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Sofitel Phnom Penh Phokeethra
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Reviews (1,555)
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Reviewed 19 January 2013

It was my first trip to Phnom Penh, but my friends suggested the Sofitel. I paid a little extra for an opgraded room with access to the Club Lounge, but it was well worth it. The service was excellent; the staff most friendly; the lobby beautiful and the lobby bar very warm and inviting with music some evenings (As I recall Thursdays is Brazil). The managers are eager to welcome the guests and everyone is always smiling and ready to offer any assistance. We had the children with us, so the pool by the playground with the wading pool and sliding board proved a big plus. The food & beverage was very good, especially the "loaded" cheese burgers with french fries. The buffet in the restaurant off the lobby is a real bargain and it was 50% off for children, each of whom of course eat as much as most adults, particularly the desserts, of which their is a wide selection, especially chocolates. We will definitely return.

Room Tip: Pay the extra to upgrade to a Deluxe room and take the Club Lounge option!
  • Stayed: January 2013, travelled with family
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3  Thank globaltraveler97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank you for staying at the Sofitel Phnom Penh and sharing your experience on TripAdvisor.

I am very pleased to hear that you your friends recommended us to you and even more so that we exceeded your expectations! It is great to hear that your kind words about the overall service that you received, I will make sure it gets passed on to the team. I am also particularly happy to hear that our services and facilities could cater to all your family members, hopefully making it memorable experience for everyone. Again, thank you all your positive feedback, we all look forward to welcoming you back to the Sofitel Phnom Penh!

Yours sincerely,

Charles Henri Chevet
General Manager

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Reviewed 19 January 2013

Wow, what a nice place in Phnom Penh. Build on a big property in a area with a lot of development. At this moment they build a mall next to it, so take good care to take the right room because of noice. Breakfast is great in a beautiful environment. The hotel has very good quality restaurants. The room is spacious and made of beautiful materials. The bed is very good as well. The bathroom is very convenient. And what a big lobby! There is a nice bar too and all staff is really very helpful and friendly. Outside there is a very big swimming pool and a good place to relax. I would like to stay there again.

  • Stayed: January 2013, travelled on business
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1  Thank BastiaanVanLon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank you for taking the time to write a review about your recent stay with us. I am delighted to hear that you enjoyed so many aspects about our hotel during your business stay. It is also really great to hear that you wish to return. We also very much wish to welcome you back, whether it is for business or pleasure.

Yours sincerely,

Charles-Henri Chevet
General Manager

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Reviewed 18 January 2013

We spent two nights a the Sofitel Phokeethra in Phnom Penh as a part of a whistlestop tour of Cambodia. The hotel certainly has the wow factor: the lobby is real Hollywood glamour and to be met with smiles, cold towels and welcome drinks (even for our Cambodian guide) was great. The concierge was fantastic in helping with our itinerary giving guidance on best time to visit sites, how to get there and how much to expect to pay. Breakfast was a marvel - more choice than you can imagine and all super fresh. We also ate lunch in the hotel once (simple club sandwich by the pool) and dinner in their excellent Italian restaurant. Unfortunately my husband was not feeling well during our stay (acute sinusitis) and we asked the advice of the hotel manager on how best to see a doctor - he called the clinic for us, explained how it would work and then even went as far as arranging for my husband to see the clinic manager who happened to be visiting the hotel for a conference. He went above and beyond, thank you Charles. The hotel is very large which may not appeal to some people. Its not a boutique type hotel but was still charming and with 5* personal service.

Room Tip: We were given a complimentary upgrade to a club room.
  • Stayed: January 2013, travelled as a couple
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Thank JLFrancis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank your for writing a review about your experience at the Sofitel Phnom Penh. It certainly is flattering to hear that our hotel has the “wow factor” which definitely is something we strive to create every day. Furthermore I am pleased that we could be of assistance in the regretful occasion of you husband becoming ill. It surely is difficult when such happens when you are abroad on vacation, and we are happy that we could at least contribute in solving this issue as convenient as possible for you. Wishing you all the best for 2013 and we would very much would like to welcome you back one day to the Sofitel Phnom Penh.

Yours sincerely,

Charles-Henri Chevet
General Manager

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Reviewed 14 January 2013

We have spent only 1 night at Sofitel as our stay in Phnom Phen was very short. Anyway it was quite enough to get a clear idea about this hotel.
It is really a top quality hotel and I do recommend it as the fantastic option if you come to Phnom Phen. It is really an island of calm and tranquility in this very noisy and disturbing city. Besides, it is not overpriced at all: we have paid USD 220 for the luxury room with a balcony facing the river. The room was perfect with all the necessary attributes of the hotels of this level.
The sunset and the sunrise over Mekong river are fantastic. Don't miss the chance to see it yourself when you are in Phnom Phen and ask for the room with a balcony : it is worth paying a little more for it...
The location is not very central but in this case it is an evident advantage: the downtown of Phnom Phen is so noisy and disturbing that it is better to stay aside.
It takes around half an hour to get to the airport from Sofitel but it was early morning and the traffic was not as heavy as it could be. I do recommend to ask for the taxi in advance as it can take around 15-20 min for the staff to arrange it.

Room Tip: Ask for the room with a balcony to enjoy fantastic sunset and sunrise over Mekong river
  • Stayed: January 2013, travelled as a couple
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Thank KirillIvanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank you very much for your great review. We are delighted to hear that we could provide a little oasis in the city for you during your short visit to Phnom Penh. I am also very pleased that you were happy with the value for money and that you found your guest room to be perfect! I will certainly share all your kind comments with team, it will surely be a soruce of encouragement for the whole team. Again, thank you for all your kind words, we can’t wait to welcome you back during your next visit to Phnom Penh.


Yours sincerely,

Charles-Henri Chevet
General Manager

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Reviewed 14 January 2013

Visiting Phnom Penh on business this time and the Sofitel proved a great choice of hotel. The staff were friendly, helpful and efficient beginning with pick up from the airport right up to checkout.
The room was a very generous size (830, on the corner overlooking the pool) with every amenity including a dock/speakers for my iPod.
No disturbance from adjacent building site while I was there (3 nights)

Wifi was free and not lightning fast (about 1Mb) but adequate.

Service throughout the hotel was charming and prompt.

Tuk tuk from the hotel to anywhere seemed to be $3.30 which is probably a premium but the drivers were friendly and spoke English so worth it as far as I was concerned.

Hotel felt quite empty so perhaps for some would lack a little atmosphere.

Room Tip: My corner room was the size of a small suite.
  • Stayed: January 2013, travelled on business
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Thank T0ny_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charles-Henri C, General Manager at Sofitel Phnom Penh Phokeethra, responded to this reviewResponded 22 January 2013

Dear Guest,

Thank you for sharing you experience at the Sofiel Phnom Penh on TripAdvisor. I am very pleased to hear you had a satisfying stay with us. It is especially encouraging to hear that important touch point such as airport pick up and check in went smooth and efficient, which know are crucial for our valued business guests. I am also happy to hear that the guest room was to your satisfaction, providing a good base for both work and relaxation. On behalf of the entire team, I would like to thank for your staying with us and we hope to see you back at the Sofitel Phnom Penh soon again.

Yours sincerely,

Charles-Henri Chevet
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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