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Reviewed 4 October 2017 via mobile

A great experience including different stations and variety of food.
Extraordinary hospitality and service encourages you to make this restaurant your constant destination for every occasion.
All supervised by the respectful manager Mr. Rami Subhi.

Date of stay: October 2017
Trip type: Travelled as a couple
Thank IssamKharouf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIorianWagner, Director of Operations at Grand Hyatt Amman, responded to this reviewResponded 7 October 2017

Dear IssamKharouf

Thank you very much for providing such wonderful comments following your recent stay at Grand Hyatt Amman.

We are delight to hear of your enjoyable stay and recommendation.

Your comments have been warmly received and we are looking forward to welcome you on your next trip to Amman.

Best regards,
Florian

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017 via mobile

We only stayed for one night but the service was faultless. The staff could not do enough to help my wife ( who was in a wheelchair) This and the quality of food made for a great experience.The standard by which other Jordan hotels should be measured

Date of stay: September 2017
Trip type: Travelled as a couple
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIorianWagner, Director of Operations at Grand Hyatt Amman, responded to this reviewResponded 7 October 2017

Dear Michael J,

Thank you very much for your great feedback following your short stay at Grand Hyatt Amman.

We are delighted to hear that our property, the food and the interactions you had surpassed your expectations, and we very much look forward to the opportunity to welcome you back again.

Best regards,
Florian


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Reviewed 4 October 2017

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FIorianWagner, Director of Operations at Grand Hyatt Amman, responded to this reviewResponded 7 October 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 October 2017 via mobile

As a career salesperson, customer service is incredibly important to me.

I have never taken the time to write a review for any hotel but I promised the staff here I would. This is the sixth continent I have visited for work and pleasure. For me, I can say this hotel had the best customer service of any hotel I have ever stayed in by far.

For those who wish to visit Jordan, staying here is a must as is visiting Petra and the Dead Sea. The people of Jordan speak fluent English in many cases and treat tourists and business people incredibly well.

Jordan is a must visit for all Americans who have the opportunity

Date of stay: October 2017
Trip type: Travelled as a couple
Thank DAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIorianWagner, Director of Operations at Grand Hyatt Amman, responded to this reviewResponded 7 October 2017

Dear DAN S,

Thank you very much for choosing Grand Hyatt Amman for your trip to Jordan. I am thrilled to read your comment and I am honored to learn that we managed to exceed your expectations.

Should you need any assistance for future reservations please do not hesitate to contact us as we will be more than happy to assist arranging another comfortable stay.

Best regards,
Florian

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Reviewed 3 October 2017

Quality and the view of the surronding area is great in this hotel. You are in the city center where good quality restaurants are nearby in the walking distance.
Breakfast is excellent. You will find some room doors left open with lack of accomodation which may suprise you. You may ask the reception to have a reservation in the restaurant that you desire or arrange the pick up from the airport. It has indoor and outdoor pools and 24h serving gym

Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank aey438
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FIorianWagner, Director of Operations at Grand Hyatt Amman, responded to this reviewResponded 7 October 2017

Dear aey438,

Thank you very much for taking the time reviewing your recent stay with us.

It was a pleasure having you with us at Grand Hyatt Amman during your recent visit to Amman. We appreciate your kind feedback and we will continue to strive to maintain and improve the services we offer.

We are looking forward to welcome you back very soon.

Best regards,
Florian

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