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Shey S.

Great Experience! Exceptional Serivce!

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
We stayed at The Courtyard Colombo in August with our two children and had a great experience. Customer service and room cleanliness is high priority for us and this hotel was nothing short of excellent in those aspects and more. Breaking down the specifics in case it helps.

Location:
*Approx. 45min drive from the airport.
*Conveniently located close to key touristic sites in Colombo.
*The hotel connects to the Colombo City Center mall which has a range of stores including grocery, apparel, a food court and activities for kids.

Service:
*Customer service is impeccable at all levels. Special thanks to Vimal at the front desk who was very professional and welcoming even at the crack of dawn.
*The staff at the Beira Kitchen (restaurant at the hotel) especially during breakfast were very warm, welcoming and extremely helpful. Special thanks to Jehan at the restaurant for his great service and help!
* Room service at this hotel is great and comes relatively fast despite the time of day.

Room:
*It appears that the hotel is quite new. The King Suite was spacious, clean and things were in excellent condition. The balcony ares was quite spacious and sea view was perfect. The outdoor seating upholstery could use a face lift/dust-off though. The spacious walk-in closest was a definite plus!

Food:
*The breakfast buffet and Sri lankan food at the Beira Kitchen was scrumptious. The breakfast buffet was an additional cost, but worth it for the convenience and spread offered. Had plenty of options even for young kids.
*The cafe right at the entrance of the hotel was also good. They offer a variety of sweet and savory pastries, cakes, coffee, juices etc. which
was perfect for a quick grab-n-go.

Overall great experience and would highly recommend, especially for familes who are looking for a hotel in Colombo.
Date of stay: August 2024
Trip type: Travelled with family
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Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this review
Responded 4 weeks ago
Dear SS,

Thank you for your wonderful review! We're delighted that you and your family enjoyed your stay at Courtyard Colombo. It’s fantastic to hear that our location, directly connected to Colombo City Center, added convenience to your experience, and we’re thrilled that our King Suite and sea views made your stay extra special.

Our team takes immense pride in delivering impeccable service, and Vimal and Jehan will be especially pleased to know they contributed positively to your visit. We’re also glad that the breakfast buffet and selections at Beira Kitchen and our café hit the mark for your family. Your feedback about the outdoor seating has been noted, as we continuously strive to enhance our guests' comfort.

Thank you for recommending us to families visiting Colombo. We hope to welcome you back for another memorable experience soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 weeks ago

We were welcomed by a very hospitable and professional staff who helped us immediately settle in from our long travels. The room itself was very comfortable with a great view of the city. We ordered room service twice and both times it was delicious and delivered promptly! We greatly enjoyed our stay with our first time being in Colombo! Thank you staff at the Courtyard by Marriott Colombo!

Date of stay: November 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Daniel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this reviewResponded 4 weeks ago

Thank you for your kind review, Daniel! We’re thrilled to hear that our team’s warm welcome helped you feel right at home after your travels. It’s wonderful that you enjoyed the city views from your room and that our room service delivered both quality and promptness to enhance your experience.

We’re honored to have hosted you during your first visit to Colombo and look forward to welcoming you back to Courtyard by Marriott Colombo for more memorable stays! Safe travels and see you again soon!

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Reviewed 4 weeks ago

So we went for the dinner buffet, me and fiance. Food was top notch and bloody delicious.. seafood variety was pretty amazing. We were treated superbly well by Osanda and Kaveesh who was very welcoming. Definitely recommending this beautiful city hotel

Date of stay: November 2024
Trip type: Travelled as a couple
Thank 569gayanad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this reviewResponded 4 weeks ago

Thank you, Gayan, for your fantastic review! We’re delighted that you and your fiancé enjoyed the dinner buffet at Beira Kitchen, our restaurant at the Courtyard by Marriott Colombo. It’s great to hear that the seafood variety impressed you, and we’re thrilled that Osanda and Kaveesh provided such warm and welcoming service to enhance your experience.

Your recommendation means a lot to us, and we look forward to welcoming you both back to Courtyard by Marriott Colombo for more memorable dining experiences at Beira Kitchen!

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Reviewed 5 weeks ago via mobile

Great location and reception service by Vimal and Sulochana was excellent
The restaurant service was average . Kavish the catering supervisor needs more training in customer service.He just didn't understand what his customer was trying to communicate

Room tip: Food was average so need to have alternative
Date of stay: October 2024
Trip type: Travelled with family
Thank Roam67884705401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this reviewResponded 5 weeks ago

Dear Roam67884705401,

Thank you for sharing your thoughts on your recent visit with us! We're delighted that you enjoyed our location and appreciated the warm welcome from Vimal and Sulochana at reception. We apologize for any challenges experienced in the restaurant, and we value your feedback on our service quality. Rest assured, we’re committed to continual improvement and will focus on refining our service approach to enhance guest satisfaction.

We look forward to welcoming you back soon for an even better experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Staff is very friendly. Especially Avindya, very hospitable and help me tell the taxi driver my location. I had a wonderful experience staying here. Besides, the hotel location is also very convenient ,close to the shopping mall. Highly recommend to try it once😊😊

Date of stay: October 2024
Trip type: Travelled with friends
Thank jessica z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this reviewResponded 5 weeks ago

Dear Jessica,

Thank you for sharing your wonderful experience at Courtyard by Marriott Colombo! We’re thrilled to hear that Avindya’s assistance made your stay seamless and enjoyable. It’s fantastic to know our convenient location and nearby shopping made your time here even more pleasant. We appreciate your recommendation and look forward to welcoming you back for another memorable stay! 😊

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Reviewed 27 October 2024

This is my third stay at the Colombo Marriott this year, and every visit feels more like returning to family. The staff consistently go above and beyond to make each guest feel valued and respected. Special thanks to Ms. Heshali Barnes and Mr. Hamza Gafoor, who always accommodate my special requests and understand my travel needs perfectly. Their attention to detail and genuine care have made my stays so much more comfortable and stress-free. Honestly, I choose to pay and stay here instead of with family because the atmosphere and hospitality at this hotel truly reduce my stress. The team’s consistency in offering exceptional service to all guests is remarkable, and I’m grateful for their continued warmth and professionalism."

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dr Kishani U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Courtyard Colombo, Marketing at Courtyard By Marriott Colombo, responded to this reviewResponded 28 October 2024

Dear Ishani,

Thank you for your heartfelt review and for choosing Courtyard by Marriott Colombo as your home away from home. We're delighted to know that each stay with us feels like coming back to family – it’s exactly the welcoming atmosphere we aim to create. Ms. Heshali Barnes and Mr. Hamza Gafoor will be thrilled to hear that their attentive care and dedication have made such a positive impact on your visits. Your words about our service consistency and the atmosphere being a true stress reliever mean so much to our team.

We’re grateful for your loyalty and can’t wait to welcome you back soon!

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