Cristal Hotel Abu Dhabi
Ranked #10 of 128 Hotels in Abu Dhabi
Certificate of Excellence
San Jose, California
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Very nice, good location”
Reviewed 25 March 2012

I only stayed one night, but wish it could have been longer. This hotel is a gem in the heart of the city. Room (a suite) was very good -- spacious and well-appointed. The layout was a bit odd with closets away from mirrors, etc. Staff was very nice and helpful. The breakfast room is great, but the food was average for hotels of this quality in the region. The location is very nice, with many restaurants, malls, shops all around. The lobby area looks pretty limited and tight, but I did not get to see the whole hotel -- most of the facilities seem to be on topmost floors. Internet (wired) included in rooms and wireless available in the lobby.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 21 April 2012
Thank you very much for your comments. I was pleased to know that you have enjoyed your stay with us. It is always very rewarding for my team and I to know that Cristal Hotel Abu Dhabi have met your expectations.

Thank you once again for taking the time to write the review, I do hope to have the pleasure of welcoming you back to Cristal Hotel sometime in the near future.

Yours Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (264)
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English first
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2012

I find the hotel nice and with excellent service. The crews are very attentive and very accommodating.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rowena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 26 March 2012
Thank you for your kind review. We are glad to know you enjoyed your stay with us.

Looking forward to welcoming you back at Cristal Hotel Abu Dhabi.

Best regards,

Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
33 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 March 2012

This was my second time staying in Abu Dhabi, but my first time in Cristal Hotel. I am scheduled to stay for two months in the suite. At first I was a bit hesitant because I thought "how can I live in a hotel for two months"?...you actually can. Although it's only been three weeks since I've stayed at Cristal, I have to say the staff is at the top of their game. They are very friendly, accommodating, and seem sincere.

Big Pointers:
1. Housekeeping, front desk, and room service respond to you within minutes.
2. Staff is always smiling, ready to greet you, and very accommodating.
3. Housekeeping knocks your door in the early afternoon asking if you need anything else.
4. Buffet-style restaurant upstairs has an endless supply of delicious food for all hours of the day and night.
5. Restaurant staff is very friendly and attentive.
6. Upstairs gym is good, but you must try out the sauna/steam room. Top notch spa facility.
7. The bed is extremely firm with plush pillows and a thick comforter.
8. Modern amenities, furniture, and sleek design throughout the hotel.

Low Points:
1. Almost next to nothing choices when attempting to eat outside of the hotel. Hotel is surrounded by fast food (local and national chains)
2. Prayer call in the morning at 5AM is on full blast. A mosque sits right next to the hotel. For a light sleeper like me, it's my morning alarm clock.
3. Some rooms may smell like smoke so be sure to check out your room before your unpack.

Excellent hotel for business travelers since you are smack in the middle of downtown Abu Dhabi.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Toan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 26 March 2012
Thank you very much for your review. We are glad to know that you had a satisfying stay at Cristal Hotel Abu Dhabi.

It is most appreciated you shared with us the good points and bad points of your stay. For the bad points, this will help us to improve our services and facilities to ensure we provide excellent experience to all our guest now and in the future.

As for the good points, a commendation to all our team. This feedback serves as inspiration and we promised to maintain it.

Again, thank you very much. If you may require further assistance during the rest of your stay, please let us know.

Sincerely,

Kamal Fakhoury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo, Finland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 March 2012

The hotel is quite new, clean and obviously well maintained. Staff is very helpful and polite. Breakfast buffet is very good value for money. This was our first, but not the last visit to this place.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Antero A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 19 March 2012
Thank you very much for your good comments which I was delighted to receive. I was pleased to know that you have enjoyed your stay with us.

It is always very rewarding for my team and I to know that Cristal Hotel Abu Dhabi have met your expectations.

Thank you once again for taking the time to write the review, I do hope to have the pleasure of welcoming you back to Cristal Hotel sometime in the near future.

Yours Sincerely,

Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tewksbury, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2012

This hotel looks new and is very clean. It is in a great location with several local shops within walking distance (restaurants, bakery, retail, pharmacy, grocery). There is a small shopping center located just a block a way which has a grocery store, pharmacy, and food court. I would recommend trying the schawarmas from one of the corner shops. The hotel also has a convenient free parking garage if you rent a car. We were woken up regularly every day shortly after 5am for prayer call (which is pleasant sounding), there is a mosque located a block behind the hotel.

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Joshua N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CristalHotelsResorts, General Manager at Cristal Hotel Abu Dhabi, responded to this review, 19 March 2012
Thank you for your good comments and your kind review. We are happy to know that we were able to meet your expectations and it feels great to read you had a wonderful stay with us.

Once again thank you and we look forward to welcome you back.

Yours Sincerely,

Kamal Fakhoury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cristal Hotel Abu Dhabi

Property: Cristal Hotel Abu Dhabi
Address: Muroor Road (4th Street) | Adjacent to Madinat Zayed Shopping Centre & gold souq, Abu Dhabi 72898, United Arab Emirates
Phone Number:
Region: United Arab Emirates > Emirate of Abu Dhabi > Abu Dhabi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 128 Hotels in Abu Dhabi
Price Range (Based on Average Rates): €
Hotel Class:4 star — Cristal Hotel Abu Dhabi 4*
Number of rooms: 192
Official Description (provided by the hotel):
Welcome to the Cristal Hotel Abu Dhabi. We offer both business and weekend travelers the ultimate in deluxe facilities and accommodation. Cristal Hotel Abu Dhabi is located off Electra Street in the heart of the Abu Dhabi business district and offers the following facilities: 192 rooms and suites, three food & beverage outlets (Viewz restaurant, Blendz cafe & Cristal Viewz Bar and grill) five spacious meeting rooms, executive lounge and a business center, underground parking, health club, indoor pool, beauty salon, treatment room, sauna and steam rooms. Close proximity to Abu Dhabi Mall and Madinat Zayed Shopping Centre. As one of very few hotels in the city, Cristal Hotel Abu Dhabi offers its visitors free WIFI internet access, in addition to free parking facilities. ... more   less 
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