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“Great service from the Executive Lounge and Housekeeping team”
Review of Hilton Colombo

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Hilton Colombo
Ranked #11 of 55 Hotels in Colombo
Certificate of Excellence
Reviewed 13 August 2017

This hotel is just a little dated, but clean and well maintained. Everything was spick and span, beautiful vases of fresh flowers everyday, beautiful view of the sea, housekeeping excellent. Special call out to the Executive Lounge team of Mohan, Gihan, Krishantha and team for a nice experience in the lounge.

The lobby has a nice ambience, and the swan lake with its beautiful bevy of mostly black swans is exotic! Overall nice stay.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank ALSHSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton C, General Manager at Hilton Colombo, responded to this reviewResponded 22 August 2017

Thank you for your recent review of the Hilton Colombo.

We are pleased that you have enjoyed your recent stay with us and are happy to hear that what our team does every day to please our guests are deeply appreciated.

Thank you once again for your encouraging words in regards to the team, and we do look forward to welcoming you back on your future visits.

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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89 - 93 of 2,138 reviews

Reviewed 13 August 2017

Warm Welcome by guest relation agent Ms Shiranji , lobby looks stunning , Good view from our room 1821 where we stayed . all luxury amenities , excellent service from at Executive floor. very helpful and efficient . awesome food ,
Rooms facilities and services are wonderful
Hats off to the entire team

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ruchira6595
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton C, General Manager at Hilton Colombo, responded to this reviewResponded 22 August 2017

Thank you very much for your complementing comments during your recent stay at the Hilton Colombo.

We are pleased that you have enjoyed the services & facilities.

We do appreciate your ongoing support and look forward to the pleasure of welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017 via mobile

I have been visiting this hotel for over 10 years and have enjoyed the experience. The hotel is undergoing a major refurbishment programme and the completed areas look great but are not necessarily well designed. Take the main restaurant, for example, it is smart, well lit and shiny new - but not particularly practical for a buffet based eatery. I found it something of an obstacle course as 'stations' are all over the place with often narrow spaces in between them and the tables. It is easy to miss some of the food stations as they ate tucked away, out of sight! However, it is important to say that the quality of the food is consistently good.

I hope that other refurbished areas coming on stream are more thoughtfully designed and user friendly!

Staff are friendly and helpful, especially those who have been there a long time.

Stayed: July 2017, travelled on business
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton C, General Manager at Hilton Colombo, responded to this reviewResponded 22 August 2017

Thank you for your review and your comments are well taken.

We do appreciate your support of the Hilton Colombo and look forward to the pleasure of welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

I'm staying here and writing this review as i'm just so annoyed by the indifference of this hotel. For starters it's close to the very swanky Dutch Hospital area (5 mins walk).

The hotel itself is dark, dank and very 1960's unintentionally so, old lifts, old rooms, dirty sofa, unpolished work desk, but new TV cabinet and TV. Nothing really matches with anything.

I had an exceptionally unpleasant experience because the room was dirty too (wont get into the details)

But what really got to me is the fact that when I was handed the key, no one informed me about the basics - Breakfast hrs, venue, entitlements (Club lounge), Lift location, Wi-fi password - nothing (a service issue)

Here's another point - you can get a free peak into so many other rooms - would you want this to be your room?

There are plenty of hotels near this area, i'd recommend you stay there and Uber where you need to go.

  • Stayed: August 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank VidyutLokur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton C, General Manager at Hilton Colombo, responded to this reviewResponded 22 August 2017

Thank you for your review and your comments are well taken.

We have already discussed and take on board your recent experiences and rest assured that corrective measures are in place.

We do look forward to welcoming you back to experience true Hilton Hospitality.

Thank you

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Hilton colombo is perfect for all occasions ,all genders,solo or couples or families or bussiness.Its location is near to Market,good restaurants around,Hilton staff,food,Rooms facilities are wounderfull

  • Stayed: August 2017, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank VaidyaVikrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton C, General Manager at Hilton Colombo, responded to this reviewResponded 22 August 2017

Thank you very much for your complementing comments.

We are pleased that you have utilized and enjoyed the services and facilities of our hotel during your stay with us.

We look forward to the pleasure of welcoming you back on your future visits.

Thank You

Yours sincerely
Manesh Fernando
General Manager
Hilton Colombo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Colombo

Address: 2 Sir Chittampalam A Gardiner Mawatha, Colombo 00200, Sri Lanka
Phone Number:
Region: Sri Lanka > Western Province > Colombo
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 On the Beach Hotel in Colombo
#4 Business Hotel in Colombo
#6 Spa Hotel in Colombo
#9 Romantic Hotel in Colombo
#9 Family Hotel in Colombo
#10 Luxury Hotel in Colombo
Price Range: €139 - €181 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Colombo 5*
Number of rooms: 382
Official Description (provided by the hotel):
Awarded the title of Sri Lanka’s Leading Hotel and Sri Lanka’s Leading Business Hotel at the World Travel Awards, this Colombo hotel is centrally located in Colombo’s business district. With a range of accommodation, from guest rooms and executive rooms to suites, this hotel in Colombo offers stunning views over the Indian Ocean. For relaxation and business alike, Guests will enjoy the endless luxurious accommodations we have to offer. • Only hotel with a connecting bridge to The World Trade Centre • Largest pillar-less ballroom in the city • Signature chefs from Italy, Japan, India, China, Australia and Sri Lanka • Located in the heart of Colombo • Equipped with a gym, pool, karaoke bar and signature restaurants ... more   less 
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Also Known As:
Hilton Colombo Hotel Colombo
Hilton International Colombo
Colombo Hilton International

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