I made a reservation for penthouse for one night at the weekend since i am local and it is my favorite area in Istanbul ,i wanted to spend the day in the area and stay in the property.
I contacted to Murat(the person who pretends to be the manager of the place without any kind of manegerial or social skills).I contacted him directly from the phone number from their site.He offered me the available apartments ,strongly suggested to rent the penthouse apartment and told me how nice their place is and how satisfied i will be about the place etcc.
.i asked him if i can check in the apartment about 12 instead of 2 pm,he said there is no problem since the place is available also the day before but somebody else could rent it, so he did not give any guarantee.
I asked him to send me the resarvation confirmation and account info for money transfer.(he sent all those one day after i got verbal confirmation, i was bit suspicious and thought he had other potential customers and thats why did not give written confirmation)
then i tranferred the money etc,he sent me a message that i would be their guest on saturday.
Anyway two days before my stay i was in the area with my girlfriend and i wanted to see the apartment just out of curiosity.
I went by the apartments, another guy greeted us and told us Murat is around and will come soon,then Murat came and i introduced myself to Murat and told him i like to see the apartment if it is possible.He told me the apartment is not available ,the just got guests from Iraq so he can not show the apartment.i said no problem (there was an apartment at the entrance with open door ,he was cleaning the apartment i asked if i can see the apartment just to see the concept of place ,he said (with an arrogant and rude attitude) he just mopped the floor, so we can not see the place.Anyway we left the place saying see you on saturday.Half an hour later i got a call from Murat telling me he refunded my money and questioning about my purpose to stay in the place(if i was going to do a photoshoot etc etc)
i said i had no such a purpose and this is not the first property i stayed in the area ,plus it is not profesional to send me the money back and make assumptions just because i went to see the place(he told me i can not go to see the place without making former arrangements)
when i said it is not profesional what he does he said he is a well known person in the area and his sister is a famous architect in the area etc(well as long as you have no social manner and no profesional capacity to run a place then does not matter who you are or who your sister is)
1-i strongly suggest any future guest to think twice before renting apartment from this place
2-it is totally normal for a person to want to see the place they will stay in hospitality industry.
3-it is true it may not be proper to go to see without former arrangement but you do not cancel a reservation just customer came to see the place and make assumptions about customer.
4-if you cancel a reservation for such a silly reason it means you are imcompatible to be in hospitality or anything requires social interaction or you found better customer with better price for the place.
Both are good reasons not to trust such an entity
Luckily i am a local and it was just a pleasure stay so it did not mess up my plans but if you are a tourist visiting be careful about this place
They can change your travel arrangements just the way convenient to themselves.
you can see similar things in other reviews about murat personality and how he runs the place.
- Official Description (provided by the hotel):
- Discover the beauty of one of the world's most celebrated cities at the Istanbul Design apartment which is located in the center of the booming tourist district of Galata in Beyoglu and offers a refreshing experience for business and leisure travelers. Spacious rooms with high ceiling and panoramic windows, featuring flat screen TVs, high-speed internet, in-room coffee makers. ... more less
- Also Known As:
- 4floors Istanbul Hotel Istanbul