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Reviews (1,050)
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244 - 249 of 1,050 reviews
Reviewed 9 January 2018

It was bad experience at this hotel I never I well forget what's happening to me I was at the hotel at 5 pm and I check in to my room at 11:30pm it was new year 2018 it was bad stuff at the recspicon that play with me like toy and let at night this guy com to me he mean neckulas he was nice and he offer for me suit and we go to see and I tell him thank u but I prefer to take normal room and we go to the room after thay clean the room .

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Yasser H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 31 January 2018

Our Dear Guest Mr.Yaser,

Thank you very much for taking the time to review our hotel and share your feedback following your recent stay at Amman Rotana.

On behalf of the whole team, I would like to apologize for the inconvenience you have faced during your stay.

Rest assured that this situation does not reflect the standards, the procedures nor the spirit we conduct our business at Amman Rotana or at any of our Rotana properties.

Your valuable feedback gives us the opportunity to improve our services, and were shared with head of departments involved to make sure your next stays are even better.

We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort

Thank you & best regards,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018

I had my graduation party in the banquet hall, and it was nothing but phenomenal. The service for the Amman Rotana team was outstanding and the coordination was on point. The staff was very friendly and the food was unique. I would 100% recommend for events and parties

  • Stayed: January 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Tamimi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2018

Overall we had a really pleasant and warmed stay. The hotel looked really luxurious and positioned in a good location. The staff was really friendly as well. On the other hand, things such as slippers and shower robes were missing.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank Amory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Dear Mr. Amory,

Thank you very much for taking the time to share your valuable feedback about your recent stay at Amman Rotana.

We apologize for the inconvenience you have faced with the missing items in your room.

Your comment was taken into consideration and was shared with the concerned departments to make sure your next stay are even better.

We appreciate your valuable feedback and for giving us the opportunity to always improve our services.

Looking forward to welcoming you again in the very near future.

Thank you & best regards,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Its was a good experience for me in Rotana hotel and in Amman general .
Room, service, breakfast and worker there very nice.
Just the area of shower was so small and its was hard to get a shower little...
Wish you all the best and thank you

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rotana Hotels
Thank majda2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Dear Ms. Majda,

Thank you very much for taking the time to share your valuable feedback about your recent stay at Amman Rotana.

We apologize for the inconvenience you have faced with the shower.

Your comment was taken into consideration and was shared with the concerned departments to make sure your next stay are even better.

We appreciate your valuable feedback and for giving us the opportunity to always improve our services.

Looking forward to welcoming you again in the very near future.

Thank you & best regards,

Atieh Hamarneh
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018 via mobile

After visiting amazing sites in Jordan like Petra and the Dead Sea. It was so nice to come back to the Amman Rotana Hotel. It was our home away from home. The staff and the rooms are outstanding. A true 5 Star Hotel. Very modern with great installations. Will repeat for sure.

Stayed: January 2018, travelled with family
1  Thank Mantonorsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 7 January 2018

Our Dear Guest Mr. Mantonorsi,

Thank you for this excellent review, we are glad to know that you enjoyed your stay at our hotel.

Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.

Thank you again for the review, we look forward to welcoming you back in the very near future.

Yours sincerely,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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