Very friendly staff. Very clean. Well located with a very beautiful view from the room. Food is very good. I highly recommend this hotel. Important to mention the outlets closed to the hotel that make it easy to buy and shop.

We stayed in this hotel for 2 nights a week apart.

Location - terrible, far from the city centre. Nothing to do close to the place

Dining & Breakfast - TERRIBLE. Very very poor service. Unhelpful staff. Poor selection

Manager & Front office - Manager and all male staff -?rude, unhelpful. Could not provide a simple receipt for our stay
No attempt to listen to guests

Rooms: Very basic. Poor quality bedding and towels

SINCERE ADVISE: AVOID AT ALL COSTS

I recently stayed 2 nights at the Saray with a tour group, and found the staff to be somewhat disorganized. The safes aren't bolted in, so no security there for personable belongings. I wonder if some of the rooms are being renovated (despite it looking like a newer hotel) as some rooms are dated, and some more modern.

The attendants for housekeeping and baggage are in street clothes so you don't really know who's an employee.

I asked for a late checkout and received 3 wakeup calls (starting at 6:30) despite not requesting one, in addition to staff knocking on my door despite the do not disturb sign.

The positive, the attached restaurant Salma is one of the best in Amman, and the wait staff try hard to be accommodating