My mother and I stayed at the Pavilion for four nights and loved it! Great location near the Palace and close to good resterants and shops. We thought the building was charming and relaxing after being out in the hustle of Phenom Penh. Breakfast was great and the staff friendly and helpful. It was a little oasis.
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Having stayed in 2 beatiful boutique hotels in Saigon and Siem Reap so far, we were expecting alot from the pavilion, as it was the most expensive stay of our trip. After 10 minutes my husband declared it a 'dump'!
We had room 20 the jacuzzi room - not worth the extra money. The water was murky and the jets, pardon my phrase but I could have created more bubbles myself under water!!!
The pool guy cleaned it and repaired the jets the day before we left so we used it once.
The room was dingy. Admittedly, a nice big 4 poster bed and the room was spacious. But it isn't really a bungalow - it's a glass house made of glass walls, covered on the inside by dingy drab curtains which of course you have to keep closed all the time for privacy and so you don't fry!
I pulled back the curtain but it was too dusty and dirty so just left them be for the rest of our stay.
The bathroom was crawling with bugs and the floors/walls splattered with dead ones - husband immediately marched us out to get bug spray before he'd use the shower.
The bedsheets had holes in them and the towels were a grey white, they felt old.
However, on the huge plus side the food is fantastic - I'm not sure if the little bar/bistro is separate to the hotel management, it seemed to be. Nicest food of our holiday for sure. The homemade quiche and the salads are great, breakfast was lovely too. We thought the staff all around the hotel were really nice, especially on the security/gate.
We didn't mind the pool being a bit busy, good for people watching and a good chill out.
A disappointing end to our holiday in some ways, luckily we only wanted to use the room as a base so didn't spend that much time there anyway. If you want the same, then it's worth a try here, but if you want plush, this isn't it. I wouldn't stay here again.
As soon as I read this review earlier today, I called for a general meeting of the front desk, cleaners and maintenance staff which took place in the afternoon.
The thorough inspection of that room indeed reflected quite a few things that needed immediate improvement, those have been planned for this coming week. But it also led to an in-depth inspection of all the rooms. We have now a third full-time maintenance officer for our 21 rooms and hope this will improve - as we cannot afford that this would be the general perception of our hotel.
We chose this hotel for two reasons. Onc, because the majority of reviews were so positive. And secondly, because the manager takes the time to read and respond to any negative comments. That's worth a lot in my book.
And what a brilliant decision it was. This hotel is fantastic. It's hidden away - you'd never find it unless you were really looking - but that just adds to the charm. As soon as you open the doorway you are presented with the most stunning pool. Surrounded by trees and foilage you'd really believe you were miles from cilivization, not in the middle of Phnom Penh. The pool in itself is reason enough to stay. But there is so much more. Beautiful rooms (we were in number 5), powerful hot showers, free internet access, very helpful and friendly staff, superb breakfasts, the list goes on. I would really, really recommend staying here at the Pavilion.
I know the manager will read this, so to you I say the following: Thank you! Your staff are a huge asset and I hope you will thank each and every one of them for their friendliness, helpfulness, and professionalism. Your hotel is an absolute delight and if we ever come back to Phnom Penh (which I hope we do) we wouldn't dream of staying anywhere else.
This is indeed very kind for all of us, but unfortunately, the water pressure in the showers is not that strong... For policy reasons, we decided to use a gravity based solar water heating system which unfortunately limits the pressure.
Sincerely hope all the rest is true!
I have to second the views of the reviewer below who said book a private pool room - we did, and the pool was lovely - a very good size for a plunge pool and completely private. We were glad that we weren't using the main pool as while we were there it was always very full (although they do reserve the day-beds round the pool for guests staying at the hotel, rather than those who pay to use the pool for the day). The room was pleasant but rather mismatched - the enormous flat screen TV partly blocked the door to the bathroom and there was a pretty canopy on the bed which we had to remove in order to get any air from the fan when we slept. Breakfast (which we only had on our first day, we were leaving for the airport on the second, so didn't bother) was an interesting experience - fruit, bread and coffee supplied by surly staff and although all the other tables were having egg orders taken we were presented with one omlette between two. The location is good - you're a few streets away from the tuk tuk mayhem of Sisowath Quay, but it's still very easy to walk around town (and tuk tuks outside if you need one!) So, overall a good experience but not sure I'd recommend it but for the private pool.
Trying my best to make this place a special one. Indeed, we have private pools and jacuzzi, very (too?) large TVs in some rooms and a jungle in the middle of the city. Since March, the access of outside visitors has been significantly tightened. I hope the "over crowded" problem is solved now.
Very good value ($90 for a room with a plunge pool and breakfast included) and a very good location. The room was small though and pretty spare except for a hugely disproportionate TV. Breakfast was so-so. Guests worthy and slightly sneery,
Usually the place has more "low key" guests than anything... would it be a matter of bad luck?
We stayed for 3 nights mid-March in a pool room. First of all, the pool is huge and fabulous. You also have complete privacy, which is very nice. The main part of the hotel is absolutely lovely, with a nice shaded pools and day beds for guests (which can be reserved).
On the low side, the room was a bit run down, quite small and the bathroom spartan, with old utilities. One thing we found particularly unappealing was a HUGE flat screen TV taking up a lot of space in the room, and actually blocking the way into the bathroom. We did not understand the point of having this as a smaller TV would have fit much better in the room and have been nice enough.
If you are looking for a Tuk-Tuk while in Phnom Penh, do not hesitate to contact KEN, who is stationed in front of the hotel. We used his tuk tuk for 3 days, and he even organized a taxi to Kep for us, with a very good price. He is very knowledgeable, trustworthy and drives safely, which is not a given.
