Let’s start with the positive first. The only good thing about this hotel is the location. Sadly, that’s the end of the positives! We have been travelling around South East Asia for 4 weeks; across 12 cities and this had to be only hotel which was absolutely terrible. The group had 4 rooms booked in different floors and all had the same problem!
1. Very strong smoke smell in non smoking rooms. This is a non smoking hotel.
2. Mould in the bathroom.
3. Very dirty and unhygienic – serious cleaning issues. This can lead to health issues.
4. Unfriendly staff; especially when requesting to speak to the Manager. It seems this hotel does not have a Manager that is available for guests to speak to.
5. Unhelpful Manager
We booked two nights, and on check in we immediately told the staff and management that all rooms had extremely strong smoky smell, mould in the bathroom, damp carpets and wet areas. We requested a full refund and the Manager refused. We complained for hours until the Manager agreed to refund us for 1 night only.
This hotel also had free airport transfer which they did not fulfil. They also refused to refund the transfers considering we had to catch 3 Taxis from the airport to the hotel.
Please be aware and I would seriously consider other hotels.More
- Free Wifi
- Breakfast included