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Reviewed 17 October 2015

At check -in, the process just seemed like a job to do - nothing special. Room was good, bed fine - all very clean. decided to dine in at night - told could NOT charge meal to room as I was ONLY a silver level Accor member, yet they already had details of my American Express card. After a few subtle words(!) from me, they 'decided' it would be ok to charge the meal to my room. this is the only place in the world where I have struck this situation.The meal was reasonably good as was the Mt Nebo chardonnay to wash it down with.
A good enough place to stay, but staff maybe need a bit more hospitality training.

  • Stayed: August 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank traveller2australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAmman, Manager at ibis Amman, responded to this reviewResponded 2 November 2015

Dear Traveller2Austrailia,

Thank you for taking the time to post your recent experience to Ibis Amman.

Constructive feedback like yours is something I take very seriously. Please be assured that I will work with the team to rectify the points raised.

Best regards
and safe travels

Jason Crowther
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2015 via mobile

Stayed one night. Small room, but fair for cost. Check in and out was very easy. Breakfast was ample and had variety. Accessible to Amman Mall. Easy to get any where from here. Was told that excellent restaurants were within one block walking distance.

Stayed: October 2015, travelled on business
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAmman, Manager at ibis Amman, responded to this reviewResponded 2 November 2015

Dear Scdwc,

Thank you for your frank and honest review.

We look forward to welcoming you back in the near future.

Kind regards

Jason Crowther
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2015 via mobile

I've been in this hotel for three nights, the hotel in very good location in Amman as the best restaurants is just 5 to 10 min walking distance such as Reem Albwadi, ward, Twaheen Alhawa also few shops popular in Jordan is close to the hotel.
Staff was friendly and helpful, smiling all the time, i try the restaurant in the looby was good and enjoy watching Spanish league match, its easy to find taxi in front of hotel but you have to make sure that they open the meter.
Room was clean with good space complimentary tea and coffee.
Toilet was good enough.
For someone who is alone or couples i thing Ibis Amman good place based on location and price.

Stayed: October 2015, travelled with friends
Thank AliAlromaihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAmman, Manager at ibis Amman, responded to this reviewResponded 2 November 2015

Dear Mr. AliAlromaihi,

It was a pleasure to read your report of your recent stay with us here at Ibis Amman.
Thank you for taking the time it is very much appreciated.

I wish you safe travels and look forward to welcoming you back in the near future

Kind regards

Jason Crowther
Operations Manager
Ibis Amman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2015

excellent staff ,good location nice rooms but the shower is bad cause when you shower you will be drawn in water cause it is not easy to get rid of used water (you will find your feet to ankle drawn with dirty water) it has to be fixed also towels are not that clean .
breakfast is fiasco .

  • Stayed: September 2015, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MustaphaEido
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAmman, General Manager at ibis Amman, responded to this reviewResponded 3 October 2015

Dear MustaphaEido

On behalf of myself and Ibis team I would firstly like to thank you for time you take to post a review on Trip Advisor. We appreciate any feedback that can help us improve our quality and service.

Kindly note that I had brief my Technical Manager about your review and please rest assure that action taken a place in order to avoid such as technical issue in order to reach our guest expectations.

All of my team hopes to give us the chance to welcome you soon here in ibis Amman hotel.


Thank You

Eric Seso

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2015

Stayed for two nights, using it as a jumping-off point to visit a few sights around the city as it was our first time in Amman.
Asked for a non-smoking room, indeed it did not smell of smoke but there was an incredibly strong smell of air freshener/other chemical type smell which was absolutely disgusting and not removed by using air conditioner or propping open the door.

Reception staff were very pleasant - restaurant staff not so much; good selection on the menu but unfortunately the food didn't live up to the boast. Burgers came with still-frozen buns, salad limp and old. Breakfast had an average selection of food and some not-very-clean cutlery. We decided to eat out after that!

The room was standard Ibis size - small but didn't need to be any bigger, and fully equipped with clean, comfortable bed, safe, mirror etc. The bathroom could have done with a better clean before we were given the room - it looks very dingy and there were some hairs (presumably from the previous occupant) stuck to the wall, mirror etc.

Security was excellent and felt very safe in the hotel.

  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank adhiamb0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IbisAmman, General Manager at ibis Amman, responded to this reviewResponded 3 October 2015

Dear adhiamb0

I would like to take this opportunity to thank you for staying in ibis Amman, as well for taking the time to write about your stay experience.

First of all, I would like to apology for the unpleasant experience you had , and please rest assure that all comments you have mentioned are considered as priority for areas of improvement and proper action has been set in place to avoid such experiences repeated in the future.

We at ibis hotel Amman welcoming our guest comments and considering them as base to improve

Again thank you for staying in ibis Amman and hope to welcome you soon in ibis Amman


Sincerely

Eric Seso

General Manager

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