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Ceylon City Hotel, Colombo
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Savings alert! 22% below average rates

The price you found is 22% lower than this hotel's average rate of US$218/night.

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Reviews (291)
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39 - 44 of 291 reviews
Reviewed 9 April 2017

This hotel is approximately 1hr drive from the airport - hotel provided transfer at a reasonable price. Situated on south side of Colombo near to Galle road. Very convenient for transport into centre but with walking distance of main shopping centre.

Room Tip: On our first night we were kept awake by noisy a/c; spoke to management and without any hesitation transferred us to another room. We were only staying 2 nights before travelling to Kandy but had booked to stay in hotel on our return. The hotel has facilities to leave luggage which was a bonus.
Stayed: March 2017, travelled as a couple
Review collected in partnership with this hotel
2  Thank MJandPJ_53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeylonCity, Guest Relations Manager at Ceylon City Hotel, Colombo, responded to this reviewResponded 17 August 2017

Thank you for your 5 star review of Ceylon City Hotel following your recent stay with us.

We are delighted to have read your compliments of your stay with us and glad we were able to provide a quality service.

While thanking you once again for your high review we are eagerly looking forward in welcoming you at Ceylon City Hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2017

The place was good and accessible. It was near to shopping mall Majestic City, coffee shop and some restaurant. Room was always clean and the room boy always changed our towel amd keep the area neat. Receptionist also helps us in regards with location and some information to be aware of. We will defintely come back amd will recommend the place. Hope to see you soon.

Stayed: March 2017, travelled with friends
Review collected in partnership with this hotel
2  Thank Arjay A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeylonCity, Guest Relations Manager at Ceylon City Hotel, Colombo, responded to this reviewResponded 17 August 2017

Thank you for your 5 star review of Ceylon City Hotel following your recent stay with us.

We are delighted to have read your compliments of your stay with us and glad we were able to provide a quality service.

While thanking you once again for your high review we are eagerly looking forward in welcoming you at Ceylon City Hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2017

Overall it was a comfortable place to stay , although i must point out the receptionist was a bit too formal , the concierge person was quite friendly and accommodating he was a senior employee, not really sure about his name

all and all it was a comfortable stay :)

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Pushpika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeylonCity, Guest Relations Manager at Ceylon City Hotel, Colombo, responded to this reviewResponded 17 August 2017

Thank you for your 4 star review of Ceylon City Hotel following your recent stay with us.

We are delighted to have read your compliments of your stay with us and glad we were able to provide a quality service.

While thanking you once again for your high review we are eagerly looking forward in welcoming you at Ceylon City Hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2017

Budget-Friendly, High quality staff service, friendly and really helpful. Would recommend this hotel since its in the Central of the city. Close to the beach, malls and other main attractions like Galle Face Green and Cinnamon Grand Colombo :)

Stayed: March 2017, travelled with family
Review collected in partnership with this hotel
Thank SaharaHamayon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeylonCity, Guest Relations Manager at Ceylon City Hotel, Colombo, responded to this reviewResponded 17 August 2017

CeylonCity, Guest Relations Manager at Ceylon City Hotel, responded to this review
Thank you for your 5 star review of Ceylon City Hotel following your recent stay with us.

We are delighted to have read your compliments of your stay with us and glad we were able to provide a quality service.

While thanking you once again for your high review we are eagerly looking forward in welcoming you at Ceylon City Hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2017

Cons:
1-Room Smell very bad
2-Bed sheet linen was very old and after 3 changes also got similar one.
3-24/7 noise-Day time quite Noisy with some construction and Night was compensated by air Condition with a weird sound
4-Break fast was pathetic
5-Rooms were very small
6-

  • Stayed: March 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank shahid a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CeylonCity, Guest Relations Manager at Ceylon City Hotel, Colombo, responded to this reviewResponded 15 March 2017

Let me first apologise for not being able to make your stay a pleasant stay.

We always try to maintain the highest standards in our rooms and if we get a complain we always make sure the issue is sorted or else we provide a room change. You stayed with us for 2 days and booked for 1 person through an Travel company. At the time of checkin there were 2 person and our receptionist informed of the extra fee associated with this which you agreed to. But at the time of the check out you had asked to waive off the fee as you did not consume breakfast one of the dates. Unfortunately we are not being able to do that as it's already billed as processed. Other than that we did not receive any complain regarding the room and if you had informed us then we would have definitely looked in to and given a room change if needed.

Once again please accept my sincere apolgies and I would ike to personally make sure everything is in order for your next visit with us and we would like to personally welcome you again and provide the highest hospitality and make your stay a pleasant stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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