We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What a lovely way to spent my afternoon”
Review of Paradiso Spa - CLOSED

Paradiso Spa
More attraction details
Attraction details
Owner description: Cosily and intimately arranged around the pool, five individual wooden spa cabins await our guests. Well-trained therapists will prepare and offer you a customized program. Raw and natural material such as pure aloe vera, cucumber, yogurt, honey, turmeric and mango are used. Our spa menu (available on our homepage) ranges from traditional Khmer massage to international beauty treatments and wellness packages. Outside guests are welcome to use all our spa facilities (WIFI, Jacuzzi, Sauna, Pool) along with any treatment during that day. We invite you to familiarize yourself with our spa menu, packages, cancellation policy and recommend you to book your treatment in advance. The Paradiso Spa opening hours are from 9:00 am to 8:00 pm.
Reviewed 15 September 2016

I just completed a Paradiso Package and it was heavenly relaxing and i don't want to leave out towards the chaotic streets of Phnom Penh. The therapist was very skilled and focused on my tension areas. The room lovely scented with lemograss with nice background music gave me the right mood.
Will be back tomorrow...

Thank travelguros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (121)
Traveller rating
Traveller type
Time of year
Language
  • More languages
Filter

9 - 13 of 121 reviews

Reviewed 22 August 2016

After the sightseeing i was rejuvenated by the Spa girls who did an excellent job. I went daily for a treatment after the visits and i can only share my appreciation for their skills. I went to many massages but this one was definitely one of the best. Apart the setting and the fruits, tea and the hot stone after the treatment just rounded it up.
Will be back next time definitely should I visit PP again.!

1  Thank Bruno T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2016 via mobile

I cannot understand why it ranks as the no. 2 spa in PP on trip advisor. The price is acceptable provided that it allows you to use the pool, Jacuzzi and sauna. However, upon arrival we were greeted by a westerner who looks so excited that we seemed to be his first customer of the day. We did our massage and wanted to use the spa facilities which was stated on their website that it's complimentary. However, nothing was ready except the pool. So we asked the staff and a girl heat up the sauna while a guy prepared the Jacuzzi for us. After we spent some time in the pool and Jacuzzi we headed to the sauna but it was turned off. I saw the girl walking in and out so she must have turned it off when she saw us using the Jacuzzi.
I understand the concept of energy saving but if you have a guest out there, shouldn't all facilities be ready to go?
Service was bad and staff has little or no smile. I felt like they just want to kick you out after your massage because there might be low occupancy so they don't want you to use the other facilities.

Thank kat_ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liamnoreen, Directeur général at Paradiso Spa, responded to this reviewResponded 30 July 2016

It seems like Cambodia did not match your expectation, as all you reviews regarding Cambodia were far from being positive. We try our best to please our customers but unfortunately sometimes we are obviously not successful.
We hope you enjoyed your massage and we are happy that you enjoyed our facilities in general.
I would just add two things, the western person "excited" was me and I think you confused excitement with politeness, the second term is more appropriate but obviously we have definitively a different perception of things.
The second thing regarding the sauna: We switch it on half an hour before the guest intends to use it and do not keep it running the whole day.
Our policy is to treat all guests, independent of the occupancy, with an excellent service. You might have been our first guest for the spa but you where not the only one.
It is far from our benefit to “kick you out” as you say and more in our interest to let you enjoy the facilities as long as you like.

We wish you a better day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2016

This is a marvellous Place with professional Therapists. From the moment you enter the premises you are pampered. Welcome drink, Footbath, Usage of their Jacuzzi and Pool, excellent Head and Shoulder Massage, fruits, tea and that for less then 30 $. Great value too....
Thanks to the team you made our afternoon....

1  Thank steftrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
liamnoreen, Directeur général at Paradiso Spa, responded to this reviewResponded 19 July 2016

Dear Customer,

Thank you very much for your compliments, I will share your kind words with our team.

Excellence and professionalism are very important for us, so that our customers have an experience beyond a simple visit for a massage.

Of course, welcome drink, fresh fruit plate, tea, jacuzzi, sauna and swimming pool are complementary for our customers.

The Villa Paradiso Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
A TripAdvisor Member
197
Reviewed 6 July 2016 via mobile

I didn't stay in the hotel but I got SPA certificate and it was just amazing . Two hours of heaven . Actually it was the best massage I had in Phnom Penh . Relaxing environment and herbal tea with plate of fruits at the end definitely made me very satisfied

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Paradiso Spa also viewed

Phnom Penh, Cambodia
 
Phnom Penh, Cambodia
Phnom Penh, Cambodia
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing