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All reviews cleaned every day third floor expensive hotel walking distance recommend this hotel comfortable stay excellent location comfortable bed hotel is located
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Reviewed 17 October 2017 via mobile

The hotel is located in the city centre of Astana,nearby many restaurants,markets in a walking distance.There are plenty of shopping malls in the city which is accessible easly by taxi from the property. Regard my room,it was big enough with nice view. I liked breakfast,however varieties might be better. Attitude & service of staff satisfied.

Date of stay: October 2017
Trip type: Travelled on business
Thank OzanS117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2017

The rooms are all different, as I stayed in different rooms. Some mattresses are not comfortable, although the heating/air condition in the room seem to work well. Cleaning is ok, and most of the time they do it in the morning.
The dining area for breakfast and lunch is very dirty, tables are never clean, same goes with plates and glasses.
The reception staff are rude, and not supportive. Although some staff were ok, the majority were incompetent. Lobby bar administrator is a absolute joke, I wonder if he was high or on drugs, as he said some nonsense stuff to me. Also, I told the reception few times that someone who lives close to me smokes cigarettes but noone dealt with this problem. Complaints are regularly ignored.
I would not recommend this hotel for someone who is looking for a tidy European-quality hotel. This hotel is Kazakh-style one, with a big mess in organisation and service. There are a lot of problems in this hotel, so long stays are a big no! For 1-2 days this hotel maybe ok due to its location, however do not expect from this hotel a lot, as you will be disappointed.
PS The Gaucho is average or below average, Lobby bar: never go there, shocking service and administrator on drugs?, third floor (breakfast/lunch): tasty food, price for lunch is cheap, and waiters are polite but check the cleanliness

Room tip: Check rooms personally, as they vary
Date of stay: September 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Manolo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

We arrived at the Astana airport at 0600 in the morning and sent an email to the hotel that we didn't book the early checkin, and if they had the ability to take us in when we arrived 40 minutes later.
We jumped in a taxi and when we arrived, the rooms was ready!!
Got a room at the eight floor with superb view of the tower, the "strip" and no bulldings in front (ask for room 812 ;) hehe)
Nice staff, and open bar at the first floor 24/7 and great location in the city center. The rooms I had was quite big and the bathroom also had a bathtube to relax in.

Well worth a visit.

Date of stay: September 2017
Trip type: Travelled with friends
Thank Arild M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2017

Stayed here for 2 night recently and I like this hotel. It’s centrally located in the middle of Astana and easy access from many places including the airport.
My room was big and hard a large, comfortable bed. Nice pillows and good covers meant I had 2 very good night’s sleep – room was very quiet too. A good-sized work desk with plenty of power sockets and free Wi-Fi. Air conditioning was good – quiet and effective.
A good-sized bathroom with plenty of hot water for the shower and nice toiletries plus extra towels and a bathrobe.
There is a currency exchange down in the lobby area plus a nice looking bar.
Breakfast was included in the rate and was a good combination of hot & cold buffet food.
Service throughout was very good.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank AndrewJ25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatHotelAstana, Генеральный директор at Diplomat Hotel and Business Center, responded to this reviewResponded 1 August 2017

Dear Andrew! We would kindly like to thank you very much indeed for your choice of our hotel as an accommodation for your lodging in Astana. Thank you very much for your feedback that we highly appreciate. And we are very glad that you liked our Hotel in general. We look forward to seeing you in our hotel soon again! Sincerely yours, CEO Dmitriy Balandin.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

The Hotel is located in the center of the city, next to Beyterek tower. Nobody can dream of better location. There was a nice view of the tower and skyscrapers horizon from the breakfast terrace. But it was quite cold and rainy in July and we were forced to take breakfast inside. Rooms are very specious but a bit old-fashioned. Staff is very attentive. Breakfast was the same every day. It could be better taking into account the price.

Date of stay: July 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank likat679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiplomatHotelAstana, Генеральный директор at Diplomat Hotel and Business Center, responded to this reviewResponded 1 August 2017

Dear Lika! Thank you very much for your feedback and time. You are right, it is a very stunning view of Bayterek and the city from our hotel and terrace. About breakfast, we conveyed your wishes to the responsible person. We would be very glad to see you soon again in our Hotel. Best regards, CEO Dmitriy Balandin

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