I have never encountered such rude customer service. We were going in on our Citibank card and are normally allowed 1 additional guest. This was ok, but the lady who was on the front desk, not sure if she was the manager( I hope not!) was extremely unfriendly. Gruff in her approach and slapping our cards on the desk. I think the other staff members were embarrassed.
I am giving it 2 stars because I could get a decent drink, being able to serve myself. Nothing positive about this lounge at all.