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Reviewed 7 November 2018 via mobile

The hotel is nice and has a very good position near also to the center and to the old town. The lobby smells nice, is very spacious and beautiful with a great view of the colourful windows of the mirror bar. The room, we had a studio is nice but quite small and the doors have a system to close which is very loud and bothers the others, can be heared on the hallway. The bathroom is big and nice but no pressure for the hot water. Very nice Bulgari amenities!! The room is clean but not 100%, under the bed for example a lot of dirt or on the light switches or Ac switch which had also some broken buttons but worked well. The pool is not very cosy and a little bit cold in that area. The restaurants are nice and with good food, we tried also happy fish and rooftop.
Because of the small problems I think that it is a bit overprized but after all the best you can get in Jerusalem maybe also best of Tel Aviv...even 3 stars hotels cost 100 euros a night in Israel.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Buchares2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 2 weeks ago



Dear Mamilla Hotel Guest,

Thank you so much for your recent stay at the Mamilla Hotel, and for taking the time to write and share your remarkably eloquent review.

Your appreciation is not taken for granted; thank you for loving (and foregrounding on TripAdvisor) our:

*LOCATION
*NICE ROOMS
*SPACIOUS BATHROOMS
VERY NICE AMENITIES
*OUR RESTAURANTS (HAPPYFISH and ROOFTOP).

On the other hand, we wish to apologize if you were in any way inconvenienced during your stay, and your overall comments have been shared with our senior management.

It will be a pleasure to host you again and to exceed your most recent overall pleasant and convenient experience, in every hospitality component! Do not hesistate to contact me for my direct assistance.

Sincerely Yours,

Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018 via mobile

Basically, if you go to Jerusalem you MUST stay here, at least one night to experience the most delightful service and ambiance in town. From the moment you enter the hotel (ooohh what a wonderful smell) the decoration, front desk (attentive service and pleasant staff) the rooms (every amenity you can imagine and then some), THE FOOD!!!!, the wine selection. I could go on and on. The Mamilla made our trip.

Date of stay: December 2017
Trip type: Travelled as a couple
Thank PublishingCris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 2 weeks ago

Dear Guest,

Dearest Christopher, YOU made our day!

Thank you, first of all for choosing to stay at the Mamilla Hotel! The pleasure of hosting you was all ours.
Thank you most especially for recommending us to the immmense TripAdvisor readership because you loved most every aspect of your stay.

Terrific!

The loyalty of our distinguished guests is incontestably precious to us.
It will be delightful to offer you our best service and attentions again, in the finest ambience, and with the most delectable and scrumptuous meals available in our RoofTop and HappyFish restaurants.

Always with Pleasure,

Emnauel Rabbanian Shapira
Director of Public Relations and VIP Delegations,
and the entire Mamilla Hotel Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

Very pleased with our stay here. This is a very nice hotel in an amazing location. Rooms were not large, but were well laid out and functional. Had a lovely lunch at the Happy Fish restaurant after we checked in. Mirror Bar was a cool place to hang out. Rooftop Bar has amazing views of the Old City looking out on Jaffa Gate and Tower of David. Shopping and restaurants are just outside the hotel. The Jaffa Gate is less than a 10 minute walk. Highly recommend if you plan to visit Jerusalem.

Room tip: Ask for a high floor with a view of the Old City
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 4 weeks ago


Dear Guest.

Thank you so much, Dear anthony, for choosing to stay at the Mamilla Hotel recently.
Your resplendent review spells out the magnificent advantages the hotel offers:

*BEAUTIFUL HOTEL (thank you).
*AMAZING LOCATION - CLOSE TO MAMILLA MALL & THE OLD CITY.
*WELL-LAID OUT & FUNCTIONAL ROOMS/
*HAPPYFISH RESRAURANT with its LOVELY LUNCH (thank you).
*MIRROR BAR (A COOL PLACE TO HANG OUT)
*ROOFTOP RESTAURANT & BAR ON THE 8th FLOOR HAS AMAZING VIEWS.
*SHOPPING AND EATERIES IN CLOSE PROXIMITY TO THE HOTEL.

Your recommendation is precious.
Your loyalty and patronage is even more so.

Looking forward to having the pleasure of hosting you again soon,
Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations

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Reviewed 6 November 2018

The food was amazing and good service as well. I actually tasted the food from the restaurant's catering service for a private event held in one of the conference rooms downstairs at a bat mitzvah that I was hired to photograph. The fish was superb, several to choose from. I remember the herb salmon was delicious. The pasta was also great and the dessert was fantastic. They had an array of small chocolate truffles, my favorite was the one with the edible gold glitter on top and the coconut filled truffle!

Date of stay: July 2018
Trip type: Travelled with family
Thank SaraFeferPhotography
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MamillaManagement, Emanuel Rabbanian Shapira - Director of Public Relations and VIP Delegations at Mamilla Hotel, responded to this reviewResponded 4 weeks ago

Dear Mamilla Hotel Guest,

Thank you so much for your kind and delicious words following your recent photography assignment at a private event held at the Mamilla Hotel.
We are thrilled that you enjoyed the delectable main dishes and condiments that were served all the way through to the arrival of the goldenly-glittering dessert!

We admire your eloquent description, and would love to have more opportunities to host you again on other occasions.

Warmly,
Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2018

We visit the hotel for my Mom birthday , it was a great experience !
from the facilities in the hotel through the SPA and the services was exceptional !
but the highlight was the food, great food from good fresh products , one of the best hotels in Israel in my opinion.
definitely we will want to come back !!!

Date of stay: October 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
Thank Sapir L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Emanuel R, Director of Public Relations and VIP Delegations. at Mamilla Hotel, responded to this reviewResponded 4 November 2018

Dear Guest,
Thank you for your recent stay at the Mamilla Hotel, and for your wonderful review!
It is lovely to know that you stayed at the hotel for your mom’s birthday, and that her birthday was well celebrated is fantastic! We appreciate your immense fascination with the culinary experience offered at the hotel, with our one-of-a-kind SPA, the Akasha, and with all our facilities, conveniently located under one roof.
It is wonderful to learn that you intend to come back, as it will be our pleasure to host you again at the Mamilla Hotel. In fact, we would love to be your go-to hotel in Jerusalem.

Sincerely,

Emanuel Rabbanian Shapira
Director of Public Relations and VIP Delegations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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