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All reviewsmarmara seablue mosqueold citywalking distancetopkapi palaceevery morningexcellent locationbreakfast was excellentsultanahmet areaasian sideexcellent staymain attractionsmessimrluggage
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Reviewed 27 October 2017 via mobile

We just had a very lovely stay at this hotel. The location couldn't be better for sure: Ocean view, very short walking distance to the Bosporus boat tours, Aya Sofia, Blue Mosque, Topkapi palace and the bazar. The staff were super nice and very always helpful. The breakfast buffet was delicious and authentic.
Also a very big thanks to the staff for helping arrange a little birthday surprise during our stay. Can't wait to come back.

Stayed: October 2017, travelled with family
3  Thank Seaside260595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this reviewResponded 7 November 2017

Dear Valued Guest

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are honored that you had a pleasant accomodation experience with us .

We appreciate for your taking valuable time for writing feedback at Tripadvisor about us and our services


We are pleased & honored serving you.

We always look forward your next arrival for new opportunities for serving you more.


Sincerely Yours,

Selami Taşkın (Mr)
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

The Staff were super helpful and friendly. Very good at helping us organize to go around Istanbul.

The Rooms were nice. Location was great. Able to go to parts of the city, but not be in all the hustle.

  • Stayed: November 2016, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Wander4Journey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Konuk İlişkileri Müdürü at Best Western Citadel Hotel, responded to this reviewResponded 7 November 2017

Dear Valued Guest

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are honored that you had a pleasant accomodation experience with us .

We appreciate for your taking valuable time for writing feedback at Tripadvisor about us and our services


We are pleased & honored serving you.

We always look forward your next arrival for new opportunities for serving you more.


Sincerely Yours,

Selami Taşkın (Mr)
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

Wonderful experience....very nice location
Very nice service and the staff were very good
And the breakfast was amazing
The tortellini pasta was very tasty
Near both sultan ahmet and bosphorus
I got the blue mosque view

Stayed: December 2016, travelled as a couple
1  Thank Aziz S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Guest Relations Manager at Best Western Citadel Hotel, responded to this reviewResponded 16 October 2017

Dear Valued Guest Aziz,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.
We are honored that you had a pleasant accomodation experience with us .
We appreciate for your taking valuable time for writing feedback about us and our services

We always look forward your next arrival for new opportunities for serving you more.

We are pleased & honored serving you.

Sincerely Yours,

Selami Taşkın (Mr)

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2017

Excellent hotel and location. We always stay at this hotel in Istanbul because of the quality of service and location. Also for your information we checked out of the hotel on September 4 and not September 1. We decided to stay three days longer. When we return to Istanbul later this year or next year we will stay at the same hotel. Everything is perfect!

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
3  Thank jeffreytines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Guest Relations Manager at Best Western Citadel Hotel, responded to this reviewResponded 28 September 2017

Dear Valued Guest Jeffreytines

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honored to welcome you to “ BW CITADEL HOTEL”.
I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are deligheted that you had a pleasant accomotadion experience with us .

We appreciate for your feedback about us and our services

We always look forward your next arrival for new opportunities for serving you more.

We are pleased & honored serving you.

Sincerely Yours,
Selami Taşkın (Mr)
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

A cute little hotel with great comfort and joy to offer. We stayed there 2 weeks ago and loved the place. Citadel Hotel is in between the old Byzantine city walls and the sea. GREAT VIEW! and a lot more to offer. Dolphins are regular guests of the hotel. You can enjoy watching the dolphins playing in the sea right in front of the hotel. (Main current coming from the Bosphorus is passing right in front of the hotel which means a lot of fish for the dolphins so they are among the regulars of the area as well as the fisherman)
You reach the attractions of the old town such as Blue Mosque, Hipodrome, Saint Sophia, Basilica Cistern and marvellous Topkapi Palace on foot through more than 1000 years old narrow paved roads of old Istanbul with picturesque old wooden Ottoman Houses. Walking on these historical streets on the way to Sultanahmet Area and back is stunning experience to feel the touch of the history still alive today.
Hotel is at an undiscovered but a prominent place. Half of the rooms have marvellous sea view and other half are overlooking to the Blue Mosque and the historical neighborhood.
Restaurant is unbelievable. Food is so delicious and the staff are so courteous and friendly. Restaurant is actually at the courtyard of the hotel with seaview. It is undescribable experience to have your breakfast in the morning at the courtyard while enjoying the view of the Asian side of Istanbul to the Prince Islands.
So if you really want to live all the joys Istanbul can offer at a place quality but yet so friendly and cute :) Citadel Hotel waits for you to discover. I would like address some of the great staff which made our holiday an unforgettable one. Chief waiter Cemal was so helpfull about what to eat, he is extraordinarily concerned with the guest so you don't wait for the service. And housekeeping staff who kept rooms so clean and tidy.

  • Stayed: July 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
4  Thank MenderesKarakucuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWThePresidentHotel, Yönetici at Best Western Citadel Hotel, responded to this reviewResponded 24 August 2017

Dear Valued Guest Menderes Karaküçük,

On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “ BW CITADEL HOTEL”. I would like to say that our highest priority is to provide you with a memorable and pleasant experience each time you stay in our hotel.

We are honored that you had a pleasant accomodation experience with us .

We appreciate for your taking valuable time for writing feedback about us and our services

We always look forward your next arrival for new opportunities for serving you more.

We are pleased & honored serving you.

Sincerely Yours,
Selami Taşkın (Mr)
Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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