We booked a triple room for 4 nights however we upgraded to a suite for £350 as the room was tight for three people.
The hotel has around 1700 rooms, therefore the hotel is overcrowded especially at breakfast time, the restaurant is chaotic with poor service and lack of hygiene, the bin trolley moves between the tables. Because of the crowds they open another canteen to accommodate the huge numbers but stops serving at 10 instead of 10:30 ( nobody to us that). Most groups are from Turkey
The location is another problem, the hotel is at least 10 minute walk to the gates of the Haram involving dangerous crossing of busy roads.
There was a mention of a tunnel leading to the Haram, this is incorrect; you go by escalator or lift to a basement that leads to the main road.
Overall we don’t think we are going to use this hotel again as there are better accessible and less crowded hotels at the same price nearer to the Haram.More
- Room Service