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brucehenders0n
Dubai, United Arab Emirates

Colombo hotel

4.0 of 5 bubblesReviewed 11 Mar 2024
Clean and spacious room with all necessary amenities. good breakfast, friendly and
helpful staff. Convenient location and literally across the road from the ocean. There is an in-house spa. Good, reasonably priced venue for a short stay in Colombo.
Date of stay: March 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (463)
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6 - 11 of 463 reviews
Reviewed 23 February 2024 via mobile

Great room for what we needed. We stayed 1 night prior to flying home to Uk. Room was spacious and clean. Lovely comfortable bed. All staff were super helpful and friendly. Would def stay again. 45 mins to airport so was just what we needed when we’d been visiting south of the country and wanted to be closer to the airport for the flight the next day.

Didn’t have breakfast as didn’t have time but could see there was plenty of choice.

Room tip: Airport 45 mins away.
Date of stay: February 2024
Trip type: Travelled as a couple
Thank laura87m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2024

Nice hotel, but I expected it to be more fancy(based on the pics). The room we booked was lovely with an ocean view. For the price we paid, it doesn't seem value for money though, as for the same price you can have better hotels in the same area. The location was OK. Some restaurants and pubs around.

The staff at the reception were not so friendly.
Breakfast was good, nothing fancy. But lots of flies.

I recommend looking around for more options before booking this hotel.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank roshnis44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 January 2024 via mobile

My flight was landing at 1 am. after a rather long flight. I arranged with my tour agent to book a simple hotel for some rest before starting our tour.
He booked me one night and managed to ask for early check-in at 2 am. with breakfast for two for an extra 20$!!
The receptionist was waiting for us, and Bell Boy got our bags, we were asleep very soon on our comfortable bed.
We woke up to the beautiful ocean view.
The room is spacious with a bit old furniture. Kettle with tea and coffee with 2 bottles of water. The fridge was locked, and we called the receptionist, who sent the bellboy to unlock.
Comfort room is good, but there were black molds on the ceiling, probably from leaking toilet above.
We could observe the street, people fishing and relaxing on the shore and the passing trains, and best of all the sunset from your bed.
Luckily, it was soundproof, and street and train noise didn't trouble us.
Breakfast buffet has limited items but was adequate. Eggs can be ordered.
House keeping was emotionless and can't understand or speak or communicate with guests. Looks very much depressed.
We had the chance to see the sunset from the roof which was awesome.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Medhat E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 December 2023 via mobile

Rooms were beautiful and spacious. It’s was clean and neat. We had booked 2 rooms and both rooms were neat and clean. My room however did not have towels. Called reception however no towels after 30 minutes so I had to hunt for someone to help me. We booked the room however our flights changed had therefore used the room for few hrs to freshen up. Reception was not receptive to cancellation and wanted 50% cancellation fee though we had given more then 3 days notice. We found out that their family room price was same as booking 2 deluxe room so we just went with our old booking.
It’s a basic no frill hotel with basic ammenities. Good for a night only.
View is of the rough sea and trains only.

Date of stay: December 2023
Trip type: Travelled with family
1  Thank 915doreenm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 November 2023

I had the worst experience ever with this hotel. I stayed with them for 4 nights during which I asked them for a bill countless times. These guys kept charging me for services and rent and never gave me a receipt for anything at all.

Even at the time of checkout I asked for a bill and the receptionist kept me standing at the reception for 40 mins while I was getting late for my flight, and yet I did not receive my bill.

Since then I've asked the hotel to email or WhatsApp me my bill at least 20 times but they're highly unresponsive and unprofessional. They've been giving me false promises of sending my bill "ASAP" for last 4 days now and yet I have not received my bill. The only task of a receptionist is checkin checkout and billing. How can you not know how to do that????

They kept charging me money and I don't know how much they charged me for what. Cuz you'll never get a bill for anything.

PS: The food is terrible too! Not fit for human consumption.

Such Cheats and Frauds!! BEWARE GUYS!! DON'T STAY HERE!!

Date of stay: November 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank DEEPAK N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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