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All reviews rodeo grill gusto restaurant floor to ceiling windows corner room modern hotel great hotel business stay swimming pool is excellent stay spacious room i highly recommend this hotel professional staff the hotel staff enjoyed my stay breakfast buffet is the club lounge special thanks
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Reviewed 3 January 2018

Rotana Amman is a new hotel, and I suppose it is still getting the hang of things. The hotel is attractive, and the rate for a Premium room on New Year's Eve was very good. The view was stunning and the room spacious and very comfortable.

However, check-in was chaotic and nerve-wracking. The staff seemed overwhelmed and unable to reassure guests that they would be attended to. Wait time was considerable and seemingly made longer by a manager micromanaging staff while ignoring waiting guests. Female staff members on the floor were far more adept -- meeting the anxious gazes of guests in the lobby and intuiting and solving their issues promptly and graciously. They were impressive. If their male colleagues learned from their example, the lobby could be a well-oiled machine.

The rooms in the hotel only have large, 3-prong outlets, which does not help you if you have laptops and smart phones without adapters. A visit to reception to inquire about an adapter was not followed up by staff.

There is a gap between the shower door and the retaining ledge meant to keep water from running all over the bathroom, so run it did, creating huge and frankly dangerous pools of water in the center of the bathroom unit. The bathtub had not been dusted, and clumps of dust and hair floated on the surface of the water when filled.

I have reason to believe the hotel steakhouse is good, but it had hired a DJ for the night and I wasn't i the mood to shout conversation. We booked instead at the Italian restaurant, our second visit there, where, I can now say with confidence, the food is mediocre at best. Given Amman's high taxes on food and beverage, if you're looking for an Italian meal, you'll be much better off booking at Romero, near 2nd circle, part of a restaurant group that really knows its food. Admittedly, the lattes that came with room service were very good, and room service in general was efficient, courteous, and timely.

Overall value for money is, as I said, good. You can have a reasonably luxurious experience for a very reasonable amount of money, Amman prices considered. My overall experience was marred by a few hiccoughs that are beneath the stature the hotel clearly intends to project, and perhaps Rotana Amman will fix those things as it finds its feet.

  • Stayed: December 2017, travelled as a couple
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Review collected in partnership with Rotana Hotels
Thank Loran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Our Dear Guest Mr. Loran,

Thank you very much for taking the time to share your valuable feedback about your recent stay at Amman Rotana.

We sincerely apologize for the inconvenience you have faced at the Front Office. Your feedback was shared with the Director of Front Office to investigate and do the necessary.

We appreciate your valuable feedback and for giving us the opportunity to always improve on our services.

We hope to have the opportunity to welcome you back to our hotel assuring you in advance of our utmost care and attention to your comfort.

Thank you & best regards,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Stayed in Amman Rotana for a week and was treated with great hospitality during the christmas holidays. There was a wonderful christmas market with a group performance and mini market stalls around the lobby. Unfortunately smokers are allowed to smoke inside so even with good air ventilation the smells and smoke still lingered around. The location was great - minutes away from the boulevard with lovely restaurants and shops. On the 2nd last night I had an unfortunate incident with a neighbouring guest who was behaving indecently that required me to call the front desk several times until the issue was resolved and she was moved to another location. Other than that, the stay was peaceful and pleasant.

  • Stayed: December 2017, travelled with family
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Thank farah2245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Our Dear Guest Ms. Farah,

Thank you for this excellent review, we are glad to know that you enjoyed your stay at our hotel.

We apologize for the inconvenience you faced with the smoking smell. Your comment was shared with the concerned departments to sort out.

Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.

Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.

Yours sincerely,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

Best views in Amman and the personal are very helpful and courteous - highly recommend stay at this hotel - the area is nice with plenty of shops and restaurants and is accessible to and from all areas of Amman.

  • Stayed: December 2017, travelled with family
    • Value
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Review collected in partnership with Rotana Hotels
Thank RamziShaban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Our Dear Guest Mr. Shaban,

Thank you for this excellent review, we are glad to know that you enjoyed your stay at our hotel.

Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.

Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.

Yours sincerely,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

Enjoyed throughout the trip. Feels like at home. Thank you for the lovely kindness and attention. Yes every minute details were taken care of. When we needed extra blankets. Also the staff was very helpful and courteous. The breakfast was amazing, healthy juices and food was very fresh. My daughter really enjoyed herself as well as my mother. We will never forget and it was a delight to be connected to this hotel. Highly recommended stay!!!

  • Stayed: December 2017, travelled with family
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Review collected in partnership with Rotana Hotels
Thank munirad15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Our Dear Guest Ms. Munira,

Thank you for this excellent review, we are glad to know that you enjoyed your stay at our hotel.

Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.

Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.

Yours sincerely,

Atieh Hamarneh
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2017

We stayed for one night in club room. Enjoyed very nice stay in modern room and club lounge with view over the city. The service was very professional and the food perfect. The hotel is highly recommendable. Consider some time to go through security upon arrival since the area is very protected.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Rotana Hotels
Thank Edouard_Carpentier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amman-Rotana, General Manager at Amman Rotana, responded to this reviewResponded 10 January 2018

Our Dear Guest Mr. Carpentier,

Thank you for having taken the time to review our hotel, we are glad to know that you enjoyed your stay at our hotel.

Your comment about security will be taken into consideration and was already shared with Director of Security.

Rest assured that we are keen to always provide the best services to our guests and to meet and exceed their expectations.

Thank you again for sharing your valuable feedback
We look forward to welcoming you back in the very near future.

Yours sincerely,

Atieh Hamarneh
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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